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First of all the staff was very friendly but this hotel is horrible. It should be called ontario Stayaway Hotel. This hotel is in bad shape. When we checked in the room smelled horrible. The toilet didn't flush. There were red stains on the wall...More
This hotel needs to get it together. The room i got was on the 3rd floor and on the side where the elevator didnt work. But that was nothing compared to my next problem . In the middle of the night i was returning from...More
1 Thank shorty909
Response from Emad A, Manager at Ontario Gateway HotelResponded 3 weeks ago
The new management team would like to apologize for the issue you encountered during your stay. We take comments like these very seriously and are continuously working to improve our hotel experience. I hope you will give us another opportunity to serve you in the...More
Two out of the three days at this property, I had to request towels that housekeeping forgot to leave in room. One day they left only one coffee cup. The phone was not working properly when attempting to contact front desk. The window in our...More
Thank Carol P
Response from Emad A, General Manager at Ontario Gateway HotelResponded 27 October 2017
Thank you for your comment, please allow me to apologize for the issue you encountered during your stay, we always thrive to be give the best service and again we are sorry for the inconvenience.
We are a new management company and definitively...More
It certainly looks like the staff have paid attention to negative reviews, and it doesn't seem like the same hotel. They don't charge for parking now, although the barriers don't operate any more either. Room was clean and spacious. They could do with another elevator/lift,...More
Response from Emad A, General Manager at Ontario Gateway HotelResponded 20 October 2017
Thank you for your kind words and comments, we are improving the hotel and more to come very soon, we are proud of our team efforts, I am sure on your next visit you will see more amenities as well.
As a new...More
I tried five rooms before they found one with a working A/C and a toilet seat that I would use. Entire property smells of mildew and urine. Bathrooms are disgusting. Toilet seats are 10 years old with cigarette burns and sloughing plastic. Bathtub floors are...More
Thank Michelle C
Response from Emad A, General Manager at Ontario Gateway HotelResponded 10 October 2017
Thank you for your comments, immediately we will investigate and correct the issues and sorry for the inconvenience. We are a new management at the hotel and we will like to get another opportunity to take care of your future reservation. Please reach...More