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At first it was good but then they switched managers and it went downhill really fast from that. This property went against every rule that they should follow and didn't. They allowed unregistered people in to the room when we were gone. This should not...More
2 Thank 434randallc
Response from 00esa, Manager at Extended Stay America - Orange County - Katella Ave.Responded August 23, 2018
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important...More
We came here because of the proximity to the Honda Center. That and friendly front desk staff are the only things good about it. It’s was expensive, dirty and Ian thankful we could check out early and get our money back. The woman in front...More
1 Thank Kristy S
Response from 00esa, Manager at Extended Stay America - Orange County - Katella Ave.Responded July 21, 2018
Kristy, a well-maintained hotel sets up the tone for an excellent stay, but we apologize this wasn’t your experience. Your feedback is of utmost importance so it has been discussed with our housekeeping department immediately to review and action. Thanks for the review as it...More
I only chose this place because my daughter and her family chose it. Our TV didn’t work, the beds were old and uncomfortable, on walk cloths in the bathroom, and the air conditioner was noisy. This place is really dirty with cigarette buts on the...More
1 Thank Steve I
Response from 00esa, Manager at Extended Stay America - Orange County - Katella Ave.Responded July 15, 2018
Steve, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the...More
Very poor management. Hookers and homeless wander free in hotel all night with no security and also break into cars. Drug addict needles on floors where children walk. Rats in rooms. I took pictures also. Discussing filthy and substandard management.
3 Thank Larry P
Response from 00esa, Manager at Extended Stay America - Orange County - Katella Ave.Responded June 2, 2018
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.
We booked a room with a king-sized bed. We found ourselves with a full-sized bed. When we complained at the front desk we were told the hotel was booked and there was nothing they could do. After complaining through Hotels.com, we got a 15% discount,...More
1 Thank tomopper
Response from 00esa, Manager at Extended Stay America - Orange County - Katella Ave.Responded May 28, 2018
Thank you for taking the time to rate your stay. We are sorry we did not live up to your expectations and for letting you down. We hope you will give us another chance to provide you with the excellent service you should always expect...More