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Comfort Suites Ontario Convention Center

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Comfort Suites Ontario Convention Center
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502 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Suites Ontario Convention Center
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Showing 496: English reviews
Lake Forest, California
Reviewed 24 March 2013

This hotel surprised me with lots of little extras and an exceptionally helpful staff. I stayed here one night to attend a Carrie Underwood concert at the Ontario arena. The rooms were very clean and appeared newly furbished. The "extras" include silly but fun things like having some of the towels folded into the shape of a bunny on the...

Thank Scott B
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review

Dear Scott B, We are so very pleased to hear that you had such a great time while staying with us. Thank you for sharing your experience! We do all we can to ensure that each guest feels welcomed and comfortable when coming to stay. Thank you for choosing our hotel and hope you had a wonderful time at the...

Anaheim, California
Reviewed 20 March 2013

the hotel started off great than on what turned out to be my last day the people above me started making really loud noises I complained three times notting seemed to change until my husband threatened to go up there.the general manager joan claimed those people where sleeping as if I was lying and went on to tell me she...

1Thank Rachelle R
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review

The guests that were in the room above you had been the same guests that were in that room for the entire duration of your stay and had not been a problem. Whenever we have a guest that is having a noise complaint issue with a guest above them (as in your case), we immediately call the guest that is...

Oklahoma City, Oklahoma
Reviewed 3 March 2013

Stayed here for one night (as I usually do) prior to my morning flight out of ONT. I love walking into the room, it always feels like home and I always wish this hotel was in Riverside. But, I say that everytime when I review this hotel. But it is VERY clean, and very comfortable, time after time. We checked...

caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review

Dear KKJACKS, Thank you so much for your honest review! I am happy to hear that you always enjoy staying with and we truly appreciate your business. The shuttle service is very helpful and convenient and Im glad that you're able to make use of it. We apologize about the issue you had with your toilet not flushing properly and...

Reading, United Kingdom
Reviewed 1 March 2013

Felt compelled to write another review after a great stay at this property. This hotel has all the basics right... easy parking, clean, lovely beds, fluffy towels and a great breakfast. What makes it shine is the staff and their attention to detail. Whether it's remembering your name or preferences, anticipating your needs or just showing genuine interest and empathy...

Thank Mark G
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review

Dear Mark G, We'd like to say a big thank you for staying with us and also taking the time out of your day to write a review about your experience with us. We are very lucky to have such a great, friendly and helpful staff from the front desk to housekeeping. We work hard to ensure that each guest...

Reviewed 26 February 2013

This hotel is, unfortunately, built very close to the rail road tracks. Trains blowing their horns kept my husband awake all night. I went to the lobby at 3am for earplugs. Looks like there was some sort of water damage to entire first floor of guest rooms area. I wouldn't suggest this hotel unless you sleep like a rock and...

Thank Tessa R
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review

It is unfortunate that we did have some water damage on the first floor, but it looks much worse than it is. The professional flood response company was onsite within a half hour and extracted the water from the carpets and installed fans, dehumidifiers and air movers throughout. After assessing (shortly after they arrived) the extent of the damage it...

Las Vegas, Nevada
Reviewed 25 February 2013

Beautiful management and service personnel. Still the Best in the West wouldn't stay anywhere else. Breakfast hot or cold can't be beat anywhere. enjoy every minute I'm there. Spotless hotel never find dirty or unorganized. Stay here you won't regret it. Richard(Rick) Fuller

Thank Richard F
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review

Dear Mr. Fuller, Thank you so very much for such wonderful comments! We take pride in providing exceptional service in each and every department. We are so pleased to hear that you continue to thoroughly enjoy staying with us just as much as we enjoy having you here! See you soon Mr. Fuller!

Coldwater, Michigan
Reviewed 20 February 2013

Upon arrival at the Comfort Suites I immediately knew why this is the top hotel in the Comfort line up. Beautiful exterior and phenomenal decor was quite inviting. I was greeted cheerfully at the front desk and thanked for being a Choice Privileges Elite Diamond guest (something that may happen one out of 5 stays to most Choice Hotels). But...

Thank Sean B
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review

Dear Sean B, Thank you so very much for your kind and generous compliments and comments! We appreciate it so much. It is our number one goal to make each and every guest feel welcomed and comfortable when they walk through our doors. We are so pleased that you enjoyed all of the details in the room and that your...

Greenville, South Carolina
Reviewed 13 February 2013

As the previous reviews state, the animal towels and writing on the mirrors are an awesome touch. Housekeeping gets an A+ However, I was disappointed with the customer service. I came up to the desk, gave my name and number of rooms for check in and pulled out my credit card and id. However, because my husband's name (who travels...

1Thank LarkNag
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review

Dear LarkNag, I'd like to apologize to you personally about the way your situation was handled from start to finish. I can understand how you felt and truly apologize for your experience. The issues you discussed have been addressed to ensure that a similar situation does not get repeated. If you would like to speak to me directly, please give...

Reviewed 23 January 2013

I had business in the area so Tripadvisor is were where I went to look for a hotel. This place was amazing. Courteous front desk, modern lobby and nice grounds started my visit. The room was spacious with folded towels animals and a welcome star for being a choice member. I can see why this was rated hotel of the...

Thank TAO58
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review

Dear TAO58, We are so pleased that you took the time to come onto TripAdvisor to find our hotel! Your comments and compliments about your stay mean so much to us and we are so happy that your stay was such a pleasant experience. We truly hope that the next time you are in the area, you will visit us...

Plano, Texas
Reviewed 14 January 2013

Very impressed with the room. Made you feel very welcome. Folded towels in animals, welcome you with your name on mirror. Diamond member, stayed 60+ nites in Choice hotels and is by far the nicest I have stayed in. Wi-Fi very good. I have booked again for next weeK.

1Thank Griff207
caa15, General Manager at Comfort Suites Ontario Convention Center, responded to this review

Dear Griff207, We are delighted that you were so impressed with your accomodations and with the service you received during your stay here with us. Thank you so much for being a Diamond Elite member with Choice Privileges also! Your compliments mean so much to us. Thank you so much for sharing your comments with Trip Advisor. We hope to...

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Hotel & Grounds (13)
Room/Suite (27)
Dining (5)
Bathroom (6)
Business Centre/Function Rooms (2)
View from Room (2)
Pool/Beach Area (1)
Other (21)

Management photos: Courtesy of the property manager

All Management Photos (28)
Hotel & Grounds (7)
Dining (5)
Pool/Beach Area (3)
Room/Suite (10)
Business Centre/Function Rooms (1)
Other (2)
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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Breakfast Available
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Comfort Suites(R) Ontario Airport is only one mile from the LA/Ontario International Airport and provides free airport transportation. Local points of interest like the Planes of Fame Air Museum, Ontario Convention Center and the Citizens Business Bank Arena are all minutes away. Additional attractions close to this hotel include the Ontario Mills Mall, Claremont College, University of La Verne, Raging Waters Water Park, California Speedway and the Fairplex, home of the L.A. County Fairgrounds. A number of entertainment venues, retailers and restaurants can be found in the vicinity. Hotel features and amenities include: * Free hot breakfast buffet * Free WIFI throughout the hotel * Outdoor heated pool and hot tub * 24-hour fitness center * 42-inch flat screen televisions This Ontario, CA hotel has a business center that provides guests with access to conveniences like a public computer with Internet access, free USA Today and copy and fax service. There are three banquet and meeting rooms located on the premises that can accommodate up to 100 people for most business or social functions. All of our well-appointed guest suites have microwaves, refrigerators, coffee makers, curved shower rods, hair dryers, irons, ironing boards, pillow-top mattresses and cable television with free HBO. Some rooms have wet bars. Handicap accessible and connecting rooms can be requested. This hotel has been certified a green lodging hotel with the California Green Lodging Program. For added convenience, coin-operated laundry facilities are located on the premise and valet cleaning service is offered. This hotel has a sundry shop. Ample parking is available and can accommodate most cars, trucks or buses. ... more   less 

Additional Information about Comfort Suites Ontario Convention Center

Address: 1811 E Holt Blvd, Ontario, CA 91761-2149
Region: United States > California > Ontario
Price Range: $130 - $236 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Ontario Convention Center 2.5*
Number of rooms: 100
Reservation Options:
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Also Known As:
Comfort Suites Ontario Airport Hotel Ontario
Hotel Style:
#1 Business Hotel in Ontario
#4 Best Value Hotel in Ontario
#6 Family Hotel in Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Ontario Convention Center staff and other travellers.
3 questions
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Questions? Get answers from Comfort Suites Ontario Convention Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stayed on the ground floor. Room was quiet. Didn't need heat or AC.”
 of 5 bubbles DaveDawson888, 18 Feb 2017 | Read review
“Bottom floor rooms tend to be a bit louder, especially on weekends.”
 of 5 bubbles jm2017z, 13 Feb 2017 | Read review
“They have the a/c wall mount units inside the room. They are very quite and controlled by a remote controll”
 of 5 bubbles marksO3978AD, 10 Feb 2017 | Read review
“I always like a high floor, although this week I was on the 1st and it was very quiet.”
 of 5 bubbles JimmyPhx, 2 Feb 2017 | Read review
“We always request high floors and away from elevators and heavy equipment, so we didn't have any noise issues!”
 of 5 bubbles 990pennys, 30 Jan 2017 | Read review
5 of 5