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Extended Stay America - Orange County - John Wayne Airport

212 reviews
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Traveller (29)
Room & Suite (14)
Dining (2)
Overview
  • Excellent25%
  • Very good29%
  • Average18%
  • Poor11%
  • Terrible17%
Travellers talk about
“fair season”(2 reviews)
“nice business”(2 reviews)
“small kitchen”(3 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
2.5 Star Hotel
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Feb 4Feb 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (212)Write a Review
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All reviewsfair seasonnice businesssmall kitchenfull size fridgejohn wayne airportfree breakfast isgeneral managerstaff was friendly and helpfulhome away from homeirvine areanice place to stayclose to the airportbusiness areaeasy accesschecking inuc irvinelocation is great
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11 - 15 of 201 reviews
Reviewed 31 August 2017

Don't be fooled by the fact that people say it's in a good location because I've been to other hotels that are cheaper and are in better areas. The room smells bad and the bathroom always smells like smoke cigarettes which doesn't go. The breakfast...More

Thank marz949
Response from 00esa, General Manager at Extended Stay America - Orange County - John Wayne AirportResponded 1 September 2017

Marz, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and...More

Reviewed 31 August 2017 via mobile

We've been staying here at John Wayne for six months off and on. The hospitality here is more comfortable than any of the other Extended Stays I've stayed at over the last 6 months. Russell is a hell of a manager. Finding a way to...More

Thank Bfrank17
Response from 00esa, General Manager at Extended Stay America - Orange County - John Wayne AirportResponded 31 August 2017

Thank you for being our guest at Extended Stay America. It’s a pleasure knowing you had a great time being with us and loved the outstanding service we provided. I will surely share your compliments with Maricela. We appreciate you recommending us and look forward...More

Reviewed 8 August 2017

The room had a nasty musty smell. The pillows were flat and hard. You could hear your neighbors footsteps. The "included breakfast" was instant packages of oatmeal down in the lobby with coffee. The decor was very dowdy too and dated. Paint work scratched. Very...More

Review collected in partnership with Extended Stay
Thank 257susanannb
Response from 00esa, General Manager at Extended Stay America - Orange County - John Wayne AirportResponded 9 August 2017

Susan, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Your concerns have been shared with every department involved. We hope...More

Reviewed 2 August 2017

This is a wonderful hotel for the price. Very clean, friendly staff and convenient to airport. The grab and go breakfast is minimal, but with the kitchen in the room it was very adequate. I would recommend this hotel to anyone who will be needing...More

Review collected in partnership with Extended Stay
1  Thank 339lauriep
Response from 00esa, General Manager at Extended Stay America - Orange County - John Wayne AirportResponded 3 August 2017

Laurie, thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America - Orange County - John Wayne Airport. It's so nice to read how much you enjoyed your stay, and we are happy you were impressed...More

Reviewed 1 August 2017

Excellent staff. Room was not clean, crumbs from previous tenant Under table, very worn scuffed furniture, paint chipped off walls. Refer doors opened wrong, Tables were wobbly, Just felt poorly maintained and neglected. Hallways on 4th floor were stained, pile of debris by the elevator...More

Review collected in partnership with Extended Stay
Thank jasonkW2114PT
Response from 00esa, General Manager at Extended Stay America - Orange County - John Wayne AirportResponded 2 August 2017

Jason, we are very sorry your stay did not live up to your and your family’s expectations. We never want any of our guests to leave unhappy. It’s disappointing to know you were not pleased with your room and with our amenities. Your review will...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$102 - US$152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$102 - US$152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (29)
Room & Suite (14)
Dining (2)
Hotel & Grounds (17)
Bathroom (6)
Questions & Answers
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Marilyn N
12 June 2017|
Answer
Response from meadowac | Reviewed this property |
If you want to go down town to New Port beach it's about a 10 minute cab/uber drive:) And in the little town theres lots of great restaurants:)
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Room Tips
"No suggestions at this time. Do ask about the size of the closet."
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"If you don't enjoy walking ask for a room closer to the elevators."
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"Go to any other hotel"
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"Never book here. their customer service will disappoint you."
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