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I only chose this place because my daughter and her family chose it. Our TV didn’t work, the beds were old and uncomfortable, on walk cloths in the bathroom, and the air conditioner was noisy. This place is really dirty with cigarette buts on the...More
Thank Steve I
Response from 00esa, Manager at Extended Stay America - Orange County - Katella Ave.Responded yesterday
Steve, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the...More
Very poor management. Hookers and homeless wander free in hotel all night with no security and also break into cars. Drug addict needles on floors where children walk. Rats in rooms. I took pictures also. Discussing filthy and substandard management.
1 Thank Larry P
Response from 00esa, Manager at Extended Stay America - Orange County - Katella Ave.Responded June 2, 2018
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.
We booked a room with a king-sized bed. We found ourselves with a full-sized bed. When we complained at the front desk we were told the hotel was booked and there was nothing they could do. After complaining through Hotels.com, we got a 15% discount,...More
Response from 00esa, Manager at Extended Stay America - Orange County - Katella Ave.Responded May 28, 2018
Thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect...More
Spend a couple of nights here and I must say the staff here are so nice. They really know how to go out of their way to make your stay comfortable. Most definitely going to come back for future events.More
Thank Lorena D
Response from 00esa, Manager at Extended Stay America - Orange County - Katella Ave.Responded May 21, 2018
Lorena, thank you for choosing Extended Stay America and for the wonderful feedback. We are glad to know you and your friends loved all aspect of our hotel and that our friendly staff made your stay a memorable one. Your compliments will be shared with...More
I travel a lot and I usually stay in hotels like this but I usually don’t get the treatment I got here. The manager was so nice and helpful on whats in the area and just over all. Being the person I am,I’m always running...More
Thank Miguel T
Response from 00esa, Manager at Extended Stay America - Orange County - Katella Ave.Responded May 16, 2018
Miguel, thank you very much for the review of your experience. We are thrilled to know you liked our offerings and that our excellent service made your time a memorable one. On behalf everyone at Extended Stay America, we appreciate you for recognizing our efforts...More