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    Ontario Grand Inn & Suites

    3333 Shelby St, Rancho Cucamonga,, Ontario, CA 91764-4872
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    2017-12-24 2017-12-25
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    US$72
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    Traveller (112)
    Room & Suite (39)
    Dining (3)
    Overview
    • Excellent15%
    • Very good16%
    • Average16%
    • Poor19%
    • Terrible34%
    3 Oct 2017
    “for this area-i'm shocked”
    10 Aug 2017
    “dleelee”
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Airport Transportation
    Family Rooms
    Bar/Lounge
    Fitness centre
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    3.5 Star Hotel
    All hotel details
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    Rooms
    Dec 24Dec 25
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    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (287)
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    91 - 95 of 279 reviews

    Reviewed 27 June 2015

    We stayed at this hotel in February 2015. We were to stay there for three nights. We checked out after one night because: - No iron in room (just board). Had to go down to Registration to get one. Inconvenient for guest. - No hairdryer...More

    1  Thank koiponds
    Reviewed 20 June 2015

    Im not sure if this hotel is going through a remodel or its just unkempt. We booked the family suite, which although had some elbow room in the living space, it was mostly wasted space with just a small couch in the corner and 2...More

    Thank brandi c
    Response from Richard L, Manager at Ontario Grand Inn & SuitesResponded 22 June 2015

    Thank you for taking the time to let us know about your most recent stay with us. As we always strive to exceed guest expectations, in this event we fell short. I'd like personally apologize for the multiple inconveniences you dealt with during your stay...More

    Reviewed 14 June 2015 via mobile

    The pictures on the website look nice but this hotel is very MISLEADING. Hotel housekeeping does NOT do their job. Didn't get fresh towels the next day or at check in. Has to ask the front desk 3 times at the time of check in...More

    Thank Kim M
    Response from Richard L, Manager at Ontario Grand Inn & SuitesResponded 22 June 2015

    Thank you for the providing feedback on your most recent stay here at the Ontario Grand. I'd like to begin by expressing my deepest regrets that we did not meet nor exceed your expectations. I am the new manager here at the Ontario Grand and...More

    Reviewed 1 June 2015 via mobile

    After booking this room I looked at the reviews and they seemed up and down. So I was somewhat skeptical. The desk employee josh was very nice and polite and got us booked in ,in a timely manner. The room was nice and spacious, with...More

    Thank Jeremie K
    Response from Richard L, Manager at Ontario Grand Inn & SuitesResponded 22 June 2015

    I love to hear about guest experiences at our hotel. I am so pleased to hear that josh was able to provide you with superior customer service. We will be adding breakfast selections to enhance your breakfast experience with us. If you have any questions...More

    Reviewed 30 May 2015

    Used Hotwire for a recent stay and this was the selected property. In reading some of the reviews I was a little hesitant about staying here but since I had prepaid I decided to give it a try. Property is a boutique type hotel. Was...More

    Thank JohnroFlorida
    Response from Richard L, Manager at Ontario Grand Inn & SuitesResponded 22 June 2015

    I am so pleased to read about your positive experience here at the Ontario Grand. We are a boutique style hotel in the process of making a few updates. I am happy to hear the staff did their part in making sure you were picked...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Free Internet
    • Bar/Lounge
    • Breakfast included
    • Hotel Amenities
    • Free Parking
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$68 - US$126 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 92
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Hotwire, Orbitz, getaroom.com, Travelocity, TripOnline SA, Cheap Tickets and Cancelon so you can book your Ontario Grand Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • Ontario
    • Also Known As
    • Ontario Grand Inn And Suites ,
    • Ontario Grand Hotel Ontario ,
    • Hotel Indigo Ontario
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    Traveller (112)
    Room & Suite (39)
    Dining (3)
    Pool & Beach (2)
    Hotel & Grounds (66)
    Bathroom (13)
    Business Centre & Event Rooms (1)
    Nearby
    Sponsored by:
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    Nearby Attractions
    Citizens Business Bank Arena
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    Ask a question
    Questions & Answers
    Gwen V
    6 June 2015|
    AnswerShow all 4 answers
    Response from travelmd46 | Reviewed this property |
    Yes, stay elsewhere.... It looks great online, but it is run down, and they keep saying "we're updating." No, it's how the hotel is. There are a lot of options in the area. The best part of staying there was leaving!
    0
    Votes
    Room Tips
    "Don't choose this hotel!"
    Read review
    "no working tv signal, no bedside radio/alarm clock, nice outside grounds, spacious suites though."
    Read review
    "Go somewhere else, it is cheap, but you get what you pay for"
    Read review
    "top floor is best"
    Read review
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