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Hard Rock Hotel Palm Springs

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Hard Rock Hotel Palm Springs
Hard Rock Hotel Palm Springs
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929 Reviews from our TripAdvisor Community

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Showing 893: English reviews
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Reviewed 6 days ago NEWvia mobile

This place is great! Go see Juan!! He's the best pool server around!! He gives excellent service! The pool is heated and the spa is always on point! The Cesar salad and margarita pizza are delicious! Rooms are always clean and tidy.

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Helpful?
Thank Korah T
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear Korah T. Thank you for the awesome feedback! We are PSYCHED you enjoyed our pool and our food. Juan is a valuable asset to the Hard Rock Hotel team! Come back soon and ROCK OUT with us poolside!

Reviewed 1 week ago NEW

The hard rock hotel in Palm Springs has a great location, walking distance to everything, that's not the problem. The problem was the understaffed hotel. We arrived there 5 pm and rooms were not ready. There were at least 5 other guest who's been there since 2 pm about 2 to 3 hours for their room to be ready. They...

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Helpful?
Thank miranda c
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear Miranda c, Thank you for taking the time to leave your feedback. We are terribly sorry that we did not meet all of your expectations, but are happy to hear that you enjoy the hotel's location. We will work to make sure that our guest experience is better in the future. We hope to welcome you back to our...

San Diego
Reviewed 1 week ago NEW

The hotel was showing its age and poor upkeep by beaten up walls, heavy tape on the floor, etc. I arrived for a spa treatment. The massage was good, there was significant noise outside the treatment room, slamming of items, an employee stomped downtime hall shouting "whatever!". It was not the therapists fault. I would not use this facility again.

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Helpful?
1Thank EMSMAN911
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear EMSMAN911, Thank you for taking the time to share your feedback with us. Please accept my sincerest apology for any frustration you may have experienced. We appreciate your comments and are sorry to hear that you had these issues. We will work to make sure that our guest experience is better in the future. We hope to welcome you...

Reviewed 1 week ago via mobile

I came Hard Rock hotel for a friend's Birthday and just when you think it can't get any worse, it did. They have a guaranteed check in at 4pm and we waited until 5:30 for our room which was supposed to be a city view. My view was the side parking lot for the building next door and the hotel...

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Helpful?
Thank Anet H
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear Anet H, Thank you for taking the time to share your feedback with us. Please accept my sincerest apology for any frustration you may have experienced. We appreciate your comments and are sorry to hear that you had these issues. Please know, check-in begins at 4pm it is not guaranteed. We will work to make sure that our guest...

Palm Springs
Reviewed 1 week ago

Nice hotel, but not up to the Hard Rock standards in their other hotels we have stayed in. Our biggest complaint is that the room was uncomfortably hot and at night it was miserable. Maintenance was called in to fix it the following day, but it wasn't working any better afterwards. On a high note, the masseuse, Martha, gave me...

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank lorriec265
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear lorriec265, Thank you for taking the time to leave your feedback. We are terribly sorry that we did not meet all of your expectations, but are happy to hear that you enjoy the hotel and the Rock Spa. We will work to make sure that our guest experience is better in the future. We hope to welcome you back...

Anthem, Arizona, United States
Reviewed 1 week ago

The room was spacious. We had a rock star suite. My wife and I both received a massage in their spa. We both enjoyed the massages. The hotel is walking distance to all the shops, restaurants and art galleries in Palm Springs. It was also walking distance to the Spa Casino. Had a fun time there as well.

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Helpful?
1Thank Mike G
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear Mike G. Thanks for the AWESOME review! Nothing AMPs us up more than knowing our guest had a great stay here with us. We are happy to hear you enjoyed the massages. Thank for all the wonderful compliments and sharing your thoughts and feedback with us. We are looking forward to your next stay and I know it will...

HOUSTON, United States
Reviewed 1 week ago

Exceptional staff, Great vibe and truly unique hotel. Carlos at the lobby bar made our stay enjoyable by keeping the good times rolling. The view from hotel is amazing. The uniqueness is very cool at this location.

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank Larry H
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear Larry H. Thanks for the great review and the awesome complements about our hotel and staff. Carlos is an amazing part of what makes us here at Hard Rock Hotel Palm Springs Rock! We look forward to Rocking with you on your next stay. You couldn't have said it better, let's keep the good times rolling!

Sidney, Michigan
Reviewed 1 week ago

Not very clean. Hot tub was closed for two days the pool area was a mess from construction stuff everywhere. Very disappointed. The only good thing about this place is the location. I would do more researching on a place to stay next time. I seen they are building a few new places in the area.

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Helpful?
Thank sh0llenbeck
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear Sh0llenbeck, Thank you for taking the time to share your feedback with us. Please accept my sincerest apology for any frustration you may have experienced. We appreciate your comments and are sorry to hear that you had these issues. Again thank you for this invaluable feedback. We hope to have you back again for a better experience.

Annanndale
Reviewed 2 weeks ago

This hotel is grossly overrated "theme" hotel. Frankly, it looks like a wild '70s rock band just stayed there and wrecked the place. There was just one elevator working which moved slowly. The stairways, which would have been a lot faster than the elevator, were all alarmed and thus unusable for regular use. The hot water went out on the...

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Helpful?
Thank Jim T
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear Jim T, Thanks for the review! We love that our hotel accommodations left such a great impression on you, but regret to hear that you had these issues. Please know that we are not an extended stay hotel and do not offer microwaves or refrigerators as part of our in room amenities package. I will be personally looking into...

San Diego, California
Reviewed 2 weeks ago

Clean hotel with friendly helpful staff. And best thing about the hotel is it's location. It is downtown. You literally walk across the street and you're in the downtown area. Room was clean. Housekeeping staff was extremely helpful when we asked for additional pillows and towels. Very nice Pool area was clean. This was our 2nd time staying here and...

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Helpful?
Thank kickersdj
Juan R, General Manager at Hard Rock Hotel Palm Springs, responded to this review

Dear kickersdj Thank you for the wonderful feedback! It is our goal to provide top notch service to all our guest. We are happy our front desk team and housekeeping were able to meet your expectations. You are a rock star for taking time to be kind and we cannot wait to make a few more Rockin' good memories with...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
When you stay at Hard Rock Hotel Palm Springs you're only a block away from the famous Palm Canyon Drive, just minutes from biking, hiking, shopping, golf courses and the Palm Springs Convention Center. Our friendly staff will always give you the red carpet treatment. When you stay with us, you are the rock star and we are your biggest fans. Stay in one of our 163-stylish guest rooms featuring upscale amenities and comforts fit for a King. Enjoy custom-designed furniture and a curated collection of contemporary artwork in your decked-out room. Hard Rock Hotel Palm Springs offers sophistication and fun with a cool laid back attitude that is so Palm Springs. So leave your worries at home and the car in park. You've arrived. ... more   less 

Additional Information about Hard Rock Hotel Palm Springs

Address: 150 S Indian Canyon Dr, Palm Springs, CA 92262-6604 (Formerly Zoso Hotel)
Region: United States > California > California Desert > Palm Springs
Price Range: $283 - $610 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel Palm Springs 4*
Number of rooms: 163
Reservation Options:
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Also Known As:
Zoso Hotel Palm Springs
Zoso Resort Palm Springs
Zoso Palm Springs
Hotel Zoso
Hotel Style:
#12 Top resorts Hotel in Palm Springs
#12 Spa Hotel in Palm Springs
#14 Luxury Hotel in Palm Springs
#19 Business Hotel in Palm Springs
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Questions & Answers

Here's what travellers have asked, with answers from Hard Rock Hotel Palm Springs staff and other travellers.
7 questions
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2 months ago
Sierra Madre, California
4 months ago
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Questions? Get answers from Hard Rock Hotel Palm Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pool front”
 of 5 bubbles sh0llenbeck, 15 Feb 2017 | Read review
“ask a room not have a joint door with next room, otherwise could be noisy.”
 of 5 bubbles xuejunz, 5 Feb 2017 | Read review
“If you are a light sleeper ask not to be near decorative fountains as very noisy all night long.”
 of 5 bubbles 446lisen, 5 Nov 2016 | Read review
“Ask for as far away from reception as possible”
 of 5 bubbles stevegrundy2016, 4 Nov 2016 | Read review
“If you don't want noise, definitely ask for a room facing away from the pool for a weekend stay.”
 of 5 bubbles VanKB68, 1 Nov 2016 | Read review
5 of 5