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Terrible customer service! The name of this hotel says "Rancho Mirage" in it but it is NOT in Rancho Mirage. I accidentally booked this hotel thinking it was the one that is actually in Rancho Mirage (two miles away) but Holiday Inn would not waive...More
I spent one night in the hotel in September 2017 and I loved the stay. I am IHG Platinum member so I know many Holiday Inn's but this one was somehow better. Besides all Holiday Inn Express quality services like free high-speed internet and complementary...More
2 Thank MarekCH
Response from Craig G, General Manager at Holiday Inn Express Palm Desert / Rancho MirageResponded 20 September 2017
Thank you for being a loyal IHG Elite member and for giving us the opportunity to serve you. We look forward in seeing you again next time you are in Palm Desert.
We had an executive king room on the 3rd floor. Our room included a small balcony, and we were overlooking the back parking lot and patio. The room has many of the characteristics of an updated HIE, but some portions, like the curtains, remain a...More
We stay in Holiday Inn express all the time. I picked this one, because I did not want to be by the freeway and it was close to a friends home. It was expensive over $280. and really sad and tired. I don't advise to...More
Thank Jinger R
Response from IHGService, Guest Relations Manager at Holiday Inn Express Palm Desert / Rancho MirageResponded 2 days ago
Hello Jinger R,
Thank you for staying with us and for leaving a review. I am happy that you've chosen us because of our location. However, we are sorry for we failed to make your stay more comfortable due to the condition of the property....More
We stayed here while visiting out of town relatives. The place was older but had been rehabbed, with new beds and spacious rooms. Decor in the room was non-existent (no pictures), but it was clean, comfortable, and quiet, all you could ask for at a...More