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Residence Inn Palm Desert

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Residence Inn Palm Desert
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304 Reviews from our TripAdvisor Community

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Showing 294: English reviews
Rome, New York
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 days ago NEW via mobile

We arrived late check in was good, no issues. The lobby is very nice, nice fireplace, nice tv, lots of seating areas. We used Hotwire.com and received a 59% discount on the efficiency room. Full kitchen, ice in fridge. The bed was comfortable, the location on the room onsite was great, I saw people in the pool , must have... More 

Thank MinnaR1
Management response:

Dear "A Great Bargain" I am sorry to hear about the issue you experienced with our room keys. We have just purchased these two properties and are looking to change the entire system. I do want to thank you again! Regards, Dan More 

Laguna Niguel, California
Level Contributor
268 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 1 week ago

The room was nice and comfortable but the service was not up to Marriott standards. From check-in to phone. Some of the breakfast was good, like the scrambled eggs and they did have some better yogurts but most of the rest was lacking. They don't know the difference between whipped cream and whipped topping.

1 Thank Nothomemuch
Management response:

Dear Nothomemuch, I am so sorry that we dropped the ball when it comes to guest service. We have recently purchased the hotel and have been making leaps and bounds with associate training. Oviously, we need to revisit the front desk. Again thank you for staying with us and I can assure you that positive changes will be made. Regards,... More 

San Francisco, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

I have been staying at this particular Residence Inn multiple times over 3 years, and this location has really declined in the last couple of months. Rates have gone up, perks for members (including upgrades) have gone down, and things at this Palm Desert location appear a little run down despite the price increases. The staff that used to work... More 

2 Thank kpnin
Management response:

Dear Decline in member perks, Thank you so much for your valuable comments. I am truly sorry that as a trip advisor guest you feel that "perks" have gone down. We do make every effort to accommodate our Marriott Rewards Guests first starting with Platinum. In so many cases, we are unable to due so because of occupancy. I hope... More 

Richmond, Canada
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago via mobile

We enjoyed our stay at Residence Inn Palm Desert. We are Marriot Loyalty plan members and have stayed at a variety of Residence Inn properties in the past. We made our reservation online, directly with the hotel. Price was very reasonable. Pool area is lovely with shady areas as well as full sun. Towel service was good. Disappointing to see... More 

1 Thank VancouverLove2travel
Management response:

Dear Great Potential but, Thank you for taking the time to call customer service in regards to your recent stay at the Residence Inn Palm Desert. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for what you dealt... More 

Level Contributor
151 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 3 weeks ago via mobile

If you are in need of a place to stay and prefer Residence Inn's this is the place for you. This particular Residence Inn is quite large. It is made up of individual buildings and has a great dog area. Our particular room had a view of a golf course. We have nothing bad to say but nothing that wowed... More 

Thank rwheeler1977
Management response:

Dear rwheeler1977, I am truly sorry that we did not live up to your standards by the score you gave us. Please feel free to contact me directly if you are able to discuss it in detail.\ Regards, Dan More 

Pleasant Hill, California
Level Contributor
255 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 3 weeks ago via mobile

We were driving through Palm Springs and just hoped to find a hotel to break up the ride - we will definitely plan to stay longer on the return trip. The room was a very nice size with a full kitchen. We had a nice patio off the living area as well. Breakfast was just okay but location and room... More 

Thank Kkoleary
Level Contributor
144 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 325 helpful votes
Reviewed 3 weeks ago

The location and quality of services at this hotel has made it a favorite when we are going into or out of Los Angeles area. Check in is efficient and the layout of the rooms and buildings make the hotel grounds seem more like a campus than the standard double loaded corridors found at similar hotels. Hotel services are excellent... More 

Thank EAA-AV8R
Calgary, Canada
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 13 October 2016

This hotel in Palm Desert had consistently great reviews and so we looked forward to staying there. When we arrived, the front desk clerk upgraded us (without asking) to the 2-bedroom-suite-2 doubles-queen. We also asked for a quiet 2nd floor suite overlooking the gorgeous mountains/golf course and we got that room. It was a fabulous suite - so roomy and... More 

1 Thank MSol98
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 October 2016 via mobile

Really like the layout of this hotel. It appears to be more like condos or apartments rather than a hotel. My room had a nice kitchen, couch, dining room, microwave etc. nice little back porch with table and chairs and a view of the spa and pool area. Very clean and friendly service.

Thank Apofire
fair lawn nj
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 October 2016

The room was a good size. Breakfast was the standard. Pool was fine. We ran into a few problems. After being in the room about an hour we discovered a few problems. The tub and bathroom floor were dirty. This was cleaned the next morning. It was 10 pm by the time we noticed. Also ice maker didn't work and... More 

Thank jmsmdssms
Management response:

Dear JMSMDSSMS, Thank you so much for the important guest service information you gave us. We are the new owner/management for both Palm Desert properties as of October 7, 2016. I can assure you that we are working on all issues and hope to have them all corrected as soon as we can. Please feel free to email me when... More 

152 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (73)
Room/Suite (39)
Dining (4)
Bathroom (3)
Hotel & Grounds (7)
Pool/Beach Area (3)
View from Room (6)
Family/Play Areas (1)
Other (10)

Management photos: Courtesy of the property manager

All Management Photos (79)
Room/Suite (30)
Pool/Beach Area (3)
Dining (3)
Business Centre/Function Rooms (5)
View from Room (3)
Hotel & Grounds (10)
Bathroom (1)
Other (24)
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  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Banquet Room

Additional Information about Residence Inn Palm Desert

Address: 38305 Cook St, Palm Desert, CA 92211-1794
Region: United States > California > California Desert > Palm Desert
Price Range: $164 - $547 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Palm Desert 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Residence Inn Palm Desert Hotel Palm Desert
Palm Desert Residence Inn
Residence Inn Palm Desert California Desert
Hotel Style:
#8 Romantic Hotel in Palm Desert
#10 Family Hotel in Palm Desert
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Palm Desert staff and other travellers.
9 questions
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Questions? Get answers from Residence Inn Palm Desert staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Recommend lower floor for elderly and easier access”
 of 5 bubbles EAA-AV8R, 7 Nov 2016 | Read review
“Ask for 2nd floor suites overlooking the golf course/mountains. The view is lovely and it was quiet.”
 of 5 bubbles MSol98, 13 Oct 2016 | Read review
“check your room before you move your luggage in.”
 of 5 bubbles Stev53, 3 Oct 2016 | Read review
“Being a member of the Marriott Rewards program will help with upgrades.”
 of 5 bubbles travel3work, 29 Aug 2016 | Read review
“Try and get a room with a view out to the golf course! Views are great!!!”
 of 5 bubbles C2970WAdanielv, 23 Jul 2016 | Read review
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