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Extended Stay America - Palm Springs - Airport

173 reviews
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Traveller (33)
Room & Suite (16)
Pool & Beach (4)
Overview
  • Excellent33%
  • Very good17%
  • Average17%
  • Poor9%
  • Terrible24%
Travellers talk about
“desert air”(2 reviews)
“nice tv”(2 reviews)
“maintenance man”(2 reviews)
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
2.5 Star Hotel
All hotel details
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Reviews (173)Write a Review
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41
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All reviewsdesert airnice tvmaintenance manfront desk clerkplace to sleepweek staykitchen areacoachella valleyjoshua tree national parkfull kitchenwould definitely stay here againpalm springrooms are spaciousfree breakfastthe general managerconvenient locationclose to downtown
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11 - 15 of 170 reviews
Reviewed 6 January 2018

Standard size bed, small room, toiletries are tiny and embarrassing....breakfast is coffee, instant oatmeal and a granola bar. The room was clean. The TV is on a console so low that you cannot view it without propping yourself up in bed. We asked for a...More

Review collected in partnership with Extended Stay
Thank Ken T
Response from 00esa, Manager at Extended Stay America - Palm Springs - AirportResponded 7 January 2018

Ken, we apologize our facilities and amenities were not up to your expectations and the inconvenience these caused. We also regret failing to provide you with the room of your choice and hope you will choose us again. We would love to welcome you back...More

Reviewed 6 January 2018

Accommodation adequate with staff very pleasant. Internet didn’t work iniatially. Took 30 mins to resolve on a phone to a call centre. Beds comfortable but kitchen area needed refurbished. Because of this didn’t think it was value for money.More

Review collected in partnership with Extended Stay
Thank Stuart H
Response from 00esa, Manager at Extended Stay America - Palm Springs - AirportResponded 14 January 2018

Stuart, thanks for being our guest. We are pleased you had a pleasant stay with us and enjoyed most aspects of our hotel. However, we are sorry for the connectivity issue you experienced during your stay. We understand the importance of the seamless internet and...More

Reviewed 2 January 2018

THis hotel in Palm Springs was like an old Motel 6. Dismal interior, absolutely NO amenities. Ice? Soda machine? No. Crappy furniture, pillows, bed coverings... Looks like this place hasn't been updated since it was built.More

Review collected in partnership with Extended Stay
Thank Mike T
Response from 00esa, Manager at Extended Stay America - Palm Springs - AirportResponded 3 January 2018

Mike, thank you for your feedback about your stay with our hotel. We apologize that our facility fell short of your standards and have shared your feedback with the entire team as we work to update and refresh our hotel. All our rooms have a...More

Reviewed 1 January 2018

The stay was brief but suitable for our needs. Staff members were very nice and professional. A better breakfast would be good. The pool area could be upgraded a bit more maybe add a Jacuzzi barbeque grills.More

Review collected in partnership with Extended Stay
Thank bryanv2018
Response from 00esa, Manager at Extended Stay America - Palm Springs - AirportResponded 2 January 2018

Thanks for choosing Extended Stay America for your stay. We are pleased to know you were satisfied with your stay with us and that you liked our courteous associates. We appreciate your review and have taken a note of your concerns. It was good to...More

Reviewed 1 January 2018

Not managed well. Unit was not cleaned when we came in. Refrigerator still had food in it. Picture in bathroom had shattered glass. Internet was not working and no breakfasts. They did have personnel to fix issuesMore

Review collected in partnership with Extended Stay
Thank sharleneg2018
Response from 00esa, Manager at Extended Stay America - Palm Springs - AirportResponded 2 January 2018

Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Outdoor pool
Details
Price range
US$98 - US$188 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$98 - US$188 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (33)
Room & Suite (16)
Pool & Beach (4)
Dining (1)
Family and Play Areas (2)
Questions & Answers
Ask a question
222John222
28 July 2016|
AnswerShow all 2 answers
Response from SueVirginiaBeach_Va | Reviewed this property |
I also had a car. I don't think there is a shuttle
0
Votes
PieHole99
21 September 2014|
AnswerShow all 4 answers
Response from JOldmanDM | Property representative |
Hello! To answer your question for our rooms in Palm Springs, yes the windows do open on the ground floor. On all other floors they open to a point based on safety. Thank you for choosing Extended Stay America for your... More
0
Votes
Room Tips
"The reception people are nice--talk too them"
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"wifi was NEVER offered as a service"
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"Don't stay here"
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"don't think there are any good rooms!"
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