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Hyatt Place Ontario / Rancho Cucamonga

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Hyatt Place Ontario \/ Rancho Cucamonga
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446 Reviews from our TripAdvisor Community

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Showing 419: English reviews
Camarillo, California
Reviewed 17 January 2016

This is the 2nd time I stayed here, the first was a few years ago. Upon check-in, I was greeted by a friendly employee and I did not encounter any issues with the employees. I don't recall any issues the 1st go around, but this time, I realized how LOUD the hotel is. Unfortunately, we were on the 5th floor...

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Helpful?
Thank CheekyMonkey12
Randy M, General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Thank you for submitting a review regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make to appropriate adjustments to help improve every guest experience in the future. Thank you again for your feedback. Best regards, Randy Miranda General Manager Hyatt Place - Ontario /...

San Diego, California
Reviewed 13 January 2016 via mobile

Nice hotel and great location, right across from Ontario Mills Mall. Tons of shopping and restaurants! Only downside no restaurant in hotel but right across from tons of eating places. Free parking and free internet.

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Thank Melle08
Randy M, General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Thank you for submitting a review regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your feedback and will share it with the entire team. If there is anything we could have done...

Santa Ana, California
Reviewed 14 December 2015

We wanted to do Christmas shopping without worrying about the drive, so we drove early to the Mills Outlets and found easy parking. After our legs were about to fall off from all the walking we did the short drive to check into the Hyatt Place. The folks checking us in were extremely nice, and the room we got on...

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Thank Fatbird1
Beaumont, California
Reviewed 13 December 2015

Small hotel located at the southeast corner of the Ontario Mills Mall property. Broad selection of restaurants and entertainment fewer than 5 minutes away. Breakfast included; seating space is limited. Suites are small, bed is comfortable. Friendly staff. Reasonably priced Quick-Grab snack/dessert case by reception. Free parking.

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Thank hopsthepond
Washington DC, District of Columbia
Reviewed 10 December 2015

Great location... great staff. Rooms are always clean... Parking can be a slight challenge. There is plenty due to the shared Mills parking. My only one complaint, the elevator is SO slow... I'll be back

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Thank DCWh0dat
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Dear DCWh0dat, Thank you for your recent stay here at Hyatt Place Ontario/Rancho Cucamonga, CA. We truly appreciate you as a hotel guest of ours and are delighted to hear that you will be returning to our property in the future. I will make certain to share your kind words concerning our staff with my team as I am sure...

Dallas, Texas
Reviewed 9 November 2015

I arrived at the Hyatt Place at 10am and was able to get into my room early. That was much appreciated for this weary business traveler. The rooms are spacious & internet speed was good to accommodate working from the room. The breakfast options were OK, but not as fresh as I'd expect. The staff was very helpful and even...

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Thank Broadway_Baby01
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Greetings from Ontario Broadway_Baby01, Thank you for your honesty while providing us with your feedback concerning your recent stay at Hyatt Place Ontario/Rancho Cucamonga, CA. I am pleased to have read that you enjoyed your stay with us. On behalf of the entire team here, it is our hope that you will choose Hyatt Place Ontario during your future travels...

Bakersfield, California
Reviewed 29 October 2015

Located across the street from Rain Forest Café. In a perfect location for shopping and eating. The rooms are set-up beautifully. We stayed in a 1 queen bed suite and it fit 2 adults and 3 small children comfortably. The couch pulls out to a queen bed and is in a separate "room" from the bed. There is plenty of...

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Thank Bernadette C
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

We appreciate your kind words regarding your recent visit to Hyatt Place Ontario/Rancho Cucamonga, CA, Bernadette C. It is always a joy to see child travelers face's light up as they explore all that the hotel has to offer during their vacation. Traveling as a child is such an excitement! We are certainly glad to hear they enjoyed the complimentary...

Dublin, Ireland
Reviewed 24 October 2015

Was so happy from the beginning. The outside is nice, right beside outlet shops and airport. Was only stop off for us but was the best hotel I had stayed in my whole trip and I had stayed in '4 diamond' standard. Reception staff were so lovely, made the check in experience really personal and friendly and k walled away...

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Thank Sheena x
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Excellent review Sheena x, It was our pleasure to provide both our product and services to you while you were a guest of ours. It is great to see that you were able to experience most of our amenities while here with us; including our heated outdoor swimming pool. We thank you for the 5 out of 5 review here...

Rancho Cucamonga, California
Reviewed 7 October 2015

The rooms facing the highway are extremely loud and not good if you are a light sleeper. The AC unit is quite loud as well so overall I did not get a good night of sleep. If you stay at this location, make sure to request a room away from the highway.

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Thank Pathfinder889
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Thank you for your review Pathfinder889, Although, we sometimes receive feedback similar to yours regarding freeway noise heard in some of the guest rooms, I think it is safe to say that this type of feedback is from the traveler whom is a light sleeper, as you have mentioned. Our staff here at Hyatt Place Ontario/Rancho Cucamonga, CA has done...

Las Vegas, Nevada
Reviewed 1 October 2015

This hotel is different, I really like the way the room is setup much different from a normal room. When I first walk in I was looking for the check in desk no one was around and walk right past the desk it is small. The location is great next to mall but hotel is very crowded on the weekend....

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Thank LVHockeyFan
Stephanie L, Assistant General Manager at Hyatt Place Ontario / Rancho Cucamonga, responded to this review

Hello LVHockeyFan, Thank you for your recent stay with us here at Hyatt Place Ontario/Rancho Cucamonga, CA. We appreciate your business as well as your taking the time away from your busy day to provide us with your honest feedback. I apologize for the difference in the behavior of our guests from weekday to weekend. Typically, our weekend travelers tend...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Hyatt Place Ontario / Rancho Cucamonga

Address: 4760 Mills Cir, Ontario, CA 91764-5223
Region: United States > California > Ontario
Price Range: $173 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Ontario / Rancho Cucamonga 3*
Number of rooms: 127
Reservation Options:
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Also Known As:
Hyatt Place Ontario / Rancho Cucamonga Hotel Ontario
Hyatt Ontario Mills
Ontario Hyatt
Hotel Style:
#7 Family Hotel in Ontario
#8 Business Hotel in Ontario
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Place Ontario / Rancho Cucamonga staff and other travellers.
1 question
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Saint Paul, Minnesota
3 months ago

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Questions? Get answers from Hyatt Place Ontario / Rancho Cucamonga staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Mountain views are the best...”
ljr2612, 12 Mar 2017 | Read review
“North side quieter than south side.”
acepdx, 20 Feb 2017 | Read review
“great customer service”
Y7335HUrobertg, 9 Sep 2016 | Read review
“Currently on 6th Floor.”
Catraveler52416, 24 May 2016 | Read review
“Would recommend being on a higher floor.”
mjgwest, 21 May 2016 | Read review
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