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BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

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505 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites
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Showing 491: English reviews
Anchorage, United States
Reviewed 10 May 2016

Excellent. Service was first class. Oscar and Luis were very professional and helpful. I asked for an extra blanket and I got it delivered to my door. Less than few minutes to Ontario Mills Mall and easy access. Very convenient location to all shops and restaurants. Plenty parking. Did not partake on the free breakfast and social hour.

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Helpful?
Thank Mary L
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you so much for your review. We are delighted you enjoyed your stay in Ontario. Your compliment on our staffs is much appreciated. We hope you will spend more time with us next time and enjoy all the amenities we have to offer! Daniel Schmidt-Hughes, CHA

Reviewed 2 May 2016 via mobile

Great place to stay. Clean beds and shower. Wonderful staff, all were very helpful. Very nice pool to swim in. Great food service. The food tasted really ggod.Highly recommend this place if your looking for great service and price.

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Helpful?
1Thank Jonathan C
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

On behalf of the entire staff, Thank you so much for staying with us for your family reunion in Ontario. I will share your nice comment about the food with our Chef. We look forward to seeing you again soon Daniel Schmidt-Hughes, CHA

Santa Barbara, California
Reviewed 2 May 2016

I had previously stayed at the hotel about a year and a half ago and I have notice that many of the rooms as well as other parts of the hotel have been remodeled. You can tell that there have been improvements. My favorite part of the hotel is the breakfast :)

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Helpful?
2Thank maritzatorr91
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you for your wonderful comments. I am glad you enjoyed our location as well as all of the amenities. We take great pride in providing excellent service as well as a clean comfortable room to every guest. We look forward to welcoming you back the next time you are in the area. Daniel Schmidt-Hughes, CHA

Reviewed 21 April 2016 via mobile

At first, I was very skeptical due to some of the reviews. Staff explained that they had just finished renovations and were going through some changes. I was very surprised by the quality of the rooms and the attentiveness of the staff. I would definitely recommend

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1Thank David C
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you so much for your review. We are delighted you enjoyed your stay in Ontario. Your compliment on our staffs is much appreciated. We hope you will spend more time with us next time and enjoy all the amenities we have to offer! Daniel Schmidt-Hughes, CHA

THOUSAND OAKS CA, United States
Reviewed 21 April 2016

Reserved room with jet tub which turned out not in working order. Nothing could be done that night. (booked up) Front desk manager addressed the situation generously the following day, making future stays there most likely.

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Helpful?
Thank Dale R
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you for taking a minute out of your busy schedule to provide us with your feedback on your stay at hotel. We greatly appreciate you feedback because it is with your feedback that we can improve on those areas where improvement is needed. We are taking your comment into great consideration and we just ask for your patience while...

Reviewed 21 April 2016

I saw the sign from the interstate while traveling but thought it was the Best Western I know and had stayed at on numerous occasions but this was the best. My family says I am the pickiest of the pickiest when it comes to staying away from home. I now know that PLUS is better!

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Helpful?
Thank 268annah
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Firstly, I want to thank you for taking the time to submit a review through TripAdvisor.com. We take the experience of our guests in the highest regard and we focus on personal attention to make sure your stay is flawless. I am happy to see you had an overall enjoyable experience with us and value our location. We pride ourselves...

phoenix, United States
Reviewed 19 April 2016

Service was good and hotel staff very courteous. Breakfast was also good. Location was convenient and hotel presented itself as clean and fresh. Would recommend for an overnight stay when passing through the Inland Empire region of Southern California.

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Helpful?
Thank Kenneth G
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

On behalf of the entire staff, thank you so much for staying with us while you were visiting Ontario. We look forward to seeing you again soon Daniel Schmidt-Hughes, CHA

Reviewed 15 April 2016

The place is clean but we were given a room that was under repairs. They sent the maintenance right away but the repairs was taking too long so we asked for another room. They gave us another room that was much cleaner than the first one, so we were satisfied with that, except that my husband needed a smoking room...

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Helpful?
Thank Erika V
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Firstly, I want to thank you for taking the time to submit a review through TripAdvisor.com. We take the experience of our guests in the highest regard and we focus on personal attention to make sure your stay is flawless. I am happy to see you had an overall enjoyable experience with us and value our location. We pride ourselves...

Hayden, United States
Reviewed 12 April 2016

See problems in survey, smoke detectors, bathroom, trash, drawers & cupboards, furnishings, bath room supplies, dirt - Have stayed here at least 5 times, this time for husband/father memorial - worst room even tho they said it was an upgrade! We will not stay here again - complained but girl said no closets in any room?? Man said call manager...

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Helpful?
Thank Kathleen V
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

I am sorry that your experience at our hotel left some negative impressions. I appreciate your comments and can assure you that your experience is an exception. We strive to deliver Exceptional Guest Service and I can assure you that your concerns will be corrected. I will use your comments and experience as a training tool with all of our...

Saratoga Springs, United States
Reviewed 12 April 2016

The internet was slow and I couldn't stay connected to it. The rooms needed a good deep clean. The only positive is the bed was relatively comfortable and the location was 5 minutes from the office I was working at.

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Helpful?
Thank Derek D
POSADADHS, Manager at BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites, responded to this review

Thank you for taking a minute out of your busy schedule to provide us with your feedback on your stay at hotel. We greatly appreciate you feedback because it is with your feedback that we can improve on those areas where improvement is needed. We are taking your comment into great consideration and we just ask for your patience while...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Best Western InnSuites Hotel & Suites Airport/Southern California nestled in the suburbs of dynamic Los Angeles, features newly refurbished Studio InnSuites and two-room Executive/Family Suites plus romantic Presidential Jacuzzi Suites. Whether you are a frequent guest or this is your first visit to InnSuites Hotel & Suites, it is InnSuites' commitment to provide the exceptional value, service, and “Home Suite Home” facilities you expect when you travel. We invite you to enjoy a complimentary hot California breakfast buffet featuring healthy fruit, cereal, scrambled eggs, tasty sausage, potatoes, biscuits, gravy and homemade Belgian waffles, plus free Hi-Speed internet along with a free afternoon social hour to relax and meet new friends. ... more   less 

Additional Information about BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites

Address: 3400 Shelby St, Ontario, CA 91764-4873
Region: United States > California > Ontario
Price Range: $124 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites 3*
Number of rooms: 150
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Also Known As:
Best Western Plus Innsuites Airpark Ontario Hotel Ontario
Best Western Plus Innsuites Airpark Ontario Hotel And Suites
Best Western Ontario
Ontario Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS InnSuites Ontario Airport E Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the 2nd floor. First room floors overlooked a grassy area.”
 of 5 bubbles tuna18, 17 Nov 2016 | Read review
“Ask for a room away from the interstate.”
 of 5 bubbles stillwaterqh, 7 Nov 2016 | Read review
“Our room was by the pool .”
 of 5 bubbles , 26 Oct 2016 | Read review
“Con - You must lug your luggage up 6-8 steps to get to the 4th Floor rooms inside the building.”
 of 5 bubbles Calitraveler50, 30 May 2016 | Read review
“Back of hotel fronts a freeway on ramp (but still quiet inside) choose front rooms or interior back rooms”
 of 5 bubbles jimcJ5778JY, 18 May 2016 | Read review
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