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Sheraton Ontario Airport Hotel

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Sheraton Ontario Airport Hotel
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253 Reviews from our TripAdvisor Community

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Showing 239: English reviews
Reviewed 21 August 2015

I booked this hotel for the 2015 July bar exam and was scared about this property due to the reviews by the grumpy travelers. When I arrived, there was a slight quagmire with my room but the staff fixed it ASAP. While I waited for the room (a corner suite btw) I got to know the front desk staff and...

Thank Clarence D
Maryville, Tennessee
Reviewed 17 August 2015

Nothing but good things to say about this property. Very clean, staff was very kind and helpful. Not much within walking distance, but if you have a vehicle, you're pretty close to pretty much anything you can think of. I'd stay here any time I'm in the area.

1Thank D28martin05
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear guest - Thank you for sharing your feedback! We appreciate the time you've taken to write your positive review. It's very nice to learn that our staff was kind and helpful. We strive to provide excellent customer service and are happy that you experienced it. The location of the hotel is very convenient and one nice service that we...

Reviewed 16 August 2015 via mobile

Room was clean and comfortable. No complaints but it was nothing special. Limited restaurant option (one) with limited hours. Plus, the bar closed on the early side each night. Pool area was also ok but nothing special. As another reviewer said, perfectly fine for business travelers in town or people catching an early flight out of ONT. very convenient to...

Thank Stanton B
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Guest - Thank you very much for your candid feedback on your recent stay. The time you've taken to write your review is appreciated. We have recently made some changes to the hours of operation for our Orchid Grill restaurant and bar and do apologize for the inconvenience. Our guests comfortability is definitely important to us and we are...

Baltimore, Maryland
Reviewed 10 August 2015

If you need a place to crash before an early morning flight out of ONT, this is the place to stay. Beyond that, I can't imagine why you would want to stay here. I've stayed here on multiple occasions because I have had to travel to the area for work on a frequent basis, so I like to stay here...

1Thank John B
San Francisco, California
Reviewed 27 July 2015

This Sheraton is very OK. Rooms may look a bit old, but it was a good size room with good bed and great free wifi. Parking is free and lounge serves very decent breakfast and dinner. Better lounge than your average Sheraton. I'll definitely come back if I need to be in the area.

Reviewed 25 July 2015 via mobile

I have stayed at this property about 100 times over the last 7 years and found it a great hotel until my last and final stay. Let's start with the drunken man and woman fist fighting in front of the hotel, where was the security? Then I found BLOOD on my sheet which, was there from the last guest; that's...

1Thank michael n
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Guest - Please accept our sincere apology on behalf of our hotel. We are very sorry to learn that your experience at our property was less than adequate. We regret that you encountered these issues and can assure you that these have been addressed accordingly by senior management in an effort to prevent future issues form happening. We apprecaite...

Reviewed 5 July 2015

We stayed in this hotel on our way to Vegas. Our arrival was in the evening and a large group of tourists (over 20 rooms) just checked in ahead of us. There was also a wedding reception in the ballroom with very loud music and dance. We were given the room directly on top of the kitchen on the ballroom...

1Thank SkyTeamer
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Good Afternoon Dear Guest - Thank you for completing your review and sharing your experience with us. We would like to extend an apology for the trouble you encountered at the beginning of your stay. We are pleased to learn that our friendly staff accommodated you to stay on the club floor after taking in consideration the particulars you shared....

Reviewed 29 June 2015

The hotel has some issues that were not major but annoying nonetheless. The service is good, staff is nice and no complaints there. The rooms have some issues. I can't stand those wall AC units in a full service hotel. They are loud. In addition, there was a humming going on in the room. I could never tell if it...

Thank PeterFNYNC
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Guest - Thank you fo sharing your guest experience! Your feedback is much appreciated. We would like to extend an apology for the issues you encountered during your stay. A good night sleep is definitely important and can appreciate your concern with the AC noise. We are pleased to inform you that our property is in the process of...

Laguna Beach, California
Reviewed 19 June 2015

Nice hotel, clean grounds and sufficient parking. The rooms are clean, the water pressure in the showers is AMAZING and the beds are up to the SPG standards. The only downside to this property is the heavy industrial cleaner smell when you walk towards the elevator and in the elevators. That smell can be a little overwhelming and can take...

Thank bum434
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Valued Guest - Thank you for taking the time to write a review on your experience during your stay at our property. We would like to acknowledge your concern with the unpleasant chemical smell you encountered and of course Thank You for letting us know so that we may look closely into the matter and address it accordingly. This...

Reviewed 17 June 2015

If you're considering a trip to to the Los Angeles area with family, this Hotel is worth considering. Upon booking we were offered the" Club room package" with gave us total privacy acess to our floor and the Club room 24 hours a day.In the club room you can grab a soda,juice or water bottles without needing to go to...

2Thank Darrence D
Alfonso T, General Manager at Sheraton Ontario Airport Hotel, responded to this review

Dear Guest - Thank you for choosing to book with us while your visit in the Los Angeles area. We are delighted that your experience was an excellent one. Our goal is for our guests to feel welcomed and comfortable when away from home. Taking extra steps such as offering your family the club level access is extremely important to...

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  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Located in the heart of the Inland Empire, we are within walking distance of popular shopping and tourist attractions and just minutes away from the Ontario International Airport. ... more   less 

Additional Information about Sheraton Ontario Airport Hotel

Address: 429 N. Vineyard Ave., Ontario, CA 91764
Region: United States > California > Ontario
Price Range: $166 - $318 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Ontario Airport Hotel 3.5*
Number of rooms: 164
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Also Known As:
Sheraton Ontario
Ontario Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Ontario Airport Hotel staff and other travellers.
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Sacramento, California
Lawndale, California
Zurich, Switzerland

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Questions? Get answers from Sheraton Ontario Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are great.”
 of 5 bubbles LillyLilly2011, 1 Feb 2017 | Read review
“The back of the hotel allows you to see all the hotel trash!”
 of 5 bubbles 198kevinc, 4 Jan 2017 | Read review
“Ask for mountain view side - higher floor away from elevator.”
 of 5 bubbles BenjaminMS, 31 Dec 2016 | Read review
“Can't imagine there are "good" rooms available. Take what you get.”
 of 5 bubbles JWHammer, 1 Oct 2016 | Read review
“Easy to and from the Ontario International Airport.”
 of 5 bubbles R7899ZRchriss, 14 Sep 2016 | Read review
5 of 5