Embassy Suites by Hilton Palmdale
39375 5th St. West, Palmdale, CA 93551
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Avg. C$350 /night, 9/17 - 9/18
C$410
per night
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per night
C$215
per night
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4.5
#2 of 17 hotels in PalmdaleLocation
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At Embassy Suites, we offer guests more with every stay, like two-room suites, free cooked-to-order breakfast, light, open atriums and complimentary snacks and beverages at the nightly Evening Reception. We're proud to provide a comfortable environment for families and business travelers in our more than 200 unique hotels. Whether you're on business or traveling with the kids - stay with us and see what all the more is really about at Embassy Suites!
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Property amenities
Parking
Wifi
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Tennis court
Business Centre with Internet Access
Conference facilities
Paid internet
Hot bath
Indoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Banquet room
Meeting rooms
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Family
Languages Spoken
English
Location
39375 5th St. West, Palmdale, CA 93551
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 42 out of 100
42
Hollywood Burbank Airport
48.6 km•
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Los Angeles Intl Airport
76.9 km•
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Rental Cars
61 Restaurants
within 1 kilometer
3 Attractions
within 1 kilometer
903Reviews3Q+A68Room tips
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Detailed Reviews
Hotel's Favourite
We came as a 3-generation family to see the poppies during the week. The hotel, on weekdays is filled with mostly business travelers, so the pool, hallways, and breakfast were quiet. As with any Embassy Suites, we loved the spacious room and the breakfast. I gotta say, the front desk staff were particularly great. And the fellas bussing tables at breakfast worked so hard greeting folks and clearing tables. Excellent service here.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: April 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The room was nice and clean. Amenities such as the pool and workout facilities were above average compared to other hotels in the area.
Seriously disappointed in the evening happy hour with long lines to get a drink due to there only being one bartender on duty, and the food selection was embarrassing for a large hotel chain that advertises their happy hour as one of their highlighted features.
Seriously disappointed in the evening happy hour with long lines to get a drink due to there only being one bartender on duty, and the food selection was embarrassing for a large hotel chain that advertises their happy hour as one of their highlighted features.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: March 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Evelynlopezl, Manager at Embassy Suites by Hilton Palmdale
Responded Mar 16, 2020
Thank You for you're feedback, One of our managers will be contacting you directly about you're concerns.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked for a few nights, the rooms are very clean and spacious. We had booked the suite. The nights there were comfortable, however, we got booked on the third floor in room 325, at night it was a little noisy not sure why, it must’ve come from the outside.
This place is very great on housekeeping, they clean your room in the evenings and leave your room very clean and refreshed. The only thing I found ridiculous is that you will be charged $10 per night for parking?? I was baffled at the news.
I wasn’t charged the parking fee though because you’d have to become a member so that’s something you’d have to keep in mind, before booking, create an account to become a member!
The breakfast is okay, I did like their omelettes. Coffee could be better. Wish they offered different breakfast options daily.
Overall, definitely worth the stay. It is a pricey but you get what you pay for!
This place is very great on housekeeping, they clean your room in the evenings and leave your room very clean and refreshed. The only thing I found ridiculous is that you will be charged $10 per night for parking?? I was baffled at the news.
I wasn’t charged the parking fee though because you’d have to become a member so that’s something you’d have to keep in mind, before booking, create an account to become a member!
The breakfast is okay, I did like their omelettes. Coffee could be better. Wish they offered different breakfast options daily.
Overall, definitely worth the stay. It is a pricey but you get what you pay for!
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Date of stay: January 2024Trip type: Travelled with family
Room Tip:Â Become a member to be waived the parking fee!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from RAMY AMMAR, General Manager at Embassy Suites by Hilton Palmdale
Responded Feb 13, 2024
Thank you very much for staying at Embassy Suites Palmdale. I am pleased to hear that you enjoyed your stay with us. We truly appreciate you taking the time to share your comments. I hope we will have the pleasure of welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff at this hotel are so racist, the manager at this particular location is very racist, she threaten to kick my granddaughter and her friends out the pool for being to loud , which they were not being loud, the indoor pool has a echo. Also,twelve year old girls tend to scream randomly, they we’re having fun. She then just ignores the Hispanic family’s drinking and eating and yelling in the pool area, with glass containers.
After my granddaughter‘s and I left the area I returned to the pool area three times after we were told to be quiet and recorded the noise volume at the pool, at one time they’re was about 15 children in the pool making so much noise and guess what they were all Hispanic and the manager didn’t say anything. I only had six kids at the pool and had to constantly tell them to keep the noise down, it ruined the whole day.
Don’t get me wrong I don’t mind the other families breaking the rules that’s the hotel’s job to regulate their pool area, however if you’re going to regulate it be fair to all the families don’t come to the pool area and ruin the fun for some children and then allow other children to do whatever they want.
They do a breakfast buffet every morning if you’re white or Hispanic they will smile and give you fresh bacon but if your dark skin or black they will give you burnt bacon, and frown as you go through the line, just rude behavior.
This type of situation has got to stop. I paid good money to stay at the hotel just like all the other families and I expected to be treated with respect and dignity. I will never stay at this hotel again. The sad part is they don’t care, they will continue to treat Black people rude and disrespectfully and nothing is said about it but not today.
This is not the first time I Experienced this type of behavior. this was my fourth visit to this location, each time I’ve been met with racism and discrimination. I waited to write this review, so that I wouldn’t just write this review based on one visit, but each visit has been met with the same results.
Embassy suites needs to do better.
After my granddaughter‘s and I left the area I returned to the pool area three times after we were told to be quiet and recorded the noise volume at the pool, at one time they’re was about 15 children in the pool making so much noise and guess what they were all Hispanic and the manager didn’t say anything. I only had six kids at the pool and had to constantly tell them to keep the noise down, it ruined the whole day.
Don’t get me wrong I don’t mind the other families breaking the rules that’s the hotel’s job to regulate their pool area, however if you’re going to regulate it be fair to all the families don’t come to the pool area and ruin the fun for some children and then allow other children to do whatever they want.
They do a breakfast buffet every morning if you’re white or Hispanic they will smile and give you fresh bacon but if your dark skin or black they will give you burnt bacon, and frown as you go through the line, just rude behavior.
This type of situation has got to stop. I paid good money to stay at the hotel just like all the other families and I expected to be treated with respect and dignity. I will never stay at this hotel again. The sad part is they don’t care, they will continue to treat Black people rude and disrespectfully and nothing is said about it but not today.
This is not the first time I Experienced this type of behavior. this was my fourth visit to this location, each time I’ve been met with racism and discrimination. I waited to write this review, so that I wouldn’t just write this review based on one visit, but each visit has been met with the same results.
Embassy suites needs to do better.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
My stay was fine. However when I received my credit card bill, I noticed that they charged me for several rooms that I had canceled! I was part of a large group, and had booked some extra rooms through booking.com. I canceled the extra rooms within the free cancelation period, which booking.com confirmed. Embassy Suites claims that booking.com did not inform them of the cancelations, so they charged me a late cancelation fee (one night charge) for each room!!! I can't believe they would charge me a whole night's rate for rooms that I did not use! The mistake wasn't even mine, and they expect me to pay hundreds of dollars for rooms I did not use!
I spoke to a manager who claims there is nothing they can do to reverse the charges and I need to contact booking.com. I have tried several times to contact booking.com and have not been able to get through to anyone yet. The Embassy Suites won't even help me contact booking.com. This is terrible customer service! They are trying to make me pay for booking.com's mistake. If they are going to be affiliated with booking.com, they should at least help to correct the error. They obviously don't care about helping their customers.
I spoke to a manager who claims there is nothing they can do to reverse the charges and I need to contact booking.com. I have tried several times to contact booking.com and have not been able to get through to anyone yet. The Embassy Suites won't even help me contact booking.com. This is terrible customer service! They are trying to make me pay for booking.com's mistake. If they are going to be affiliated with booking.com, they should at least help to correct the error. They obviously don't care about helping their customers.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Absolutely wonderful. The rooms were clean, breakfast was fantastic with made to order omelettes, a full breakfast buffet, waffles, excellent coffee, pastries, bagels, English muffins, fruits, and more. Dulche and Gilberto were so friendly and nice and made us feel like family. It's important the Hilton company know they have 2 top notch workers that go beyond for their customers. We look forward to seeing them every morning. The pool was nice and clean. The bed was comfortable, shower was nice with good quality shampoo, conditioner, and shower gel dispensers. I forgot some items flying in such as a travel kit, and they sent me supplies within 10 minutes free of charge to my room. This one is a winner. Highly recommend.
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Date of stay: February 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip:Â Don't miss breakfast! It's good and the service is wonderful.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a room reservation for a 2 Queen room at Embassy Suites in Palmdale the night of 6/19. After waking at 5am to drive from San Diego to Palmdale, and 6 hours of girls softball games in the 110 degree heat, we were ready to check into our hotel.
The tournament ended early, at 2pm, so we thought we'd see if the room was ready early, knowing that check in is at 3pm. Upon trying to check in, they said the room wouldn't be ready until 3pm, so we went to get something to eat. We returned around 4pm and were told the room was STILL NOT READY. At 4:30, we were told it would be another 30 minutes. Our daughter really needed to lay down after the day, and this would be 2 hours after check in is supposed to be ready. We were told they were fixing a curtain rod. 3 hours to fix a curtain rod??
The whole time we considered leaving for hotel for another property, but were told since we "paid with points" we couldn't cancel. We were only using points for $40 of the $200 rate, and this seems to put members with points in a lower category than people that are staying at their very first Hilton.
The staff did not seem to have any concern for the fact our room was 2 hours late, there was no manager on site to speak with, and our options were basically to keep waiting with no end in sight, leave to another hotel and still pay for the Embassy room, or buy a 2nd room with a 1 King (needed 2 beds) only so that we could lay down.
Since we couldn't keep waiting only to be told it would be another 30 minutes, we decided to pay for another King room so that our daughter could lay down, and then would just take the 2 Queen room when it was available as well. This was an additional $180 that we had to pay just to get some relief and lay down after 9 hours in the desert heat.
All my stays in Hiltons have been good up to this point, including this location.
The tournament ended early, at 2pm, so we thought we'd see if the room was ready early, knowing that check in is at 3pm. Upon trying to check in, they said the room wouldn't be ready until 3pm, so we went to get something to eat. We returned around 4pm and were told the room was STILL NOT READY. At 4:30, we were told it would be another 30 minutes. Our daughter really needed to lay down after the day, and this would be 2 hours after check in is supposed to be ready. We were told they were fixing a curtain rod. 3 hours to fix a curtain rod??
The whole time we considered leaving for hotel for another property, but were told since we "paid with points" we couldn't cancel. We were only using points for $40 of the $200 rate, and this seems to put members with points in a lower category than people that are staying at their very first Hilton.
The staff did not seem to have any concern for the fact our room was 2 hours late, there was no manager on site to speak with, and our options were basically to keep waiting with no end in sight, leave to another hotel and still pay for the Embassy room, or buy a 2nd room with a 1 King (needed 2 beds) only so that we could lay down.
Since we couldn't keep waiting only to be told it would be another 30 minutes, we decided to pay for another King room so that our daughter could lay down, and then would just take the 2 Queen room when it was available as well. This was an additional $180 that we had to pay just to get some relief and lay down after 9 hours in the desert heat.
All my stays in Hiltons have been good up to this point, including this location.
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Date of stay: June 2021
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The property is full of transients that are not staying there. They are abusing the breakfast and cocktail hours while not guests of the hotel. Families are are inviting 10 to 12 guests to breakfast and cockgail hour as well. I went down to have breakfast 40 minites prior to closing and no food was available in the carafes. 100% empty. I brought the issue up with management and they kept telling me it would be taken care of. Food was never put out. Now i have wasted 1.5hrs with management and have still not fed my children. Ended eating out. Unacceptable and i will never stay with embassy suites again.
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Review collected in partnership with Embassy Suites Hotels
Date of stay: December 2019Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from EvelynL1595, Manager at Embassy Suites by Hilton Palmdale
Responded Jan 9, 2020
Thank you for your feedback, One of our managers will be contacting you regarding your concerns.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was just average. The Wi-Fi connection was inadequate and there was no hair dryer in the room. I asked to speak to management three different times and there was never anybody on the property, even at 8:30 in the morning or 4:30 in the afternoon. I finally spoke to management at 9:00 a.m. on Saturday as I was checking out.
The most disturbing thing about this hotel was the hidden charge for parking in an uncontrolled uncovered parking lot right next to a mall with thousands of free parking spaces. They didn't even make the effort to ask for the license plate of my vehicle or provide me a dash sticker while charging for parking. Hidden charges with no value add are an absolute no go for me and I will not be returning.
Lastly the on-premises jacuzzi was so full of small children has to be unusable for the entire duration of my stay or at least every time I chose to attempt to use it.
The most disturbing thing about this hotel was the hidden charge for parking in an uncontrolled uncovered parking lot right next to a mall with thousands of free parking spaces. They didn't even make the effort to ask for the license plate of my vehicle or provide me a dash sticker while charging for parking. Hidden charges with no value add are an absolute no go for me and I will not be returning.
Lastly the on-premises jacuzzi was so full of small children has to be unusable for the entire duration of my stay or at least every time I chose to attempt to use it.
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Date of stay: July 2021Trip type: Travelled on business
Room Tip:Â Park your car at the mall and walk over
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you to the the amazing personnel who served me breakfast every morning! If it wasn't for them I would not have felt like part of a family. There were a couple of days I had to leave early before they would open. They would see me grabbing some fruit and and ask if they could make me something real quick. These guys are above and beyond!
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Review collected in partnership with Embassy Suites Hotels
Date of stay: January 2020Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Evelynlopezl, Manager at Embassy Suites by Hilton Palmdale
Responded Feb 20, 2020
Thank you for you're feedback, We will be sharing you're comments with our staff, we hope to welcome you back in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi, There's lots of shops and restaurants within walkink distance to the hotel. However to walk to the Mall it's about 15min.
There is a mall near by and tons of restaurants. Nice shipping center. Other than that not much to do.
Yes it does, with complimentary drinks and snacks. I queried this once, and they'll even throw in coffee now to.
"Don't plan on filling up for dinner at the evening reception! Just snacks - no real food."Read full review
"it is not like embassy suites with the big lobby to see every room. That was needed for my chaperones."Read full review
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PRICE RANGE
C$197 - C$257 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites palmdale hotel palmdale
LOCATION
United StatesCaliforniaPalmdale
NUMBER OF ROOMS
150
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
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Frequently Asked Questions about Embassy Suites by Hilton Palmdale
Which popular attractions are close to Embassy Suites by Hilton Palmdale?
Nearby attractions include Antelope Valley Mall (1.1 km), Ross Dress for Less (0.4 km), and Burlington (0.6 km).
What are some of the property amenities at Embassy Suites by Hilton Palmdale?
Some of the more popular amenities offered include an indoor pool, free breakfast, and an on-site restaurant.
Which room amenities are available at Embassy Suites by Hilton Palmdale?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Embassy Suites by Hilton Palmdale?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites by Hilton Palmdale?
Yes, parking is available to guests.
What are some restaurants close to Embassy Suites by Hilton Palmdale?
Conveniently located restaurants include Baracoa Cuban Restaurant, Nadia Cakes, and Malhi Indian Cuisine.
Are there opportunities to exercise at Embassy Suites by Hilton Palmdale?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Embassy Suites by Hilton Palmdale?
Yes, dry cleaning and laundry service are offered to guests.
Does Embassy Suites by Hilton Palmdale offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Is Embassy Suites by Hilton Palmdale accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.