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Sheraton Ontario Airport Hotel

277 reviews
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Traveller (49)
Room & Suite (36)
Dining (1)
Overview
  • Excellent27%
  • Very good38%
  • Average22%
  • Poor7%
  • Terrible6%
Travellers talk about
“the club lounge”(20 reviews)
“ontario airport”(28 reviews)
“in n out burger”(6 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3.5 Star Hotel
All hotel details
Offers from Sheraton Ontario Airport Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (277)Write a Review
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71
93
58
22
18
Show reviews that mention
All reviewsthe club loungeontario airportin n out burgerleave your carcircle kroom servicebit datedwould stay here againcomplimentary shuttlebusiness travelersroom was clean and comfortablenice poolexercise roompleasant stayearly checkconvenient locationlobby
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71 - 75 of 262 reviews
Reviewed 28 February 2016

This hotel is really quite good. Free parking. Clean. Bright rooms. Relatively newly renovated. All was good except the staff seemed to know very little about celiac disease (gluten free). They do not look after my celiac patient ( my wife ) in the lounge...More

Thank alexandermayk
Response from Heidy R, Guest Relations Manager at Sheraton Ontario Airport HotelResponded 11 April 2017

Your feedback has been shared with the appropriate department heads and we will definitely take all the necessary steps and re-training to ensure that this will not happen again in the future. We take pride in our hotel, and do our best to prevent problems...More

Reviewed 27 February 2016 via mobile

Stayed one while on business. Room was decent. Bed comfy, size of room good. Internet was fast and easy to access. Breakfast not included but good portion and made to order. Only complaint was the desk clerk not knowing suggestions for dinner, "he wasn't from...More

Thank roger3116
Response from Heidy R, Guest Relations Manager at Sheraton Ontario Airport HotelResponded 11 April 2017

Thank you for taking the time to write this review. Your effort to share your recent experience is genuinely appreciated. We hope that you visit us the next time you are in the area. We look forward to seeing you soon!

Reviewed 16 February 2016 via mobile

This hotel is not convenient, unless you are flying out of Ontario Airport. Rooms are decent, but wow. Service is ok. I stayed at Sheraton all the time. This is one of low ranking ones. I will probably not stay here again. Not impressed at...More

Thank Dylan Z
Response from Heidy R, Guest Relations Manager at Sheraton Ontario Airport HotelResponded 11 April 2017

We take pride in our hotel, and do our best to prevent problems from recurring. I want you to know that all the comments and feedback we receive are taken seriously. Your effort to share your recent experience is genuinely appreciated. Thank you for choosing...More

Reviewed 2 February 2016

Stayed here two nights while in the area on business. Asked for a room with a view of the mountains and request was granted w/o issue. Found the hotel to be a bit dated and in need a some renovation. The neighborhood isn't exactly the...More

Thank icuski2
Response from Heidy R, Guest Relations Manager at Sheraton Ontario Airport HotelResponded 11 April 2017

Thank you for taking the time to write this review. I want you to know that all the comments and feedback we receive are taken seriously. Your effort to share your recent experience is genuinely appreciated. We hope that you visit us the next time...More

Reviewed 21 January 2016

The plusses- very convenient; close to the airport with complimentary shuttle service Very nice and helpful staff, clean The negatives- badly needs an update; but it WAS under construction/renovation while I was there. TO what extent I'm not sure. Outdated temperture/heating/air conditioning unit. Movies did...More

Thank shalisa22
Response from Heidy R, Guest Relations Manager at Sheraton Ontario Airport HotelResponded 11 April 2017

I want you to know that all the comments and feedback we receive are taken seriously. Your effort to share your recent experience is genuinely appreciated. Thank you for choosing Sheraton Ontario Airport Hotel.

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Free High Speed Internet ( WiFi )
Hotel Amenities
Room Service
Free Parking
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Concierge
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Hot Tub
Heated pool
Details
Price range
US$142 - US$238 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$142 - US$238 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (49)
Room & Suite (36)
Dining (1)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
AlyssaMT
20 December 2016|
AnswerShow all 4 answers
Response from Chase T | Property representative |
Hello, our guest rooms are equipped with a bathtub. Please let us know if you have any other questions as we will be happy to help.
0
Votes
Jin29
16 September 2016|
AnswerShow all 4 answers
Response from Chase T | Property representative |
Renovations are almost complete.
0
Votes
Christina G
12 April 2015|
AnswerShow all 2 answers
Response from he b | Reviewed this property |
About 22 miles...if you need a cab..take Uber. Way cheaper and faster too.
1
Vote
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12
Room Tips
"DO NOT get a room on the back side of the hotel on the 2nd floor unless you want to listen to the delivery..."
Read review
"The executive level has more conveniences and a better location"
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"Best view is on the north side facing the mountains"
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"Best rooms are facing the pool"
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