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JW Marriott Desert Springs Resort & Spa

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1,984 Reviews from our TripAdvisor Community

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Showing 1,929: English reviews
Benbrook, Texas, United States
Reviewed 4 weeks ago

Attended a conference here. Beautiful property with friendly staff. Pools are lovely. Several shops and restaurants on property. The resort is very large though, so lots of walking to get from room to lobby or meeting rooms. Rooms are nice--separate tub and shower in bath. Beds were VERY firm. Golf course on property looked very nice but I'm not a...

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Helpful?
Thank Crramsey
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Crramsey, Thank you for your review. it is always a pleasure to see positive feedbacks. Very much appreciate! We are happy to hear your enjoyed your stay while attending your conference and whether for business or pleasure to look forward to host you again in the near future.

Concord, California
Reviewed 4 weeks ago via mobile

Spent 4 days here for a conference. The resort is beautiful. There are tropical birds around the atrium and the views of the surrounding mountains at sunset are lovely. The pools are nice. The room was clean and the decor was current. The service is excellent. I had a billing error that was immediately corrected. Try the sushi bar in...

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Helpful?
Thank StephM724
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

StephM724, We are delighted to hear you enjoyed your stay with us while attending your conference. We appreciate your feedback and look forward to welcome you again whether for business or pleasure.

West Palm Beach, Florida
Reviewed 4 weeks ago

I came here for a work conference last week. The hotel and staff did really well at accommodating our very large group. The staff were on top of it! I was very impressed with their ability to keep up with our demands. The bars were fully stocked with enough people to keep drinks in our hands. I felt like we...

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Helpful?
Thank brockherron
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

brockherron, Thank you for this glowing review, we are so pleased to learn that you enjoyed your stay with us while attending you conference and we hope whether for business or pleasure we will have the opportunity to host you again.

Bristol, United Kingdom
Reviewed 4 weeks ago

Overall the resort is very impressive and an interesting place with lots of attractions, but it is HUGE and takes a while to get your bearings! The staff were extremely helpful and friendly though. Food from room service was great quality and quickly arrived, but as per usual in the USA (which not everyone from outside the USA is prepared...

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Helpful?
Thank Helen W
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Helen W, We appreciate your feedback and we are delighted to hear you enjoyed your stay while attending your conference. whether for business or pleasure we look forward to welcome you again.

Green Bay, WI
Reviewed 4 weeks ago via mobile

I attended a work conference here. The hotel is grand. The lobby is beautiful. The pools and outdoor lagoons are great. The whole resort is a world away from just another hotel. It was truly a resort. I had a nice room over looking the pool, lagoons and golf course with a sizable balcony. My room was standard but nice....

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Helpful?
Thank klvaile
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

klvaile, Thank you for sending along your review on recent stay with us. We are happy to learn you were able to enjoy the resort amenities while attending your conference. We look forward to welcome you again whether for business or pleasure.

Prairie Village, Kansas
Reviewed 4 weeks ago via mobile

The good. The JW Marriott in Palm Desert, CA is beautiful. Great pool, great landscaping, great lobby, and what looks like great golf (I didn't try). The conference areas are good and the staff are friendly and helpful. The not so good... this is a big hotel (900 rooms?) so the distance from your room to the lobby, restaurants, etc...

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Helpful?
Thank zhardy4
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

zhardy4, Thank you for sharing your thoughts following your recent stay with us. We appreciate learning about the areas of the resort your enjoyed, as well as your constructive inputs. Thank you for staying with us while attending your conference and we hope whether for business or pleasure we will have the opportunity to welcome you whenever your travels bring...

Suffolk
Reviewed 4 weeks ago

We stayed here for Desert Trip 2016 and can't wait to come back. As you drive into the property you are surrounded by lush grass, beautiful golf courses and pretty Pink Flamingos. Every member of staff greets you warmly and you immediately feel welcome. This place is huge. The reception area alone is big enough to hold a Starbucks, A...

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Helpful?
Thank WineTravelandSong
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

JNRSuffolk, Thank you for a five-star Trip Advisor feedback. It is terrific to learn expectations were exceeded throughout your visit. We look forward to host you again for another top-notch Desert getaway..

Reviewed 5 weeks ago

Overall, rooms were nice. Agreed with the update stuff others have outlined but these were excellent rooms overall. CLEAN! very clean. Staff were so accommodating as well. I was part of a large conference group and our room was situated over a night club that clearly is not sound proof. We only discovered this as the room was shaking from...

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Helpful?
Thank Robert F
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Robert F We appreciate your feedback and was very please to learn that we made a resolution to the challenge you experienced. Thank you again for staying with us and we look for your to welcome you back in the near future.

Amsterdam, The Netherlands
Reviewed 5 weeks ago

A very big hotel in the middle of the desert, with a golf course surrounding the hotel. Full of palm trees, overlooking the mountains. Stunning views. From the inside I am less impressed, very standard like the Marriotts are, big open bar, rooms are having the usual standard, which is nothing special and somewhat outdated. They have various restaurants, but...

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Helpful?
Thank Tve2012
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Tve2012 Thank you for staying with us while attending your conference. We appreciate learning of the areas your enjoyed as well as you comments on the areas that need improvement. Thank you for your feedback and we hope we will have the opportunity to welcome you agin whenever your travels bring you back to Palm desert.

Toronto, Canada
Reviewed 2 November 2016

I went for a business trip and the outdoor pools and landscaping is beautiful. The rooms however, were not up to standard. I've stayed in nicer roadside motels! Almost everybody in our 300+ conference was surprised at the low quality of the rooms.To get to my room from the check in desk I had to go up an elevator, walk...

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1Thank Ingrid M
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Ingrid M, Thank you for staying with us while attending your conference. We apologize if your stay did not meet your expectations as we certainly strive to deliver the best to all our guests. Thank you for your feedback.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Rockwood Grill
Rockwood Grill
Cuisines: American
Fisherman's Landing
Fisherman's Landing
Cuisines: American, Seafood, Soups, Bar, Pub
No photo provided
Oasis Poolside Bar & Grille
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Escape to your go-to desert playground. From the moment you approach the palm-lined path leading to JW Marriott Desert Springs Resort & Spa, the excitement begins. Our Palm Desert hotel has it all, including an active lobby complete with gondolas and meandering waterways, six restaurants serving everything from fresh sushi to locally sourced culinary delights, two championship golf courses, and spacious guest rooms. After an exhilarating day of playing and exploring, you may recharge at Spa Desert Springs, or soak up the sun at any of our four pools with gorgeous views of the nearby mountains. Adding to your options are an onsite fitness center, extensive tennis center and volleyball courts, and a nearby jogging path. Our JW Marriott also features 210,000 square feet of dazzling event space for weddings and conferences. Play in style, experience JW Marriott Desert Springs Resort today. ... more   less 

Additional Information about JW Marriott Desert Springs Resort & Spa

Address: 74855 Country Club Dr, Palm Desert, CA 92260-1961
Region: United States > California > California Desert > Palm Desert
Price Range: $304 - $698 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Desert Springs Resort & Spa 4.5*
Number of rooms: 884
Reservation Options:
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Also Known As:
Desert Springs Jw Marriott Resort And Spa
Desert Springs Jw Marriott Hotel Palm Desert
Jw Marriott Palm Desert
Marriott Palm Desert
Palm Desert Marriott
JW Marriott Desert Springs Resort & Spa Palm Desert, California Desert
Hotel Style:
#2 Top resorts Hotel in Palm Desert
#4 Business Hotel in Palm Desert
#7 Family Hotel in Palm Desert
#9 Romantic Hotel in Palm Desert
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Desert Springs Resort & Spa staff and other travellers.
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Questions? Get answers from JW Marriott Desert Springs Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room overlooking the pools, balcony to sit and watch the sunset”
 of 5 bubbles Tourist894, 17 Nov 2016 | Read review
“Ask for a room that's not part of the main hotel (in the atrium area), self-park”
 of 5 bubbles PhillykeithTravelGuy, 16 Nov 2016 | Read review
“I dont think there is a bad room to stay here.”
 of 5 bubbles 186barbc, 14 Nov 2016 | Read review
“Spa was great. Did not see the rooms”
 of 5 bubbles skinurse, 13 Nov 2016 | Read review
“rooms above and around the lobby can be noisy if there is a lot of activity at the bar.”
 of 5 bubbles brockherron, 10 Nov 2016 | Read review
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