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JW Marriott Desert Springs Resort & Spa

Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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JW Marriott Desert Springs Resort & Spa
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2,130 Reviews from our TripAdvisor Community

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San Juan Capistrano, California
Reviewed 2 days ago NEW

My husband and I booked here for a weekday getaway -- 3 nights. The room was poorly cleaned each day -- the same swivel stick and rubber band from someone's braces were on the floor for the entire stay! We received limited towels for a resort/spa charging over $300 a night - 2 towels, 1 bath mat, one hand towel...

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Helpful?
Thank Leslie J
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Leslie J, We are sorry to learn your visit failed to meet expectations. your concerns have been shared with resort leadership management and we thank you for taking the time to bring thes issues to our attention. We hope we will have the oppotirnity to host you again.

Seattle, Washington
Reviewed 2 days ago NEW

This hotel is enormous with lots of stuff for kids to do. My kids really loved it, with lots of pools, mini-golf, tennis, 2 golf courses and areas to run around. Convenient stay, with a Starbucks on site, shops, restaurants. Rooms are a little worn, but fine. All in all, a good stay, although I prefer smaller hotels that are...

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Helpful?
Thank lanad0
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Hello lanad0, Thank you for sending along your recent stay experience. It is fantastic to learn that your expectations were exceed for your family visit. We look forward to welcome you again in the future.

Summit, NJ
Reviewed 2 days ago NEW

I decided to tag along with my spouse for a conference which was held here over the week so I'll consider this a business review and not consider the cost of the stay to the rating. The resort is very large and has ample things to pass the day. I enjoyed golf and the spa on property which I will...

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Helpful?
Thank Michael L
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Hello Michael L, Thank you for staying with us while your wife attended her conference. We appreciate learning about the areas of the resort your enjoyed, as well as your comments for areas that need improvement. We are in the process of updating our rooms and we hope we will have the oppoturnity to host you again in the future.

Little Rock, Arkansas, United States
Reviewed 3 days ago NEWvia mobile

This Resort offers everything a family or singles--older and younger--can offer. From miniature golf course, two swimming pools, golf course, badminton and bocce courts, great shopping and beautiful views, to a charming staff that is service oriented, there really is something for everyone. Rooms are clean, yet modest in size, and the Room Service Menu is nothing to wake up...

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Helpful?
Thank evb543
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

evb543, Thank you for your review. we are glad that you enjoyed your overall stay. We appreciate your feedback regarding room service menu as all feedback enable us to enhance other guest experience. Thank you for staying with us and look forward to host you again in the near future.

Atlanta, Georgia
Reviewed 3 days ago NEW

The hotel is massive. The outdoor scenery is beautiful with swimming pools facing the mountains. The hotel itself is worn. The rooms are decent sizes with balconies which is a nice amenity but the deck furniture is old and cheap.

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Helpful?
Thank Anita L
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Anita L, Thank you for staying with us while attending your conference. I greatly appreciate constructive inputs as we are always looking to address our guests concerns. We hope we wil have the opportunity to welcome you again whether for business or pleasure.

Miami, Florida
Reviewed 5 days ago NEWvia mobile

The hotel is good but not great but prob all of Palm Springs must be the same. Had the room next to the presidential suite with a great view of the pool, golf course and the mountains. Lots of room at the pool to enjoy the sun. We Tried Rockwood Grill which was ok but definitely make sure to go...

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Helpful?
Thank Andymiami5
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Andymiami5, Thank you for staying with us and thank you for sending along your thoughts on our resort. We hope we will have the opportunity to host you again in the future.

Dublin, Ohio
Reviewed 1 week ago via mobile

My husband and I had a fabulous short stay at the J. W. Marriott hotel and spa in Palm Desert. We've stayed here before! We love it! We had a gorgeous room overlooking the pool and the golf course in the distance. The golf courses here, there are two of them, are amazing. You drive up to the registration and...

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Helpful?
Thank Margaret B
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Margaret B, Thanks for the review. It is always a pleasure to see positive reviews on TripAdvisor; so greatly appreciate it. We are thrilled to learn that once again we exceeded your expectations and look forward to hosing you again soon. thank for sharing!!!

Spotsylvania, Virginia
Reviewed 1 week ago via mobile

Fun course! Not a lot of trouble if you spray a tee shot. The course was in good condition. Greens were a little shaggy and slow. Good practice facilities. all the staff was very friendly. I would play this course again.

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Helpful?
Thank PWVMI
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

PWVMI, Thank you for sending along your feedback regarding the golf course. Your comments will be shared with the Director of Golf.

Woodland, Washington
Reviewed 1 week ago

Beautiful resort! We had a room on the 8th floor with a view of the pools, water fountains & boats, golf course and mountains and it was beautiful! Very nice staff and very nice, comfortable rooms with a couch, small fridge, deck with 2 chairs and table and huge bathroom!! Loved walking around the grounds and sitting by the heaters...

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Helpful?
Thank lois748
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Dear lois748, Thank you for sharing your great experiences with the TripAdvisor community. We are delighted to learn that we exceeded your expectations and look forward toyour next visit.

Melbourne, Australia
Reviewed 1 week ago via mobile

Maybe it's because I don't love the idea of staying in a hotel that resembles more of a mini city compound, but this just wasn't my style. Although the hotel grounds are lovely and large, gardens well looked after, flamingos on site, even pond water dyed blue, this was just like a fake city built in the desert for me....

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Helpful?
Thank NCTravelling
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

NCTravelling, Thank you for your review. We are sorry to learn that we did not meet your expectations. We hope to host your again in the near future.

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Rockwood Grill
Rockwood Grill
Cuisines: American
Fisherman's Landing
Fisherman's Landing
Cuisines: American, Seafood, Soups
Oasis Poolside Bar & Grille
Oasis Poolside Bar & Grille
Cuisines: Bar, American, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Escape to your go-to desert playground. From the moment you approach the palm-lined path leading to JW Marriott Desert Springs Resort & Spa, the excitement begins. Our Palm Desert hotel has it all, including an active lobby complete with gondolas and meandering waterways, six restaurants serving everything from fresh sushi to locally sourced culinary delights, two championship golf courses, and spacious guest rooms. After an exhilarating day of playing and exploring, you may recharge at Spa Desert Springs, or soak up the sun at any of our four pools with gorgeous views of the nearby mountains. Adding to your options are an onsite fitness center, extensive tennis center and volleyball courts, and a nearby jogging path. Our JW Marriott also features 210,000 square feet of dazzling event space for weddings and conferences. Play in style, experience JW Marriott Desert Springs Resort today. ... more   less 

Additional Information about JW Marriott Desert Springs Resort & Spa

Address: 74855 Country Club Dr, Palm Desert, CA 92260
Region: United States > California > California Desert > Palm Desert
Price Range: $313 - $1,023 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Desert Springs Resort & Spa 4.5*
Number of rooms: 884
Reservation Options:
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Also Known As:
Desert Springs Jw Marriott Resort And Spa
Desert Springs Jw Marriott Hotel Palm Desert
Jw Marriott Palm Desert
Marriott Palm Desert
Palm Desert Marriott
JW Marriott Desert Springs Resort & Spa Palm Desert, California Desert
Hotel Style:
#3 Top resorts Hotel in Palm Desert
#4 Business Hotel in Palm Desert
#7 Family Hotel in Palm Desert
#9 Romantic Hotel in Palm Desert
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Desert Springs Resort & Spa staff and other travellers.
44 questions
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Questions? Get answers from JW Marriott Desert Springs Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here!”
lesliej458, 27 Apr 2017 | Read review
“Book away from the lobby area and ask for a view of the pool and mountains.”
913anital, 26 Apr 2017 | Read review
“Inside rooms will have a view!”
lois748, 19 Apr 2017 | Read review
“Most rooms have views of the lake and the pools.”
sallyb70, 13 Apr 2017 | Read review
“Room 8039 for quiet and best view (see photos and videos)”
  • View of mountains, golf course, lake and pools from balcony #8039.
  • Signature View Pool Balcony 1 King 8th Floor. Next to exit door.
nptrvls, 12 Apr 2017 | Read review
5 of 5
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*Disclaimer
Prices are for 1 room, 2 adults
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