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Sheraton Ontario Airport Hotel

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1 room 2 adults 0 children
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Sheraton Ontario Airport Hotel
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248 Reviews from our TripAdvisor Community

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Showing 234: English reviews
Reviewed 3 days ago NEWvia mobile

Have stayed at this hotel many times for the SPG points. Although the rooms have been updated, the lighting is, unfortunately, poor in the room and bathroom. The air conditioner is WAY too loud and difficult to regulate. Drain in shower quite slow. Having said that, the room is comfortable and clean. Biggest complaint: the rudeness of some of the...

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Helpful?
Thank 2hi2cu
Reviewed 6 days ago NEWvia mobile

I like all the lights in room could be turned on by pushing a button in stead of turning a knob in the dark. There is no preferred level for SPG member though. I was unable to get a good sleep due to noise and really early housekeeping ~8am

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Helpful?
Thank Tiger L
Heidy R, Guest Relations Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Guest - Thank you for taking the time to complete your guest survey. Your feedback is very valuable to us. We strive to provide great customer service as well as a comfortable stay. We have fallen short of meeting some expectations and would like to extend an apology to you on behalf of our team. Proper management has been...

Danville, California, USA
Reviewed 2 weeks ago

Check in - 3 computers available with 2 agents. Check in was a smooth process. SPG Plat status was recognized. Overall a quick process and was given a room on the 2nd floor. Room Quality - Old. This Sheraton is really one of the oldest ones I have stayed at. The bathroom needs to be maintained, furniture needs to be...

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Thank 198kevinc
IL
Reviewed 3 weeks ago

We wanted a place to get away, swim, workout, hit a movie and get some shopping in. This was the perfect choice. Very clean, courteous, updated, stylish hotel Be sure to drive 10 minutes to enjoy antiques in downtown Upland or hike in the foothills. Worth upgrading to club floor. And if you want quiet ask for the non airport...

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1Thank BenjaminMS
Reviewed 4 weeks ago via mobile

I had business close to the Ontario airport and this made for a nice quick stay. Nice small gym and pool. The beds were great and really helped my jet lag. There is a great Italian restaurant across the parking lot. If you need to work this is great. If on vacation you will need a car or take taxi's....

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Helpful?
Thank Americanflygirl
California
Reviewed 5 weeks ago

Big party started around 11 pm. Repeated requests from front desk went nowhere, as we heard partiers telling security they would speak to manager; so security did nothing. Front desk said folks stopped by and told them they were expecting about 20 guests, so they were aware of this before the party started (they told me this on my first...

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2Thank Traveler777777
Heidy R, Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear guest - We are sorry to hear that your recently stay with us was not to your expectations. We work hard to ensure guest satisfaction and are truly sorry that your experienced otherwise.

Blainville, Canada
Reviewed 8 December 2016

This is the only property I will stay at when traveling to the Inland Empire. I have stayed at many properties around Ontario and I can tell you that you will not get their level of service, love & care anywhere else. The people here are so amazing and always make me feel welcome when I'm here... it makes it...

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Helpful?
Thank EWBrown
Heidy R, Guest Relations Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Mr. Brown - Thank you for taking the time to provide your feedback. Our goal is to ensure that your stay with us continues to be as wonderful. We appreciate having you with us! We will see you soon!

California
Reviewed 19 November 2016 via mobile

We stayed at this hotel for several nights! This hotel has great platinum guest appreciation in SPG and really goes out of its way to show it! The pool is smallish but nice. The jacuzzi was hot and clean. The lounge at this hotel offers a nice breakfast, great service and a good evening snack. Alcohol is for purchase in...

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Thank Tony834
San Pablo, California
Reviewed 23 October 2016 via mobile

Stayed here for 2 nights on business. Stay was typical of my expectations, friendly staff, clean room and bathroom, clean hallways, et. al. The hotel is a bit dated but kudos to the staff for keeping it clean and smelling fresh. I signed up for the 500 additional SPG points if they skipped making up my room but they still...

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Thank TotooIto
Rossville, KS
Reviewed 23 October 2016

From check-in to check-out the staff at this hotel was friendly and helpful. The restaurant had good food and friendly staff, also. My room was clean and comfortable. It was a little shy of some amenities I am used to, and the internet service disconnected or ran slow more than I would have expected for Premium. Overall I enjoyed the...

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Helpful?
Thank Katherine H

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Located in the heart of the Inland Empire, we are within walking distance of popular shopping and tourist attractions and just minutes away from the Ontario International Airport. ... more   less 

Additional Information about Sheraton Ontario Airport Hotel

Address: 429 N. Vineyard Ave., Ontario, CA 91764
Region: United States > California > Ontario
Price Range: $169 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Ontario Airport Hotel 3.5*
Number of rooms: 164
Reservation Options:
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Also Known As:
Sheraton Ontario
Ontario Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Ontario Airport Hotel staff and other travellers.
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Sacramento, California
Lawndale, California
Zurich, Switzerland

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Questions? Get answers from Sheraton Ontario Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The back of the hotel allows you to see all the hotel trash!”
 of 5 bubbles 198kevinc, 4 Jan 2017 | Read review
“Ask for mountain view side - higher floor away from elevator.”
 of 5 bubbles BenjaminMS, 31 Dec 2016 | Read review
“Can't imagine there are "good" rooms available. Take what you get.”
 of 5 bubbles JWHammer, 1 Oct 2016 | Read review
“Easy to and from the Ontario International Airport.”
 of 5 bubbles R7899ZRchriss, 14 Sep 2016 | Read review
“Best views are on the north side. When its clear, especially in the winter, the view is AWESOME!”
 of 5 bubbles MiKeeney, 7 Sep 2016 | Read review
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