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Sheraton Ontario Airport Hotel

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Sheraton Ontario Airport Hotel
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257 Reviews from our TripAdvisor Community

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Showing 243: English reviews
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Brooklyn, New York
Reviewed yesterday NEW

As an SPG Gold member, I advise against staying here. Aside from the dated property (I can live with that), the front desk staff was incredibly snotty as I walked in. Didn't say hello, didn't say anything. "Can I help you?" she mumbled, forcing her to look up from her computer screen. Checked in and was given a pissy response...

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Helpful?
Thank SnarkAlert
Las Vegas, Nevada
HOTEL’S FAVOURITE REVIEW
Reviewed 25 September 2016 via mobile

I rarely have a chance to use my points, but came to the area for the weekend for a concert. The Sheraton Onartio Airport was convenient so I booked it. My check was swift and gracious. I wondered if I would be treated differently since I was using points. In fact, it was the opposite. The front desk agent extended...

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Helpful?
2Thank Alantravelreviewa
About Hotel's Favourite Review
Heidy R, Guest Relations Manager at Sheraton Ontario Airport Hotel, responded to this review

Valued Guest - I would like to first thank you for taking the time to review your stay with us. Here at the Sheraton Ontario Airport Hotel we strive to provide a comfortable yet exciting experience for our guests. I am very glad to see that you truly enjoyed your stay and all of the positive comments you provide for...

Los Angeles, California
Reviewed 3 days ago NEW

(I judge most properties from a business traveler's standpoint - I am a lifetime Platinum Elite with Marriott and have been given equal status by SPG shortly after the merger with Marriott) This property has problems that would irritate many business travelers. 1. Room that I would have preferred was not available and no effort was made by front desk...

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Helpful?
Thank Misterchk
Heidy R, Guest Relations Manager at Sheraton Ontario Airport Hotel, responded to this review

I'd like to take this time to extend an apology to you as we have not met the basic standards. Our goal is to go above and beyond to accommodate our guests to the best of our ability. There are certain circumstances that may prevent from being able to deliver at that present moment. Your loyalty to the brand is...

Davis, California
Reviewed 2 weeks ago

I stayed here last weekend and got a chance to use the Exercise room. The treadmills were working well and had a good view of the front of the hotel. I did my workout in the morning and was able to do some people watching. It was a good machine and got me energized. The staff was super nice the...

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Helpful?
Thank Sajiv S
Heidy R, Guest Relations Manager at Sheraton Ontario Airport Hotel, responded to this review

Valued guest - I am very glad to see that you truly enjoyed your stay and all of the positive comments you provide for us. We are truly proud to have had you at our location and look forward to serving you once again.

Appleton, Wisconsin
Reviewed 4 weeks ago via mobile

We stayed one night at this hotel in Ontario before going to our time share in Palm Springs. We were flying from Fort Lauderdale after a cruise so it had been a long day spent in airports & on planes. A Complimentary shuttle provided to the hotel. Late night arrival, but still a friendly check in. Clean, large room with...

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Helpful?
Thank patriciak700
Heidy R, Guest Relations Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Guest - We appreciate your feedback as to your recent stay with us! Thank you for taking the time to let us know that you enjoyed your stay and will be return. We look forward to seeing you soon!

Ontario, California
Reviewed 17 March 2017 via mobile

So the stay at Sheraton Ontario was okay. Nothing major. SPG rewards member. When we checked in the room smelled like smoke. And believe me in hotels that's normal. Other guest don't respect the hotel/room. The room was clean, the service was whatever. I feel that they should be more welcoming but the front desk did fine. The hotel itself...

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Helpful?
Thank tacoman3402
Heidy R, Guest Relations Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Guest - We value the time you've taken to provide your feedback.

San Francisco, CA
Reviewed 16 March 2017 via mobile

Stayed a night for business; chose SPG close to the airport. My bathroom wasn't clean - two long black hairs greeted me. Additionally the air conditioning is so incredibly loud and shuts on and off all night; I couldn't sleep a wink. Most upsetting, I left my necklace on the bathroom counter by accident when I checked out. I was...

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Helpful?
2Thank jkgjkg
Heidy R, Guest Relations Manager at Sheraton Ontario Airport Hotel, responded to this review

Valued guest - Thank you for providing us your feedback as to your stay with us. On behalf of the Sheraton team, please accept our apology. Your feedback is greatly appreciated as we are always happy to receive positive or negative feedback for improvement.

New York City, New York
Reviewed 8 March 2017 via mobile

This is my third time staying here which turned out to be a disaster. Arrived at 2:05 am but was told I couldn't check in. The hotel knew one guest hasnt arrived yet but still chose to reboot their system which took 45 min. Finally got a room around 3am but the room had a strong mold smell since the...

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Helpful?
1Thank Alex H
Heidy R, Guest Relations Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Valued Guest - Thank you for taking the time to provide your feedback. Unfortunately we have fallen short in meeting the customer service level all of our guest deserve. We would like to extend an apology for the inconveniences you encountered. Your feedback has been shared with the Sheraton team as part of our commitment to ensure that these...

Las Vegas, Nevada
Reviewed 1 February 2017

I have had to stay in many hotels in the area and this is by far the best for value, service, and cleanliness. The front desk agents are always a pleasure to deal with. The rooms are always clean and they welcome your pet (extra charge), which is so appreciated. If you are looking for the most comfortable bed, this...

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Helpful?
Thank LillyLilly2011
Heidy R, Guest Relations Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Valued Guest - On behalf of the Sheraton Ontario Airport Hotel I would like to thank you for taking the time to complete your review. We are pleased to learn that your stay with us was a great one. We strive to ensure that all of our guests are accommodate and are happy that you experienced exactly that. We...

Temecula, California
Reviewed 28 January 2017

My wife and I needed a quick one night getaway. The Sheraton Ontario Airport worked out to be a great choice for this. We live within an hour of this hotel and are familiar with the area which offers plenty of entertainment options and we wanted to end our day at a close by hotel. We opted to upgrade to...

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Helpful?
Thank Frank M
Heidy R, Guest Relations Manager at Sheraton Ontario Airport Hotel, responded to this review

Thank you for your wonderful feedback in regard to stay with us. We hope to see you again.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Located in the heart of the Inland Empire, we are within walking distance of popular shopping and tourist attractions and just minutes away from the Ontario International Airport. ... more   less 

Additional Information about Sheraton Ontario Airport Hotel

Address: 429 N. Vineyard Ave., Ontario, CA 91764
Region: United States > California > Ontario
Price Range: $166 - $351 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Ontario Airport Hotel 3.5*
Number of rooms: 164
Reservation Options:
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Also Known As:
Sheraton Ontario
Ontario Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Ontario Airport Hotel staff and other travellers.
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Sacramento, California
Lawndale, California
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Questions? Get answers from Sheraton Ontario Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are great.”
LillyLilly2011, 1 Feb 2017 | Read review
“The back of the hotel allows you to see all the hotel trash!”
198kevinc, 4 Jan 2017 | Read review
“Ask for mountain view side - higher floor away from elevator.”
BenjaminMS, 31 Dec 2016 | Read review
“Can't imagine there are "good" rooms available. Take what you get.”
JWHammer, 1 Oct 2016 | Read review
“Easy to and from the Ontario International Airport.”
R7899ZRchriss, 14 Sep 2016 | Read review
5 of 5