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Ivy Hotel Napa

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Ivy Hotel Napa
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755 Reviews from our TripAdvisor Community

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Showing 680: English reviews
Reviewed 25 January 2015

Great hotel for the price and proximity to Napa and surrounding areas. Only problem was the shower and I did not complain so i can't say if they could have fixed it. Otherwise it was very nice, breakfast was decent, staff was efficient.

Review collected in partnership with Best Western
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Helpful?
Thank nancysD1107LM
bestwesternivyhotel, General Manager at Ivy Hotel Napa, responded to this review

Dear nancysD1107LM Thank you for your feedback. We are happy to hear that you found our service to be efficient though we are very sorry to hear of the areas where we fell short. We pride ourselves in providing a consistently clean and well maintained accommodation. Your feedback will be put to good use towards that end. We are sorry...

Auburn
Reviewed 20 January 2015

Just walking down the hallway heading to check into our room, I noticed most of the wood doors were pretty banged up and scratched and in need of some attention. When we checked in to our room, I noticed right away that it needed a major cleaning. I am a germaphobe so I carry chlorox wipes with us. We, my...

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Helpful?
2Thank rstronti
bestwesternivyhotel, General Manager at Ivy Hotel Napa, responded to this review

Dear rstronti We would like to apologize to you for any inconveniences that might have had during your stay with us. We wish these items were brought to our attention at check in or during your stay so they could have been handled in a prompt manor. We are available 24 hours a day to my staff and for all...

Orange County, CA
Reviewed 15 January 2015

I don't recall the beds making so much noise on our first stay a few years ago after the remodel. The bed comfort is ok, but if you toss and turn, it makes so much noise its hard to sleep. It's a great value for the area, but not if you can't sleep. We will only return if the mattress...

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Helpful?
Thank chinadoll418
bestwesternivyhotel, General Manager at Ivy Hotel Napa, responded to this review

Greetings Chinadoll418 – Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. We have taken your comments into consideration about the mattress being squeaky when one moves. What we have done...

Reviewed 13 January 2015

I booked this hotel for a reward trip for 10 of the top performers in my company. I was a bit concerned but had been impressed staying at the newly remodeled Best Western in SF and decided to give this a try. The hotel was really a great fit. The location was perfect. The rooms were nicely renovated and the...

Review collected in partnership with Best Western
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Helpful?
Thank Jenny V
bestwesternivyhotel, General Manager at Ivy Hotel Napa, responded to this review

Dear Jenny V. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us on 707.253.9300 Sincerely GM

San Francisco, California
Reviewed 8 January 2015 via mobile

We stayed here for our New Year's Even Wine Country getaway and it was very comfortable. This was our second stay, after our staying here the first time a couple of years ago. We were impressed by the boutique style contemporary furnishings the first time around and so we opted to return this year during the holiday season. We stayed...

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Helpful?
Thank Soulfultrvlr
bestwesternivyhotel, General Manager at Ivy Hotel Napa, responded to this review

Dear Soulfultrvlr. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.Oh yes, the corner trim tile that you mentioned was missing in the bathroom, its all fixed now. Hope to see you again. Just call the hotel and...

Santa Ana, United States
Reviewed 7 January 2015

This was a very good value. The staff was pleasant, rooms clean and welcoming. It is easy to find and it is on the main road. And within driving minutes to downtown Napa, the wineries, parks and good hiking trails. Breakfast was decent and much better than the usual continental breakfasts elsewhere. I would stay here again.

Review collected in partnership with Best Western
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Helpful?
Thank Sarah C
bestwesternivyhotel, General Manager at Ivy Hotel Napa, responded to this review

Dear SarahC. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon. Sincerely GM

Oceanside, California
Reviewed 6 January 2015

I have stayed at many BW hotels all over the world. This one being the only premier in all of CA, left me wanting. There was friendly service, but no special service. There were no bottles of water in the room. The vanity in the room was chipped and stained. They used cheap pressed engineered marble and I tell you...

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Helpful?
Thank Anita L
bestwesternivyhotel, General Manager at Ivy Hotel Napa, responded to this review

Dear Anita L Thank you for sharing your experience. I am truly sorry that there were some forgotten details from our team and that the breakfast was not up to your standards. I am addressing your comments so we can improve in the future. I hope that you will return so we can recoup your confidence in us. Kind regards...

Suisun City, California
Reviewed 2 January 2015

I've made it a habit to spend NYE away from home, and because of a great Travel Zoo deal, the Best Western Ivy in Napa was the place to be. Check-in was slow. The receptionist was unfamiliar with the type of booking I had made, and it took a good 10 minutes to sort it all out. According to their...

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Helpful?
Thank wlighty
bestwesternivyhotel, General Manager at Ivy Hotel Napa, responded to this review

Dear Wlighty – Thank you very much for taking the time to review our property. Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival. I truly understand that having a room beside the fitness center will keep anyone awake. However, our fitness center...

Fayetteville, Arkansas
Reviewed 1 January 2015

I grew up in Napa and knew of this hotel before it was a Best Western. The improvements they have made have brought the hotel into modern times and almost up to par with other Napa hotels. The furnishings were nice and I especially loved the rain-shower shower head. That was a nice touch. However, for the rates they charge,...

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Helpful?
Thank drose87
bestwesternivyhotel, General Manager at Ivy Hotel Napa, responded to this review

Dear DRose87 Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these...

Vancouver, Canada
Reviewed 1 January 2015

Very comfortable stay and location was convenient. Breakfast was simple with usual stuff like eggs, sausages, waffles, yogurt, oatmeal. The breakfast room was a bit small so you may need to wait for a table (or sit outside, kind of cold for this time of the year). Room was clean. Coffee is available in the breakfast room all day long...

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Helpful?
Thank ptp-yuan

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Amenities

Highlights
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
You deserve to go wine tasting in wine country, which is exactly what's in store for you around this gorgeous Napa hotel. Wineries, world-class restaurants, and hiking and cycling trails abound in this region. Your Napa hotel is close to the entire splendor of the area. Spend an afternoon touring different wineries and selecting a new favorite merlot. There are several great golf courses near the hotel, too. We're not just a great Napa hotel located near wineries. The proximity to Napa Valley world-class restaurants and local agricultural attractions is unbeatable. We're the only hotel in downtown Napa with an outdoor swimming pool and hot tub. You don't need to be at the beach to work on your tan and enjoy a refreshing dip in turquoise waters. Guests are in luck because we're the only Premier Best Western in all of California. That means extra doses of luxury, amenities and service at this Napa hotel. Our deluxe, complimentary full breakfast features waffles, breads and pastries, yogurt, cereal, hot eggs, hot breakfast meat, fresh fruits, and 100% Arabica coffee and chilled juices. The Napa Valley Wine Auction attracts travelers from around the world. This Napa hotel is within walking distance to local transportation, and has great customer service, free Wi-Fi in the rooms, and free parking. Don't miss out on the local winemaker reception hosted in the lobby every Friday. The opulent, avant-garde boutique Napa hotel provides a stunning beginning to any trip. Friendly staff members are happy to help guests plan a day's agenda. Enjoy the great outdoors in style with a bicycle ride around town. Photographers and nature lovers delight in the endless beauty of Mother Nature. A stroll around town or a hike on one of the local trails will have you right in the middle of the adventure. Your gorgeous Napa hotel is an entryway to the unique experience of downtown Napa Valley. Reserve an unforgettable stay at Ivy Hotel Napa right now! ... more   less 

Additional Information about Ivy Hotel Napa

Address: 4195 Solano Ave, Napa, CA 94558-2233 (Formerly BEST WESTERN PREMIER Ivy Hotel Napa)
Region: United States > California > Napa Valley > Napa
Price Range: $203 - $481 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ivy Hotel Napa 3.5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Chateau Hotel Napa
The Chateau Hotel
Ivy Hotel Napa Napa Valley, CA
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Questions & Answers

Here's what travellers have asked, with answers from Ivy Hotel Napa staff and other travellers.
1 question
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room which has been remodeled.”
 of 5 bubbles stanb275, 8 Mar 2017 | Read review
“Front side of hotel, building site in back.”
 of 5 bubbles lillanbc, 1 Feb 2017 | Read review
“Stay away from room 228. NOISY”
 of 5 bubbles francopeland, 18 Nov 2016 | Read review
“Request a room that does not face the street because there is a highway right next to it.”
 of 5 bubbles Wienerfish, 9 Nov 2016 | Read review
“Avoid downstairs rooms”
 of 5 bubbles rodrigomA9068OC, 24 Oct 2016 | Read review
5 of 5