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DoubleTree by Hilton Hotel Ontario Airport

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1,168 Reviews from our TripAdvisor Community

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Showing 1,137: English reviews
Hobart
Reviewed 18 April 2016

I have been staying here weekly for a few months now because of a long term work commitment. The staff is friendly and courteous. The breakfast spread and options are the best in the area. The inside courtyard with the pool and outside seating gives you a resort feel. I look forward going back every week.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Glen W
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Hello Glen W, Thank you for your review. Our continued goal is for each and every guest to feel as if the DoubleTree by Hilton Ontario Airport Hotel is their "Home Away From Home". We value and appreciate your continued loyalty and we look forward to seeing you each week as well. Sincerely, Yolanda

Tempe, Arizona
Reviewed 15 April 2016

great hotel , but be ready to pay a lot for food at hotel , and no shuttle service , unless its to and from airport. and you may have to walk a ways if your rooms in the rear.the misty lounge is nice , live music , staff was mostly friendly , and they proudly serve starbucks , big...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank David F
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Hello David F, Thank you for your review. It sounds as if you had an enjoyable stay which is what we like to hear. Our hotel shuttles goes to/from the Ontario International Airport and we also go to the Ontario Mills Outlet Mall in which the front desk can provide you with the shuttle schedule. We look forward to your...

grandmakarenjo
Reviewed 14 April 2016

Ws were treated so well. Our room was very clean, lots of room and a nice balcony. The shuttle picked us up at the airport, gave us a ride to the mall one day and a ride back to thr hotel. We were there for a covention and ate breakfast at the hotel every morning. The pool and garden area...

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Helpful?
Thank grandmakarenjo
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Hello grandmakarenjo, Thank you for your review. I would also like to thank you for sharing your experience with our future guests that are reading the reviews about our hotel. The DoubleTree by Hilton Ontario Airport Hotel strives on a daily basis to ensure that each and every guest has a memorable stay that they look forward to sharing with...

Sacramento, California
Reviewed 13 April 2016

This is a nice quality hotel located close to the airport, freeway and convention center. I'm pleased to not hear any airport noise too. There is a lovely outdoor pool, a bar and a restaurant. There is not a lot of parking. The location is very convenient for someone driving in and doing business in the area. The only evidence...

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Helpful?
Thank Shannon-in-ca
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Hello Shannon-in-ca, Thank you for your review. The DoubleTree by Hilton Ontario Airport Hotel is a Full-Service Hotel. We offer 26,000 square feet of meeting/banquet room space, Starbucks coffee, two restaurants, a lobby bar, and Misty's night club. Our continued goal at the DoubleTree by Hilton Ontario Airport Hotel is to provide each and every guest with exceptional customer service...

Hong Kong
Reviewed 11 April 2016

Stayed at hotel for one night with my two young children. Had a long wait to check in at 16:00 and the HH desk was being used for all check-ins so had to join main queue. Booking stated two kids but when I got to room they had given me a King bed only. Called up and they promised to...

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Helpful?
Thank paulreg
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Hello paulreg, Thank you for your review. Please accept my deepest apologies in regards to you and your family's inability to get a good night's sleep due to the noise from the pool area. The hours of the swimming pool are from 0500-2300 seven days a week. The usage of the swimming pool varies from weekday versus weekend. However, when...

Reviewed 11 April 2016

Great staff. The location was great because we could walk to our event and didn't have to pay for parking everyday. Room were clean and comfortable. Beds were good. We ate in the bar which was quite good. Service was a little slow from the kitchen but no one seem to notice and we were enjoying the games on the...

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Helpful?
Thank hhurricane58
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Hello hhurricane58, Thank you for your review. I'm glad you had an enjoyable stay and were able to dine in our Vineyard's Lobby Bar. I will definitely convey your feedback to our Executive Chef and appropriate department managers in regards to the slow service from the kitchen. We look forward to welcoming you back in the very near future. Sincerely,...

Dayton, Ohio
Reviewed 9 April 2016 via mobile

Amenities are dated and there is no where to eat close that fits our expense account, but the staff was awesome, the place was dated and in need of renovation but SPOTLESS. What's with the 1" gap under the room doors? I was in one of the Hilton Honors rooms.

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Helpful?
Thank Hunter_print
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Hello Hunter_print, Thank you for your review. Our hotel is scheduled to undergo guest room renovations later this year. We are currently in the process of renovating our hotel Lobby area first. Our focus has been and continues to be the overall cleanliness of the hotel and guest rooms while providing exceptional customer service. I will also forward your feedback...

Orange County, United States
Reviewed 6 April 2016

This is a large business traveler hotel, next to the Ontario convention center. The rooms are aging, but clean. My main complaint, is that my restroom sink was slow draining. I asked for a repair each of the three days I was in the hotel, and it was never repaired.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Fredrick F
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Hello Fredrick F, Thank you for your review. Please accept my deepest apologies in regards to the restroom sink issue not being resolved when you placed the first phone call. Please rest assured that your feedback will be shared with the appropriate department managers to ensure that this doesn't happen again or to anyone else. I hope that you will...

Chico, California
Reviewed 3 April 2016

Everything at this site was good. The front desk was great and very helpful. Hotel is in a good location. The only negative, is to not stay in a 300 building room, as it is a long ways to the fron desk. Otherwise all was greatt

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Helpful?
Thank trl169
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Hello trl169, Thank you for your review. I'm glad to hear that your overall stay was great. When you come and stay with us again just request to be placed in the first or second building. We will do our very best to honor your reservation request prior to your arrival. Sincerely, Yolanda

Helendale, CA, United States
Reviewed 31 March 2016

The staff was extremely helpful in providing good advice regarding my travel plans the following day. Room was easy to find, well appointed, and handy to hotel amenities. Pool, hot tub and fitness center were all top notch.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Robert D
YolandaMcKinney, Manager at DoubleTree by Hilton Hotel Ontario Airport, responded to this review

Hello Robert D, Thank you for your review and thank you for staying with us. Our daily goal is to make each and every guest feel as if the DoubleTree by Hilton Ontario Airport Hotel is their "Home Away From Home". We look forward to seeing you again in the very near future. Respectfully, Yolanda

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Doubletree by Hilton Ontario Airport is Ontario's largest and most luxurious hotel. Our resort-like hotel is only five minutes from the Ontario International Airport and adjacent to the Ontario Convention Center. Hotel is centrally located just off I-10 and conveniently located near Ontario Mills Mall, Vistoria Gardens and Fontana's California Speedway. Hotel features 484 guestrooms, heated swimming pool and spa, state of the art fitness center, complimentary business center, complimentary WI-FI in the lobby, complimentary shuttle service to/from Ontario International Airport, complimentary parking, Porter's Prime Steakhouse, Citrus West, Misty's Lounge, Vineyards Lobby Bar, Starbuck's and In-room dining. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Ontario Airport

Address: 222 N Vineyard Ave, Ontario, CA 91764-4428
Region: United States > California > Ontario
Price Range: $174 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Ontario Airport 3.5*
Number of rooms: 484
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels Direct, Booking.com, Orbitz, Hotels.com and Priceline so you can book your DoubleTree by Hilton Hotel Ontario Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Ontario
Ontario Doubletree
Hotel Style:
#7 Romantic Hotel in Ontario
#9 Business Hotel in Ontario
#10 Family Hotel in Ontario
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Ontario Airport staff and other travellers.
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over a year ago

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Questions? Get answers from DoubleTree by Hilton Hotel Ontario Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Well, if you want to be closed to the lobby, ask for a room closed to the lobby when booking.”
 of 5 bubbles FrancoisJean_can, 7 Feb 2017 | Read review
“Rooms at the backside is better due to extra access and parking.”
 of 5 bubbles HerbiR, 22 Jan 2017 | Read review
“I faced parking lot and had a good walk to room. So much for Silver status.”
 of 5 bubbles mjamesChicago, 16 Dec 2016 | Read review
“Rooms facing south get the airport noise, north faces freeway”
 of 5 bubbles dyang2014, 5 Dec 2016 | Read review
“Avoid the rooms near the night club”
 of 5 bubbles LoveleeviaUSA, 2 Dec 2016 | Read review
5 of 5