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JW Marriott Desert Springs Resort & Spa

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JW Marriott Desert Springs Resort & Spa
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2,040 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Desert Springs Resort & Spa
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Showing 1,985: English reviews
Palos Verdes Estates, California
Reviewed 9 May 2014

Recently, we stayed at this hotel to attend a conference. We had stayed before a few years back but I really didn't have a clear memory of the visit so it was like the first time. I loved the energy. We were greeted happily, directed promptly, there was water and some sort of self-serve tea in the lobby (I wouldn't...

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Helpful?
Thank RebeccaForster
Richmond, Virginia
Reviewed 8 May 2014

My husband and I stayed here for three nights. We were with a large group, so the line was very long for check in! The sample teas served by Star Buck was tasty and very nice! The room we had was average, a sitting area outside the room made it nice! Fresh desert air! Our room was clean but not...

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1Thank T D
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

Thank you for sharing your feedback on our resort. I'm very happy to hear that you enjoyed many of the hotel's amenities, and I appreciate you sharding your thoughts on where we can improve. Thank you for staying with us and I hope to welcome you back to the JW Marriott Desert Springs Resort & Spa in the very near...

Phoenix, Arizona, United States
Reviewed 6 May 2014 via mobile

One of the best hotels I've stayed at! Outstanding customer service from the front desk to the staff in the restaurants. Clean and comfortable room. The food in the restaurants is very good as well. I especially appreciated how quiet the room was. In-room fridge was nice as well. My only complaint would be that I found the meeting rooms...

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1Thank Larry W
Melbourne, Australia
Reviewed 5 May 2014

My husband and I booked the Coachella package to stay at this hotel for our honeymoon. We also booked an additional night totalling a 4 night stay. Upon arriving to the states I emailed the hotel directly, also on arrival stated it was our honeymoon and to be put in nice room. This was not the case.. We were faced...

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3Thank Angela W
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

We appreciate you taking the time to share the details of your stay. Any constructive feedback we receive is extremely inportment to us as we're constantly looking for ways to better serve our guest. We will certainly review your request for room location and your housekeeping concerns with our team as we're always working to ensure that the needs of...

Los Angeles, California
Reviewed 5 May 2014

I really wanted to like this place when we stayed here for the Stagecoach Music Festival. It is beautiful and looks peaceful and seemed to have nice grounds. Our stay was far from peaceful, we checked in early on Friday, they were nice enough to allow early check-in and we quickly headed down to the pool for a swim before...

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2Thank Meredith J
esther f, Guest Relations Manager at JW Marriott Desert Springs Resort & Spa, responded to this review

I appreciate you taking the time to share your feedback with us. Customer input is always welcome and a vital part of our ability to better serve our guest. I have made our management team aware of your concerns. Please accept my sincere apology as I know we are much better than what you encountered. I greatly appreciate your feedback...

Adelaide, Australia
Reviewed 5 May 2014

We stayed at the Marriott for 3 nights to attend Coachella Music festival. Our stay was faultless with the rooms and facilities being beyond our expectations and belief. The rooms had everything you could imagine including a beautiful deck with views to the pool, golf course and mountains. On the Saturday the Marriott put on a fantastic pool party and...

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Thank Alexyb
Surrey, Canada
Reviewed 5 May 2014 via mobile

My now wife and I are so blown away by our incredible wedding at the JW Marriott. Our expectations were exceeded through out the event. The beautiful setting at the Point, the food at the reception and the service through out were more than we expected. To top it off we were upgraded to the largest and most luxurious hotel...

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Thank CGOOD39
Sydney
Reviewed 3 May 2014

We stayed at the JW Marriott Desert Springs while at the Coachella music festival recently. From the time you check in at the front desk to grabbing your car from the valet, the staff are all so friendly and happy to help. The pool area is fantastic, as was the more formal restaurant downstairs and service is second to none....

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1Thank SydneyLuxury_lover
Cologne, Germany
Reviewed 1 May 2014

I´ve never visited "resorts" in USA before, so I can´t compare this one with others here. In other countries there´s always a difference between 4 star hotels and resorts, so I guess it´s the same in the USA: The 4 stars were absolutely ok. When we arrived, a valet parking guy told us immediately and in a very friendly way,...

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Thank Travel2test
Adelaide, Australia
Reviewed 1 May 2014 via mobile

We booked a Coachella package which included accommodation at the the JW Marriott, Palm Springs. When we arrived for check in we were nothing short of impressed! The drive in was breathtaking with the views of the resort! We spent time at the pool which was fantastic and the boys played a round of golf (they were also very impressed...

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Thank louiev00

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Rockwood Grill
Rockwood Grill
Cuisines: American
Fisherman's Landing
Fisherman's Landing
Cuisines: American, Seafood, Soups
No photo provided
Oasis Poolside Bar & Grille
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Escape to your go-to desert playground. From the moment you approach the palm-lined path leading to JW Marriott Desert Springs Resort & Spa, the excitement begins. Our Palm Desert hotel has it all, including an active lobby complete with gondolas and meandering waterways, six restaurants serving everything from fresh sushi to locally sourced culinary delights, two championship golf courses, and spacious guest rooms. After an exhilarating day of playing and exploring, you may recharge at Spa Desert Springs, or soak up the sun at any of our four pools with gorgeous views of the nearby mountains. Adding to your options are an onsite fitness center, extensive tennis center and volleyball courts, and a nearby jogging path. Our JW Marriott also features 210,000 square feet of dazzling event space for weddings and conferences. Play in style, experience JW Marriott Desert Springs Resort today. ... more   less 

Additional Information about JW Marriott Desert Springs Resort & Spa

Address: 74855 Country Club Dr, Palm Desert, CA 92260
Region: United States > California > California Desert > Palm Desert
Price Range: $327 - $874 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Desert Springs Resort & Spa 4.5*
Number of rooms: 884
Reservation Options:
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Also Known As:
Desert Springs Jw Marriott Resort And Spa
Desert Springs Jw Marriott Hotel Palm Desert
Jw Marriott Palm Desert
Marriott Palm Desert
Palm Desert Marriott
JW Marriott Desert Springs Resort & Spa Palm Desert, California Desert
Hotel Style:
#3 Top resorts Hotel in Palm Desert
#4 Business Hotel in Palm Desert
#7 Family Hotel in Palm Desert
#9 Romantic Hotel in Palm Desert
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Desert Springs Resort & Spa staff and other travellers.
41 questions
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Questions? Get answers from JW Marriott Desert Springs Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Expensive but worth to get away,”
 of 5 bubbles iman9321, 15 Feb 2017 | Read review
“higher floor”
 of 5 bubbles albong19, 14 Feb 2017 | Read review
“room with a view of the mountains and pool”
 of 5 bubbles CoronaOldTown, 8 Feb 2017 | Read review
“The suites have been upgraded and are nicer than my house! Do it.”
 of 5 bubbles jjmzugerman, 31 Jan 2017 | Read review
“some of the rooms are very far away from the lobby and challenging to find”
 of 5 bubbles PDXcoffeetraveler, 21 Jan 2017 | Read review
5 of 5