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Ivy Hotel Napa

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07/05/2017 08/05/2017
1 room 2 adults 0 children
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Ivy Hotel Napa
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764 Reviews from our TripAdvisor Community

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There are newer reviews for Ivy Hotel Napa
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Showing 688: English reviews
Reviewed 27 December 2016

This is the second time I stay in this hotel. A lot rooms are being renovated, including the dining room and the conference. We ordered it through groupon, and was very concerned after reading all these negative reviews. But it is indeed a very nice, clean, quiet hotel. We love it!!!

Thank Jiong W
Operations M, Manager at Ivy Hotel Napa, responded to this review

Thank you for taking the time to write about your experience at our hotel. We are so honored that you allowed us to provide you with excellent service! Thank you for the great feedback, It will be shared with the entire hotel team. We hope that you can stay with us in the near future.

Orange County, California
Reviewed 27 December 2016

Napa can be expensive, so it was nice to find a good hotel at an affordable price. It looks like this former Best Western has been recently revamped as our room looked fairly modern and was very clean. The staff were very courteous and the breakfast in the morning was great (I would describe it as continental plus). All in...

Thank francoGH
Operations M, Manager at Ivy Hotel Napa, responded to this review

Thank you for taking the time to write about your experience at our hotel. We are so delighted to hear you enjoyed our breakfast and our staff provide you with courteous customer service. Your feedback will be shared with the entire hotel team. We hope that you can stay with us in the future.

Reviewed 22 December 2016

Spent one night (December 20th) for business. I now have huge bed bug bites on my left arm and leg. Room had dust all over, and the hallways looked like they hadn't been vacuumed in weeks. The little sign with the number of the room was on the ground in the hallway. Overall poor condition, but the worst is dealing...

5Thank JPeck90673
Reviewed 16 December 2016 via mobile

Bed sucks, food was horrible. Priceline has this as a 3.5 star hotel. No way. More like 2.5. The beds are old and broke my back. Had a big stain on the mattress. Breakfast was like eggs in a cardboard carton. Not even bottle water in the room. Not even coffee in the lobby. I see the Best Western sign...

Thank Rob E
Management response:

Dear Valued Guest, Thank you for reaching out and sharing your most recent experience with us. It is understandable that the issues you encountered are not a good reflection of our hotel. We strive every day to deliver a great experience and are saddened we have failed as team. We will look into the issues and will address your concerns...

Roundhill, Kentucky, United States
Reviewed 7 December 2016 via mobile

This hotel is a good example of hometown Hotel. It is well kept well maintained and great value for your money. Staff are friendly and efficient. Rooms were clean and spacious with everything working. Breakfast was above average with variety for everyone.

Thank wimpey1456
Los Angeles, California
Reviewed 6 December 2016

The check in was easy, but once we got to the room we discovered the room really hadn't been cleaned. One bed looked as though it had track marks on the sheets and the other bad had someone's hair in it! There was also a towel still hanging in the bathroom from the previous occupant(s). We called to have the...

1Thank Sunshine80312
Chicago, Illinois
Reviewed 22 November 2016

My wife and I arrived Nov 5, staying for 3 nights. The room was decent, it just needs a little update and while I appreciate a system where I can plug any media player into the TV, that is not the reason I or 99% of the clientele chose to stay in a hotel. Basic amenities and things that work...

1Thank Ianoakpark
San Mateo, California
Reviewed 18 November 2016

Spent my anniversary there 11-2-16. Requested room away from elevator and ice maker. Given a room directly across from the elevator. Young clueless clerk guaranteed that it was quiet. Room was also directly above a hotel entrance Heard all guests come and go all night. Did not sleep a wink. Asked to speak to the manager upon check out. She...

1Thank francopeland
Management response:

Dear Valued Guest, Thank you for staying with us and thank you for taking the time to share your comments. We do appreciate the feedback and we are very sorry for all the issues you encountered during your stay. Unfortunately, I wasn't made aware of you wanting to speak with me and for that I deeply apologize. If you would...

Livermore, California
Reviewed 13 November 2016 via mobile

I have stayed at many of the hotels in Napa, on this holiday weekend it was expensive so decided to try to save a little and stay at the Ivy. Review average is skewed due to previous ownership, read more recent reviews, this is not worth even a discounted rate. We checked in at 4 pm, the only room offered...

2Thank Maya S
Management response:

Dear Valued Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many...

Reviewed 9 November 2016 via mobile

Nice hotel, perfect location for exploring napa and it's vineyards. Free parking Amazing breakfast! The hotel rooms themselves are in need of a small amount of TLC but certainly it's not half as bad as other comments would have you believe. Would stay again no problem! During our stay there was construction work going on so obviously and renovations that...

Thank Loui6789

151 photos of this hotel

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Pool/Beach Area (2)
Room/Suite (33)
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Dining (17)
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Room/Suite (3)
Hotel & Grounds (4)
07/05/2017 08/05/2017
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  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
You deserve to go wine tasting in wine country, which is exactly what's in store for you around this gorgeous Napa hotel. Wineries, world-class restaurants, and hiking and cycling trails abound in this region. Your Napa hotel is close to the entire splendor of the area. Spend an afternoon touring different wineries and selecting a new favorite merlot. There are several great golf courses near the hotel, too. We're not just a great Napa hotel located near wineries. The proximity to Napa Valley world-class restaurants and local agricultural attractions is unbeatable. We're the only hotel in downtown Napa with an outdoor swimming pool and hot tub. You don't need to be at the beach to work on your tan and enjoy a refreshing dip in turquoise waters. Guests are in luck because we're the only Premier Best Western in all of California. That means extra doses of luxury, amenities and service at this Napa hotel. Our deluxe, complimentary full breakfast features waffles, breads and pastries, yogurt, cereal, hot eggs, hot breakfast meat, fresh fruits, and 100% Arabica coffee and chilled juices. The Napa Valley Wine Auction attracts travelers from around the world. This Napa hotel is within walking distance to local transportation, and has great customer service, free Wi-Fi in the rooms, and free parking. Don't miss out on the local winemaker reception hosted in the lobby every Friday. The opulent, avant-garde boutique Napa hotel provides a stunning beginning to any trip. Friendly staff members are happy to help guests plan a day's agenda. Enjoy the great outdoors in style with a bicycle ride around town. Photographers and nature lovers delight in the endless beauty of Mother Nature. A stroll around town or a hike on one of the local trails will have you right in the middle of the adventure. Your gorgeous Napa hotel is an entryway to the unique experience of downtown Napa Valley. Reserve an unforgettable stay at Ivy Hotel Napa right now! ... more   less 

Additional Information about Ivy Hotel Napa

Address: 4195 Solano Ave, Napa, CA 94558-2233 (Formerly BEST WESTERN PREMIER Ivy Hotel Napa)
Region: United States > California > Napa Valley > Napa
Price Range: $197 - $530 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ivy Hotel Napa 3.5*
Number of rooms: 115
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Also Known As:
Chateau Hotel Napa
The Chateau Hotel
Ivy Hotel Napa Napa Valley, CA
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Questions & Answers

Here's what travellers have asked, with answers from Ivy Hotel Napa staff and other travellers.
1 question
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Questions? Get answers from Ivy Hotel Napa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room which has been remodeled.”
stanb275, 8 Mar 2017 | Read review
“Front side of hotel, building site in back.”
lillanbc, 1 Feb 2017 | Read review
“Stay away from room 228. NOISY”
francopeland, 18 Nov 2016 | Read review
“Request a room that does not face the street because there is a highway right next to it.”
Wienerfish, 9 Nov 2016 | Read review
“Avoid downstairs rooms”
rodrigomA9068OC, 24 Oct 2016 | Read review
5 of 5
US$149* /night
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