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Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort

CancelonUS$112*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$159*
US$112*
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US$159*
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Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort
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273 Reviews from our TripAdvisor Community

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There are newer reviews for Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort
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Showing 254: English reviews
Palo Alto, California
Reviewed 25 June 2013

I recently booked a room at the 3 Palms with a queen bed and jacuzzi. Upon arrival, however, they told me that they were "overbooked" and that the room I reserved was no longer available. The receptionist was very rude and did not offer us a discount or refund on our purchase, even though the room I paid for online...

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Helpful?
5Thank Mitchell W
NVHAS, Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this review

All effort were taken to remedy the guest concern.Ask the guest to contact website and told them I give the discount where discount applies.The desk clerk offered discounts and varies complentry wine tasting Hotel management and staff are held to high standard duty and care to all guests 24 hours a day 7 days a week.Guest was asked if everything...

la
Reviewed 28 May 2013

Only reason this place got a star is because it is well located. I booked a king bed and was given a single queen. When I asked for a king, manager told me to take it up with Hotel.com with whom I booked. We returned to our room at 11pm intent on taking a shower only to find that the...

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6Thank gasangel
NVHAS, Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this review

Thank you for making us aware of these issues the maintenance department responded promptly to this matter.We were pleased that a discount that was provided for you upon check out was satisfactory .

Sarasota, Florida
Reviewed 20 May 2013

The main reason we stayed here was that it allowed pets. With that said, I had to pay $25/night for my small dog and that was non-refundable. The walls are paper thin and the floors must not be insulated because we could hear the TV in the room next to us and the footsteps on the floor above us. The...

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1Thank Louise A
NVHAS, Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this review

Romance lies in the heart of the guests and not in the building; the Opera House the Uptown Theater and the restraunts and Napa Night life are great romantic things to do in the Valley besides the Vynards and all are located with in walking distance of the hotel.

Roseville, CA
Reviewed 1 May 2013

For the cost (high double digits), this is a bargain compared to most of the other Napa hotels considering the location. The room and some of the decor, including the TV, is probably from the late 90's. The hotel has a pool and is with in walking distance to a lot of restaurants. Basically if you're looking to save money...

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Helpful?
Thank Binh D
NVHAS, General Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this review

Thanks so much we are located to various wine shops and restraunt ,we welcome you back anytime hope to see you soon,We have respectfully viewed all comments and made the proper adjustment to correct the problems.

Reviewed 24 April 2013

The front desk was adamant we could not check in until 3:00 insisting the maids would not be finished with ALL the rooms until that exact moment! It made no sense! The hotel was not even fully occupied! Why do they want everyone to line up at 3 pm to check in when obviously SOME rooms are ready by 1...

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Helpful?
Thank Barbara45
NVHAS, General Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this review

We have a policyand check in is at 3 pm and check out is 11 am ,but we always try to check guest in as soon as possible even though the parking lot looks empty the rooms may be dirty .The maids need time to turn a room around so please be patience we work as fast as we can...

Kaneohe
Reviewed 23 April 2013

The only good thing about this hotel is that it is within walking distance of almost everything you would want to do in Napa. Room was nice but the bed was not very comfortable, sagging in the middle. What bothered me the most though was the fact that we could not check in early. We had traveled all night from...

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2Thank cktmhawaii
NVHAS, General Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this review

We have just put in brand new mattress in all rooms they look and feel great so that would solve everyone's questions about bugs and discomfort and hardness of the bed in the room thank you to loyal customers who hung threw it with us during our remodeling. We have respectfully viewed all comments and made the proper adjustment to...

San Diego, CA
Reviewed 19 April 2013

It's a great location for this hotel - and the price is much less than most of the other hotels in the heart of downtown Napa - but the hotel is old, parking is horrible, our shower was missing the knob to turn the shower on - only a metal piece sticking out of the wall. For whatever reason there...

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2Thank ihightow
NVHAS, General Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this review

Thank you for posting a review. It is great to hear that you enjoyed your stay with us, but the best part is that you received value for your dollar. It is sometimes hard to know where to stay, especially in the Napa Valley where rooms can get a little pricey. We do our best here to try

San Diego, California
Reviewed 21 February 2013

This superficially dressed-up motel also goes by the name 3 Palms and calls itself a "boutique resort" in its promo materials, which is extremely misleading. It is a two-and-a-half star lodging according to the discount travel sites where the rates are in the $60-90 range, but this is generous. It is better and more cheerful than the very basic motels...

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Helpful?
2Thank Barbara S
NVHAS, Front Office Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this review

Thanks for your response we are glad you enjoyed your stay here.Glad that you thought location was great walking distance to all the great Restraunts and wine shops that Napa has to offer hope to see you again.

Mammoth Lakes, California
Reviewed 11 February 2013

My boyfriend and I stayed here for a long weekend, and chose it because of its location to downtown. You can walk to all the downtown restaurants, the wine train, and my absolute fave, Oxbow Market. The room itself was small, but for the price, what more would you expect? The tv was not a flat screen but worked fine....

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1Thank daryl87
NVHAS, Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this review

Thanks for you comment your satisfaction is important to us.

San Francisco, California
Reviewed 10 February 2013

I haven't been up to the Napa Valley since moving out of the Bay Area, however when I came back for a short little trip with my wife I remember this hotel in Downtown Napa. Last time we were here was back in 2011 and it was a pleasant stay, but they made some changes to the property and the...

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Thank cjennings66
NVHAS, Manager at Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort, responded to this review

Thanks for you comment your satisfaction is important to us

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
Located close to everything that makes Napa Valley so special, Napa Valley Hotel & Suites is the ideal choice for business travelers and pleasure seekers alike. Featuring business-friendly amenities and a charming boutique feel, Napa Valley Hotel & Suites is within walking distance to a number of local Napa attractions, such as the Copia Center, Oxbow Market, Opera House, Napa Riverwalk, and Historic Old Town Napa. For corporate travel, for weekend getaways, or for tourist adventures, Napa Valley Hotel & Suites is simply the traveler's choice for experiencing everything that Napa Valley has to offer -- and much more. ... more   less 

Additional Information about Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort

Address: 853 Coombs St, Napa, CA 94559-2937 (Formerly Napa Valley Hotel & Suites)
Region: United States > California > Napa Valley > Napa
Price Range: $193 - $731 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort 2*
Number of rooms: 45
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Also Known As:
Napa Valley Hotel And Suites
Napa Valley Hotel Napa
Travelodge Napa
Napa Travel Lodge
Napa Travelodge
Travel Lodge Napa
Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel And Resort CA
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Questions & Answers

Here's what travellers have asked, with answers from Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort staff and other travellers.
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Fairview, Texas

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Questions? Get answers from Napa Valley Hotel & Suites, a 3 Palms Boutique Hotel and Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room on the third floor”
28Mac, 10 Apr 2017 | Read review
“stay somewhere else”
  • filthy grout in bathroom
  • when we complained, they said
  • chipped peeling furniture
  • dirty marked up walls
  • gross
darla90460, 10 Apr 2017 | Read review
“Avoid rooms next to the pool in summer if you want quiet. Winter - no problem.”
TomF893, 2 Mar 2017 | Read review
“Get a room on the first floor away from the pool.”
CSS9112014, 24 Oct 2016 | Read review
“Since there are no refrigerators, I would pick a room close to the ice machine!”
SuzyCincinnati, 2 Oct 2016 | Read review
5 of 5
Cancelon
US$112* /night
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Prices are for 1 room, 2 adults
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