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Comfort Suites Ontario Convention Center

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Comfort Suites Ontario Convention Center
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509 Reviews from our TripAdvisor Community

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Showing 503: English reviews
Reviewed 13 August 2013

This hotel's staff makes you feel right at home. Many hotels costing much more will make you feel as though you are imposing. Their culture of warmth and outstanding customer service exceeded the normal expectation of a hotel stay.

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Helpful?
Thank RThorp
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review

Dear RThorp, We treat all our guests as we ourselves would like to be treated when staying at a hotel. We want to create a positive, warm and inviting environment with friendly and accomodating service in every area. Thank you for appreciating our efforts and truly hope to see you again soon!

Denver, Colorado
Reviewed 12 August 2013

We enjoyed our stay at the Comfort Suites in Ontario. The rooms were clean and quiet, and the beds comfortable. The breakfast had a variety to choose from, for everyone's tastes. The staff were courteous and helpful. We would definitely stay here again if we are in Ontario.

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Helpful?
Thank bdrandco
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review

Dear bdrandco, We are so glad that you chose to come and stay with us during your recent visit to Ontario. We strive to make each moment of every stay comfortable. We have something for everyone at our breakfast buffet each morning and even vary the menu slightly each day to always have something a little different. We look forward...

Stockton, California, United States
Reviewed 12 August 2013

My husband and I were more that pleased with our stay at this hotel. The service was outstanding as well as the staff. The refrigator in our room did not work and they had a service technican up to look at it within 5 minutes. They replaced it immediently. On the mirror they had written welcome Frank which I thought...

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Helpful?
Thank Shirley B
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review

Dear Shirley B, It is so nice of you to take time to write on TripAdvisor about your experience here at the Comfort Suites. We truly appreciate it and its a great compliment to receive, thank you! Im delighted to hear that you and your husband had such a positive experience with our staff. Customer service is our top priority...

Los Angeles, California
Reviewed 11 August 2013

I am reluctant to share this review as this hotel would be a treasure of a secret to keep. But blessings are gifts to be shared... You can teach excellent service, but you can't teach thoughtfulness and compassion. This hotel provided both. From start to finish, the staff and accommodations at this hotel surpassed any 4 star hotel in which...

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1Thank My4Ms
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review

Dear My4Ms, Your review truly touched us, thank you so much! Our staff all work together as a team and everyone supports one another in every area of the hotel operations. It creates such a wonderful family-like environment which translates into how we like to run our hotel and treat our guests; as family! It is so important to us...

San Antonio, Texas
Reviewed 11 August 2013

This hotel was very good for our family vacation. My husband and I along with our four kids had no problems at all. The breakfast provided was a great option for a family on a budget and the rooms were nicely well kept. The staff was very professional and courteous. I would stay here again.

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Helpful?
Thank Tiffany T
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review

Dear Tiffany T, I couldn't be happier to read your review and see that you and your family found our hotel to be the perfect fit for your vacation stay. We like to create a relaxed, worry-free environment and give all our guests the feeling of being "at home". Breakfast is the most important meal of the day and we...

Bellflower, California
Reviewed 8 August 2013

I chose this hotel because it was .8mi from the Ontario Convention Center where the July 2013 Bar Exam was held. Since it had a very high ranking on tripadvisor, I chose to stay here while I was taking the bar exam and stayed for five days. I was picked up in the airport by a very jovial hotel associate...

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3Thank myatienza
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review

Dear myatienza, We appreciate that you chose to come and stay with is while taking your BAR exam. We really do try to think of every detail and make your stay as pleasurable as we can from beginning to end and everywhere inbetween. Breakfast is the best way to start any day and we take pride in offering a wide...

Reviewed 6 August 2013

I was very impress by this hotel. When I entered my room I found a special message saying :welcome Konan. That made me feel special. I was also impress by the discount card that the front desk gave me. I was able to save 10% on my lunch and dinner.i was also amaze by the fact that it was a...

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Thank rodweiler1
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review

Dear rodweller1, it is so rewarding knowing that we were able to make your stay so enjoyable. Thats our goal for each and every guest that walks though our doors. We love the restaurant discount card we provide as well! Its great to save some money and gives you a good idea of what places to eat are in the...

Reviewed 4 August 2013 via mobile

Anyone could learn how to treat people by visiting this place! Ill never stay anywhere else in Ontario. This place is extremely clean and well taken care of. You can't come close to beating their price.

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Thank JQBarker
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review

Dear JQBarker, We do our best to try and anticipate our guests needs and meet them to the best of our abilities. We like our guests to feel that we've thought of everything, so they dont have to. Im thrilled to hear that you had such a pleasant experience with us and we hope you'll be back again soon.

Irvine, California
Reviewed 3 August 2013

There aren't that many moments where I wish traveladvisor wouldn't force me to give even one star - but this is one of those moments. This review is simply about the manager Joan Erickson. I'm sure the hotel itself is fine - but given the terribly rude, demeaning, and simply unacceptable behavior by management, I wouldn't recommend a stay here...

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6Thank Sarah A
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review

Dear Sarah A, Our hotel has very high standards of security, keeping our guests safety and well being in mind at all times. Everyone that is staying at our hotel must be registered as a guest, and only guests are allowed to enter our hallways past our front lobby area. Again, this is for the benefit of our guests and...

Reviewed 27 July 2013

On 7/26/13 I call the hotel around 8:00 am. I spoke to a female at the desk and ask if you guys take the CLC card and she said yes. I told her that i needed two rooms. She said check in is not until 12:00 noon. About a year ago I use to use a lot the hotel and...

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Helpful?
Thank Modesto1
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review

Dear Modesto1, Im sorry to hear that you are disappointed with our hotels check in policy. We do our best to satisfy every guests needs and do all that we can to the best of our abilities to create a positive experience. Our check in time is 3pm, however, we do try to accomodate early check-ins after 12noon if we...

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Comfort Suites(R) Ontario Airport is only one mile from the LA/Ontario International Airport and provides free airport transportation. Local points of interest like the Planes of Fame Air Museum, Ontario Convention Center and the Citizens Business Bank Arena are all minutes away. Additional attractions close to this hotel include the Ontario Mills Mall, Claremont College, University of La Verne, Raging Waters Water Park, California Speedway and the Fairplex, home of the L.A. County Fairgrounds. A number of entertainment venues, retailers and restaurants can be found in the vicinity. Hotel features and amenities include: * Free hot breakfast buffet * Free WIFI throughout the hotel * Outdoor heated pool and hot tub * 24-hour fitness center * 42-inch flat screen televisions This Ontario, CA hotel has a business center that provides guests with access to conveniences like a public computer with Internet access, free USA Today and copy and fax service. There are three banquet and meeting rooms located on the premises that can accommodate up to 100 people for most business or social functions. All of our well-appointed guest suites have microwaves, refrigerators, coffee makers, curved shower rods, hair dryers, irons, ironing boards, pillow-top mattresses and cable television with free HBO. Some rooms have wet bars. Handicap accessible and connecting rooms can be requested. This hotel has been certified a green lodging hotel with the California Green Lodging Program. For added convenience, coin-operated laundry facilities are located on the premise and valet cleaning service is offered. This hotel has a sundry shop. Ample parking is available and can accommodate most cars, trucks or buses. ... more   less 

Additional Information about Comfort Suites Ontario Convention Center

Address: 1811 E Holt Blvd, Ontario, CA 91761-2149
Region: United States > California > Ontario
Price Range: $143 - $240 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Ontario Convention Center 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Comfort Suites Ontario Airport Hotel Ontario
Hotel Style:
#1 Business Hotel in Ontario
#4 Best Value Hotel in Ontario
#6 Family Hotel in Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Ontario Convention Center staff and other travellers.
3 questions
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Questions? Get answers from Comfort Suites Ontario Convention Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“top floor--quiet”
eleanorr685, 5 Mar 2017 | Read review
“Stayed on the ground floor. Room was quiet. Didn't need heat or AC.”
DaveDawson888, 18 Feb 2017 | Read review
“Bottom floor rooms tend to be a bit louder, especially on weekends.”
jm2017z, 13 Feb 2017 | Read review
“They have the a/c wall mount units inside the room. They are very quite and controlled by a remote controll”
marksO3978AD, 10 Feb 2017 | Read review
“I always like a high floor, although this week I was on the 1st and it was very quiet.”
JimmyPhx, 2 Feb 2017 | Read review
5 of 5