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Sheraton Ontario Airport Hotel

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Sheraton Ontario Airport Hotel
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253 Reviews from our TripAdvisor Community

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Ontario, California
Reviewed 1 week ago NEWvia mobile

So the stay at Sheraton Ontario was okay. Nothing major. SPG rewards member. When we checked in the room smelled like smoke. And believe me in hotels that's normal. Other guest don't respect the hotel/room. The room was clean, the service was whatever. I feel that they should be more welcoming but the front desk did fine. The hotel itself...

Thank tacoman3402
Heidy R, Guest Relations Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Guest - We value the time you've taken to provide your feedback.

Las Vegas, Nevada
Reviewed 1 February 2017

I have had to stay in many hotels in the area and this is by far the best for value, service, and cleanliness. The front desk agents are always a pleasure to deal with. The rooms are always clean and they welcome your pet (extra charge), which is so appreciated. If you are looking for the most comfortable bed, this...

Thank LillyLilly2011
About Hotel's Favourite Review
Heidy R, Guest Relations Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Valued Guest - On behalf of the Sheraton Ontario Airport Hotel I would like to thank you for taking the time to complete your review. We are pleased to learn that your stay with us was a great one. We strive to ensure that all of our guests are accommodate and are happy that you experienced exactly that. We...

San Francisco, CA
Reviewed 1 week ago via mobile

Stayed a night for business; chose SPG close to the airport. My bathroom wasn't clean - two long black hairs greeted me. Additionally the air conditioning is so incredibly loud and shuts on and off all night; I couldn't sleep a wink. Most upsetting, I left my necklace on the bathroom counter by accident when I checked out. I was...

Thank jkgjkg
Heidy R, Guest Relations Manager at Sheraton Ontario Airport Hotel, responded to this review

Valued guest - Thank you for providing us your feedback as to your stay with us. On behalf of the Sheraton team, please accept our apology. Your feedback is greatly appreciated as we are always happy to receive positive or negative feedback for improvement.

New York City, New York
Reviewed 2 weeks ago via mobile

This is my third time staying here which turned out to be a disaster. Arrived at 2:05 am but was told I couldn't check in. The hotel knew one guest hasnt arrived yet but still chose to reboot their system which took 45 min. Finally got a room around 3am but the room had a strong mold smell since the...

Thank Alex H
Heidy R, Guest Relations Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Valued Guest - Thank you for taking the time to provide your feedback. Unfortunately we have fallen short in meeting the customer service level all of our guest deserve. We would like to extend an apology for the inconveniences you encountered. Your feedback has been shared with the Sheraton team as part of our commitment to ensure that these...

Temecula, California
Reviewed 28 January 2017

My wife and I needed a quick one night getaway. The Sheraton Ontario Airport worked out to be a great choice for this. We live within an hour of this hotel and are familiar with the area which offers plenty of entertainment options and we wanted to end our day at a close by hotel. We opted to upgrade to...

Thank Frank M
Reviewed 20 January 2017 via mobile

Have stayed at this hotel many times for the SPG points. Although the rooms have been updated, the lighting is, unfortunately, poor in the room and bathroom. The air conditioner is WAY too loud and difficult to regulate. Drain in shower quite slow. Having said that, the room is comfortable and clean. Biggest complaint: the rudeness of some of the...

Thank 2hi2cu
Heidy R, Guest Relations Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Guest - I would like to thank you for taking the time to provide your valued feedback. On behalf of the Sheraton Team, I would like to extend an apology for not meeting all the key points in customer service. We take great pride in the work we do as a team to maintain an excellent level of customer...

Reviewed 17 January 2017 via mobile

I like all the lights in room could be turned on by pushing a button in stead of turning a knob in the dark. There is no preferred level for SPG member though. I was unable to get a good sleep due to noise and really early housekeeping ~8am

Thank Tiger L
Heidy R, Guest Relations Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Guest - Thank you for taking the time to complete your guest survey. Your feedback is very valuable to us. We strive to provide great customer service as well as a comfortable stay. We have fallen short of meeting some expectations and would like to extend an apology to you on behalf of our team. Proper management has been...

Danville, California, USA
Reviewed 4 January 2017

Check in - 3 computers available with 2 agents. Check in was a smooth process. SPG Plat status was recognized. Overall a quick process and was given a room on the 2nd floor. Room Quality - Old. This Sheraton is really one of the oldest ones I have stayed at. The bathroom needs to be maintained, furniture needs to be...

Thank 198kevinc
Reviewed 31 December 2016

We wanted a place to get away, swim, workout, hit a movie and get some shopping in. This was the perfect choice. Very clean, courteous, updated, stylish hotel Be sure to drive 10 minutes to enjoy antiques in downtown Upland or hike in the foothills. Worth upgrading to club floor. And if you want quiet ask for the non airport...

1Thank BenjaminMS
Reviewed 22 December 2016 via mobile

I had business close to the Ontario airport and this made for a nice quick stay. Nice small gym and pool. The beds were great and really helped my jet lag. There is a great Italian restaurant across the parking lot. If you need to work this is great. If on vacation you will need a car or take taxi's....

Thank Americanflygirl

59 photos of this hotel

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Room/Suite (16)
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  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Located in the heart of the Inland Empire, we are within walking distance of popular shopping and tourist attractions and just minutes away from the Ontario International Airport. ... more   less 

Additional Information about Sheraton Ontario Airport Hotel

Address: 429 N. Vineyard Ave., Ontario, CA 91764
Region: United States > California > Ontario
Price Range: $163 - $314 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Ontario Airport Hotel 3.5*
Number of rooms: 164
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Also Known As:
Sheraton Ontario
Ontario Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Ontario Airport Hotel staff and other travellers.
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Sacramento, California
Lawndale, California
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Questions? Get answers from Sheraton Ontario Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are great.”
 of 5 bubbles LillyLilly2011, 1 Feb 2017 | Read review
“The back of the hotel allows you to see all the hotel trash!”
 of 5 bubbles 198kevinc, 4 Jan 2017 | Read review
“Ask for mountain view side - higher floor away from elevator.”
 of 5 bubbles BenjaminMS, 31 Dec 2016 | Read review
“Can't imagine there are "good" rooms available. Take what you get.”
 of 5 bubbles JWHammer, 1 Oct 2016 | Read review
“Easy to and from the Ontario International Airport.”
 of 5 bubbles R7899ZRchriss, 14 Sep 2016 | Read review
5 of 5