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The Riviera Palm Springs, A Tribute Portfolio Resort

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The Riviera Palm Springs, A Tribute Portfolio Resort
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2,331 Reviews from our TripAdvisor Community

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Showing 2,279: English reviews
Start your review of The Riviera Palm Springs, A Tribute Portfolio Resort
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Stamford, Connecticut
Reviewed yesterday NEW

I travelled with my wife and daughter over the weekend to the Riviera and had a great stay. We had a seamless check with Geovany who assisted us and explained all we needed to know about the hotel and the area. Great refurbishment and great facilities. The pool and fires around the pool to keep warm are a great touch....

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Thank georgehanderson1
Los Angeles
Reviewed 2 days ago NEW

Room was not clean, boxsprings were visible with yellow stains. The room smelled like body odor and the carpet felt slimy/damp. The towels had brown stains. It looked like a 1976 renovation on a serious budget. The paper thin walls transmit all sounds, both next door and above (which sounded like a bowling alley!). Upon returning to our room the...

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Thank ScottandLaurie
Reviewed 6 days ago NEWvia mobile

We booked this for a quick overnight stay. We were quite apprehensive given the amount of bad reviews. I think the volume of negative reviews has been heard by the management. I think service and housekeeping was excellent during the stay. Every request was responded to quickly. The halls are somewhat dated and a bit worn but the room (junior...

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Thank Joy F
Los Angeles, California
Reviewed 1 week ago NEWvia mobile

I stayed one nite and the room I selected was not available when I checked in, they put me in the run down part of the hotel, was very disappointed, felt like the upkeeping was not maintain very well, things were not working in the electrical part of the bathroom, for the price I paid was not up to standard....

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Thank pgdulce
RivieraResort_PS, Manager at The Riviera Palm Springs, A Tribute Portfolio Resort, responded to this review

Hi pgdulce- Thank you for sharing your feedback with us! I'm very sorry to hear that you were not satisfied with your overall stay, and we apologize about the room type mix-up. We're currently investigating the error with our team, and we'll also give your observations to the operation team so they may look into the defects you encountered during...

Los Angeles
Reviewed 1 week ago

This is my second stay in two months and while I enjoyed the first this stay left a lot to be desired. I did not have hot water until 9 -10 am and the air conditioning could only get the room to 75 so uncomfortable at night. I won't be returning to the property and it's a shame as I...

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Thank Abe G
RivieraResort_PS, Manager at The Riviera Palm Springs, A Tribute Portfolio Resort, responded to this review

Hello Abe G- Let me begin by thanking you for returning back to our Resort -we truly appreciate it! We understand the importance of repeat business, and we feel terrible that your recent stay did not meet your expectations! Consistency is key, and we hope that we will not part ways without an opportunity to make up for the flaws...

Long Beach, California
Reviewed 2 weeks ago

I have stayed in some pretty bad motels, but I have never, ever stayed anywhere that I hated more than this. Nothing is marked. No directions. Parking is almost non-existent. A single person mans the check in desk for the huge complex. And all for the ridiculous price of $254 (Which would have been decent for a decent place). I...

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2Thank DulciTraveler
RivieraResort_PS, Manager at The Riviera Palm Springs, A Tribute Portfolio Resort, responded to this review

Hi DulciTraveler- First of all, thank you for taking a brief moment to share your comments regarding your recent visit. I do apologize for the challenges you faced during your time at our Resort, and you can be sure that we'll review your points with the team. Although there's ample parking surrounding the property, there are times where it can...

Grand Haven, Michigan
Reviewed 2 weeks ago

I was very concerned about this trip based on the number of negative reviews I read...I am happy to report we couldn't be more pleased with our stay thus far and it's only our first of six nights!! The room is perfect - deluxe king - 3rd floor - 5th building...it's a nice walk to the larger pool and the...

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1Thank rtvp1003
Orange County, California
Reviewed 2 weeks ago

I booked an amazing rate through Priceline for New Year's Eve weekend. The front desk was kind enough to upgrade us to a king room on the lower level. We had access to the beautiful garden outside our building. Close to the pool and restaurants. The room was very nice and the bed very comfortable. Everyone from the valet/bellman, front...

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Thank Bunny0016
Phoenix, Arizona
Reviewed 3 weeks ago via mobile

DO. NOT. STAY. HERE. The front of the property and the front desk people are the ONLY good thing about this place. There were no employees to be found anywhere except the front desk area, the room looks nothing like any of the pictures, there's stains on the carpet and there were hairs on the extra blankets. The hallways and...

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4Thank alexiswelch93
RivieraResort_PS, Manager at The Riviera Palm Springs, A Tribute Portfolio Resort, responded to this review

Hi alexiswelch93- Thank you for taking a moment to share your feedback. I'm sorry about the concerns you encountered while staying with us. Unfortunately, there was an unexpected leak and we had no idea what the procedures would be. However, you are right to have expected a note or a call regarding the unplanned work, and we apologize for not...

Toronto, Canada
Reviewed 3 weeks ago

I called the week before our 6 night visit to ensure all was ok with res. Was assured we had grand deluxe suite in first building second floor pool view. And yes, sofa bed would be made for the kids and enough towels for 4 ... We arrived at 12 and Julian checked us in and said room was ready....

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3Thank MandDplus2
RivieraResort_PS, Manager at The Riviera Palm Springs, A Tribute Portfolio Resort, responded to this review

Hi MandDplus2- First and foremost, thank you very much for providing us with complete detail regarding your recent visit. All of your comments are crucial for the overall improvement of our product and service, and we cannot thank you enough for taking the time to let us know exactly what we missed during your visit. Despite of the unceasing challenges...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Side Bar at the Riviera Hotel
Side Bar at the Riviera Hotel
Cuisines: Bar, Contemporary, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
The legend is surpassed, in mythical and mystical proportions, as 24 voluminous acres rise from the Palm Springs desert like a phoenix, capturing and challenging the imagination. More an epic and contemporary Mecca for cultural sophisticates than just another hotel in California, The Riviera Palm Springs draws from the best Palm Springs resorts of all genres to create a theater of relaxation, rejuvenation and indulgence amid world-class golf, shopping and vistas. ... more   less 

Additional Information about The Riviera Palm Springs, A Tribute Portfolio Resort

Address: 1600 North Indian Canyon Drive, Palm Springs, CA 92262-4602
Region: United States > California > California Desert > Palm Springs
Price Range: $248 - $709 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Riviera Palm Springs, A Tribute Portfolio Resort 4*
Number of rooms: 406
Reservation Options:
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Also Known As:
Riviera Resort And Spa, Palm Springs
Riviera Resort & Spa, Palm Springs Hotel Palm Springs
Riviera Hotel Palm Springs
Riviera Resort Palm Springs
Palm Springs Riveria Resort
Hotel Style:
#10 Business Hotel in Palm Springs
#10 Top resorts Hotel in Palm Springs
#11 Spa Hotel in Palm Springs
#13 Luxury Hotel in Palm Springs
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Questions & Answers

Here's what travellers have asked, with answers from The Riviera Palm Springs, A Tribute Portfolio Resort staff and other travellers.
28 questions
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Chicago, Illinois, United States
anaheim, ca
Los Angeles, California
San Francisco, CA
over a year ago

See all questions (28)

Questions? Get answers from The Riviera Palm Springs, A Tribute Portfolio Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As for a lower level near the pool.”
 of 5 bubbles Bunny0016, 3 Feb 2017 | Read review
“Building one is next to lobby so preferred. It is loud at night though as windows face pool and bar ...”
 of 5 bubbles MandDplus2, 29 Jan 2017 | Read review
“Remember the property is spread over a large area, you walk from building to building and no elevators to second floor”
 of 5 bubbles scuffydog, 21 Jan 2017 | Read review
“I would have preferred a room closer to the lobby. Ask for directions as it is easy to get lost getting around initially.”
 of 5 bubbles anisjoy, 15 Jan 2017 | Read review
“Top floor, back wing, it's a long walk to the front, but it's quiet and you sleep well.”
 of 5 bubbles mhb1954, 14 Jan 2017 | Read review
5 of 5