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Ontario Grand Inn & Suites

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Ontario Grand Inn & Suites
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272 Reviews from our TripAdvisor Community

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Showing 264: English reviews
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Solvang, California
Reviewed 5 days ago NEW

Pictures of this hotel (when viewed on the internet) are very misleading, currently rooms do not have carpets, missing tv remotes, chairs, stained furniture, broken cabinets. Had a 45 minute wait to check in.They also charge $75 security fee, would have been nice to know this ahead of time Once I arrived to my room, there were no towels, toilet...

Thank micheleilles
Reviewed 1 week ago

I booked this room back in February and I called them when I had just booked the room. I had asked them if I needed to pay anything at all. They said no i would be able to pay once i arrive. Today they told me they were going to cancel my reservation due to high demand. I understand that...

Thank Stephanie G
Reno, Nevada
Reviewed 1 week ago via mobile

This was my first time visiting Ontario . The shuttle driver was so nice to me . She made me feel welcome . I was nervous to be in a big city by myself but once I got to the hotel that feeling went away . Everyone at the desk was wonderful. They treated me kindly . The hotels prices...

Thank kate200791
Temecula, California
Reviewed 2 weeks ago via mobile

Stayed here because it was convenient to my lady's work The owner of this property needs a new GM that cares great location just needs some tender care. Rooms need maintenence checks daily. Housekeeping needs training on how to make sure room is in order before calling it in as ready to sell. Check in no towels, no ice bucket,...

Thank Brian J
Reviewed 3 weeks ago via mobile

Nasty hotel, bugs in our first bed, tv did not work, 3 of 4 outlets did not work and the floor was covered in a very strange sticky substance. They moved us rooms but again the tv remote was missing, another bug in this bed most of the handles were missing from the drawers and cleaning bottles and supplies were...

Thank devinblann
Reviewed 27 January 2017 via mobile

I hate to give a bad review about a hotel but this place was dirty, the bar was closed bc they didn't have a back up bartender. The room was really cold. There was a stench I couldn't identify. Ice maker did not work on third floor had to go down to lobby for ice. There was a stain on...

Thank Denise O
Albany, Oregon
Reviewed 22 January 2017

I don't know where to begin with this. Let's find a positive... the water in the shower was hot. And from there, it spirals downward quickly. The curtains, walls and doors were filthy; the halls hadn't experienced a vacuum cleaner for several weeks, I'm sure. The only ice machine that functioned...and poorly...was on first floor. Our couch was so dirty...

1Thank Jeanier34
Broomfield, Colorado
Reviewed 22 January 2017 via mobile

I will not stay here again. I reserved a King suite and when I get there they don't have one. Okay, I get a queen and go to the room and the tv is missing from the front room. They give me a new room but the heater in the front room doesn't work. I had to go to the...

Thank Scott A
Corona, California
Reviewed 7 January 2017 via mobile

My husband and I had been staying in this hotel since 2011. It was amazing then, but A LOT has changed. Where to start? Besides the hotel reeking of marijuana, they never seem to have enough staff. Which accounts for the terrible customer service. It wouldn't surprise me if the staff allowed their friends to crash here, because I cannot...

Thank EmandelanEden
Reviewed 31 December 2016

I cannot begin to express how disappointed I am with this hotel choice... My hubby and I were celebrating our anniversary and ended up checking out within 4 hours!!! >-[ We checked in and since then everything was fishy, their system was "down" so all the paperwork had to be done manually, then we went up to our room and...

Thank JosieLupita J

109 photos of this hotel

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Dining (2)
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Hotel & Grounds (3)
Room/Suite (5)
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  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access

Additional Information about Ontario Grand Inn & Suites

Address: 3333 Shelby Street, Rancho Cucamonga, (Formerly Hotel Ontario), Ontario, CA 91764 (Formerly Hotel Indigo Ontario Rancho Cucamonga)
Region: United States > California > Ontario
Price Range: $96 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Ontario Grand Inn & Suites 3.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Ontario Grand Hotel Ontario
Ontario Grand Inn And Suites
Hotel Indigo Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Ontario Grand Inn & Suites staff and other travellers.
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Questions? Get answers from Ontario Grand Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in a different motel!”
 of 5 bubbles Jeanier34, 22 Jan 2017 | Read review
“Just pick any other hotel and you are almost sure to get a better room”
 of 5 bubbles , 21 Nov 2016 | Read review
“I suggest that you get a different Hotel.”
 of 5 bubbles markhB8459VB, 3 Oct 2016 | Read review
“Choose another hotel”
 of 5 bubbles Moodofps, 1 Sep 2016 | Read review
“Air conditioner was loud.”
 of 5 bubbles GladysN_13, 1 Sep 2016 | Read review
5 of 5