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This hotel needs to get it together. The room i got was on the 3rd floor and on the side where the elevator didnt work. But that was nothing compared to my next problem . In the middle of the night i was returning from...More
Two out of the three days at this property, I had to request towels that housekeeping forgot to leave in room. One day they left only one coffee cup. The phone was not working properly when attempting to contact front desk. The window in our...More
Thank Carol P
Response from Emad A, General Manager at Ontario Gateway HotelResponded 27 October 2017
Thank you for your comment, please allow me to apologize for the issue you encountered during your stay, we always thrive to be give the best service and again we are sorry for the inconvenience.
We are a new management company and definitively...More
It certainly looks like the staff have paid attention to negative reviews, and it doesn't seem like the same hotel. They don't charge for parking now, although the barriers don't operate any more either. Room was clean and spacious. They could do with another elevator/lift,...More
Response from Emad A, General Manager at Ontario Gateway HotelResponded 20 October 2017
Thank you for your kind words and comments, we are improving the hotel and more to come very soon, we are proud of our team efforts, I am sure on your next visit you will see more amenities as well.
As a new...More
I tried five rooms before they found one with a working A/C and a toilet seat that I would use. Entire property smells of mildew and urine. Bathrooms are disgusting. Toilet seats are 10 years old with cigarette burns and sloughing plastic. Bathtub floors are...More
Thank Michelle C
Response from Emad A, General Manager at Ontario Gateway HotelResponded 10 October 2017
Thank you for your comments, immediately we will investigate and correct the issues and sorry for the inconvenience. We are a new management at the hotel and we will like to get another opportunity to take care of your future reservation. Please reach...More
Attended a 3 day conference at the Ontarion convention Center. The parking experience was horrible. $10 to park, no in and out or you pay again. No outside food in the facility. They have their maintenance workers guarding the entrance as if they were guards...More
Thank A TripAdvisor Member
Management response:Responded 18 September 2017
Dear Valued Guest,
Thank you for your recent comment, I am not sue if you are talking about the same hotel because the Ontario Gateway Hotel previously Ontario Convention and Airport Hotel doesn't charge for Parking at all, if yes, you were charged please contact...More
US$78 - US$190 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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