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Hotel Keen

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176 Reviews from our TripAdvisor Community

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Showing 160: English reviews
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north carolina, United States
Reviewed 3 weeks ago

great location, tiny room, tiniest desk ever, lowest water pressure in shower, no closet (a single wall hook!), a shower curtain instead of a bathroom door. nice little breakfast. this, for $300! a night. really a lot of sacrifices to be in downtown Palo Alto.

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Helpful?
Thank henryf37
pfriedman, General Manager at Hotel Keen, responded to this review

Dear henryf37, Thank you for staying with us and taking time to share your experience with others. I am sorry about the water pressure and will definitely look at ways to improve this. We do have larger rooms that are usually just $20-30 more per night. Certainly worth the investment as the size is practically double and come with an...

Los Angeles, California
Reviewed 4 weeks ago

Great value. Close to Stanford Campus. Street parking. Last minute find in an area that can be very difficult and very pricey to book. Clean and comfortable but no frills. They should definitely go for a more plush towel. Walls are a tad thin, but for the price, it can't be beat. If you've tried every other hotel in Palo...

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Helpful?
Thank ArtStreiber
pfriedman, General Manager at Hotel Keen, responded to this review

Dear ArtStreiber, Thank you very much for your stay and the kind words. We will definitely take a look at our linen to insure that it is up to our needs and our guests' expectations. I will even look at coming up with some "frills." Best regards, Peter F

Oakland, California
Reviewed 5 weeks ago

We had a great experience at the Hotel Keen and will definitely coming back. Starting with a very courteous and knowledgeable front desk staff. Housekeepers were friendly and helpful. Very clean room, comfortable bed and sheets. The wine hour was very delightful, serving wines from local wineries. That was a big plus. Thank you so much for a great experience.

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Helpful?
Thank juliawalker2017
pfriedman, General Manager at Hotel Keen, responded to this review

Dear juliawalker2017, You are more than welcome. I am so pleased to hear that you found everything to your satisfaction from arrival to departure. We do hope to see you again when your travels bring you back our way. Regards, Peter F

Reviewed 20 February 2017

Hotel is in a great location. That said, despite calling early, got the ground floor room right next to the lobby and breakfast (literally 5' away) at FULL price. Take-away: hotel is all about location. service, value, etc. are all secondary.

Review collected in partnership with this hotel
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Helpful?
Thank Jason B
Gary S, General Manager at Hotel Keen, responded to this review

Dear Jason, Thank you for taking the time to let us know about your recent stay. I am so sorry about the location of your room. We are happy to honor requests from guests around room location since some guests love a quick exit to the street and some like an upper floor. Best regards, Gary Sterman

Cambridge, United Kingdom
Reviewed 19 February 2017

After communicating with them twice from England to get them to charge our office card, they assured us this would be done. However on check out they proceeded to charge the travelers personal card for what was a significant amount. This was after they assured us this would not happen.

Review collected in partnership with this hotel
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Helpful?
Thank 241StacyK
Gary S, General Manager at Hotel Keen, responded to this review

Dear Stacy, I am so sorry that the wrong credit card was charged and I would like to make sure it has been rectified by us. I am unable to determine the name of the guest so please email me directly at the address below. We have been working with our property management system vendor to address issues with incorrect...

Berkeley, United States
Reviewed 6 February 2017

Staff was friendly. Good location and amenities. A closet would be nice, but that is only in the upgraded rooms. Very good location. Also someone tried to gain access to our room. Better security would be nice.

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Helpful?
Thank 75martini
Gary S, General Manager at Hotel Keen, responded to this review

Dear 75Martini, Thank you for your review and I am glad that you liked the hotel for location and amenities. I am so sorry that someone tried to enter your room and can assure you this isn't normal. On occasion we do have guests coming from the bars at night and I will be sure to ask the staff to...

South Lyon, Michigan
Reviewed 30 January 2017

The Hotel Keen is in an nice location only a block from University and the downtown strip of Palo Alto. The staff is friendly. The rooms feel European in the fact that they are extremely small. The breakfast included leaves much to be desired...especially if you attend toward the later hours. In my opinion, the worst thing is that I...

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Helpful?
Thank derekzell
Gary S, General Manager at Hotel Keen, responded to this review

Dear Derek, Thank you for taking a moment to write a review about your recent stay at Hotel Keen. I apologize for the condition of the breakfast area. We do have new staff that started that week and have tightened up the training a bit. Unfortunately there isn't much we can do about the noise from the rain, but we...

Seattle, Washington
Reviewed 30 January 2017

Hotel Keen was a bit hard to find, but otherwise well located near the Palo Alto downtown strip. The service was cheerful and helpful and Check-In/Out was extremely efficient. The rooms were on the small side and not very good at keeping out noise from the hall or the neighbors. Nevertheless I managed a decent sleep after I figured out...

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Helpful?
Thank Mark A
Gary S, General Manager at Hotel Keen, responded to this review

Dear Mark, Thank you for your review of your January visit to Hotel Keen. I am glad that you were happy with your stay, aside from the lack of hot water. We quickly rectified the problem and have not had any problem since. Warm regards, Gary Sterman

Sacramento, United States
Reviewed 30 January 2017

I planned to stay at the hotel with my family to celebrate my mom's birthday. It was a surprise. Upon arrival we found that the staff had put together an amenity of a few of her favorite things. They included a card personally signed by various team members. This was such a special touch. Mom said it was "best birthday...

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Helpful?
Thank H3000GCkimd
Gary S, General Manager at Hotel Keen, responded to this review

Dear Kim D, Thank you for the kind words about your recent stay. I am delighted beyond words that my coworkers went above and beyond. They truly enjoyed putting the welcome gift and birthday card together, and seeing the results of their work in this review and on your mom's face. Warm regards, Gary Sterman

Alameda, United States
Reviewed 27 January 2017

I was in town overnight for a meeting. The hotel is nearby to restaurants and shops. The team had good suggestions for where to go. The next morning I was able to squeeze in an early morning yoga session two blocks away. Breakfast is included and is more European (hard boiled eggs, meats chesses, greek yogurt) great variety for what...

Review collected in partnership with this hotel
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Helpful?
Thank gregmH6081CB
Gary S, General Manager at Hotel Keen, responded to this review

Dear Greg, Thank you for your nice review and comments about your recent stay. You pointed out some guest favorites about Hotel Keen - light European breakfast and location near plenty of activities. We hope to see you again. Please be sure to ask for me so I may thank you personally for your review. Warm regards, Gary Sterman

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff

Additional Information about Hotel Keen

Address: 425 High St, Palo Alto, CA 94301-1621
Region: United States > California > Palo Alto
Price Range: $183 - $755 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel Keen 2.5*
Number of rooms: 42
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Questions & Answers

Questions? Get answers from Hotel Keen staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room facing south”
 of 5 bubbles WestCoastUSADad, 6 Sep 2016 | Read review
“Second floor on the south side is probably best, but the rooms will be more expensive.”
 of 5 bubbles 982malcolmc, 8 Mar 2016 | Read review
“high floor to avoid street noise”
 of 5 bubbles weehawks, 21 Jan 2016 | Read review
“Ask for a room that does not back onto the neighbouring bar -somewhere near the front /south would be best”
 of 5 bubbles ChrisKiwi, 14 Nov 2015 | Read review
“Not the first floor for sure with the lack of supervision in the lobby.”
 of 5 bubbles KKelsay, 24 Oct 2015 | Read review
5 of 5