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The Westin Palo Alto

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Traveller (80)
Room & Suite (289)
Pool & Beach (36)
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Overview
  • Excellent51%
  • Very good31%
  • Average13%
  • Poor3%
  • Terrible2%
Travellers talk about
“heavenly bed”(20 reviews)
“separate tub”(9 reviews)
AMENITIES
Free Wifi
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
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Rooms
Apr. 29Apr. 30
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (680)
There are newer reviews for The Westin Palo Alto
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Traveller rating
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Show reviews that mention
All reviewsheavenly bedstanford universityseparate tubwalking distanceroom servicefront desk staffclose to downtownself parkfour seasonssmall poolrestaurants and shopscaltrain stationsilicon valleybusiness centerthe location is perfectrooms are spaciousel camino
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11 - 15 of 656 reviews
Reviewed 19 December 2017

The rooms are clean, the bathrooms are big and clean. The staff are friendly and helpful. Have been here for work twice now and both times it was a great experience. Great location to Stanford, Palo Alto downtown and Caltrain. Plus the beds are heavenly...;)More

Thank Madeline F
Response from Juan R, Guest Services Manager at The Westin Palo AltoResponded 20 December 2017

Thank you for your review. A lot of our guests are in town for business and it is always nice to hear that staying with us helped make the trip a great experience. We look forward to seeing you again the next time you are...More

Reviewed 25 November 2017 via mobile

Boutique feel for a Westin but the room rate reflects the Silicon Valley neighborhood. $400 a night. It was clean with decent amenities. The gym was basic. The pool was lovely, albeit small, but consistent with hotel size. It is close to downtown Palo Alto...More

Thank CapistranoBeach
Response from Juan R, Guest Services Manager at The Westin Palo AltoResponded 28 November 2017

Thank you for your review. We are glad you enjoyed your time with us and the amenities that we offer. We hope to see you again the next time you are in Palo Alto.

Reviewed 11 November 2017 via mobile

Our room was good sized and clean. It is in a prime location if you're visiting Stanford and within walking distance of many shops and restaurants. However I've never been to a nice hotel like this with a more unfriendly staff. Not ONCE when we...More

Thank Jessica O
Response from Juan R, Guest Services Manager at The Westin Palo AltoResponded 13 November 2017

Thank you for your review and your recent stay with us. It is our sincere goal to provide a superlative experience, and I am very sorry we did not meet that goal with you during your time with us. The service that you encountered is...More

Reviewed 9 November 2017

The hotel is well-located, attractive, and has a great breakfast. However, you can really tell about a hotel staff when something goes wrong; how to they handle it? In our case, the valet accidentally gave our key to another guest. An accident I would be...More

Thank biz_or_family
Response from Juan R, Guest Services Manager at The Westin Palo AltoResponded 11 November 2017

Thank you for your review. From time to time we encounter situations that are a little more challenging, and indeed we trust our terrific staff to make sure we make things right. I am very happy that Raj and Yusuf were able to turn everything...More

Reviewed 25 October 2017

The Westin is a very relaxing, sedate place to curl up during your stay. The front desk host is a delight. We had a nosh in the bar- very elegant and tasty. The only thing I did not care for were the outside pool area...More

Thank KT-7
Response from Juan R, Guest Services Manager at The Westin Palo AltoResponded 11 November 2017

Thank you for your review and for your recent stay with us. Our front desk team strives to provide top flight customer service, and it is clear we did just that during your stay. We hope to see you again the next time your travels...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Concierge
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$192 - US$850 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Palo Alto
#4 Luxury Hotel in Palo Alto
#4 Romantic Hotel in Palo Alto
#6 Family Hotel in Palo Alto
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
Details
Price range
US$192 - US$850 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Palo Alto
#4 Luxury Hotel in Palo Alto
#4 Romantic Hotel in Palo Alto
#6 Family Hotel in Palo Alto
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
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Traveller (80)
Room & Suite (289)
Pool & Beach (36)
Dining (25)
Amenities (24)
Family and Play Areas (2)
Business Centre & Event Rooms (2)
Questions & Answers
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Qile
29 March 2018|
AnswerShow all 2 answers
Response from Juan R | Property representative |
Dear Qile, I could not agree more with Sherry! We have received very positive feedback from our guests who have used Menlo Velo Bicycles. Warm Regards, Juan R
0
Votes
Bill V
25 January 2017|
AnswerShow all 4 answers
Response from Tanya F | Property representative |
Dear Bill V, Thank you for your question. The standard rooms at the Sheraton and Westin are both lovely. The most notable differences between the two are that the Westin standard rooms are slightly larger than the... More
0
Votes
donnerart
14 March 2016|
AnswerShow all 7 answers
Response from pegglesPhoenix_AZ | Reviewed this property |
I parked underground, easily reached from the lobby.
0
Votes
Room Tips
"Request a room near the elevators."
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"Seems all equivalent"
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"All the rooms seem fairly equal. You won't get a great view anywhere, so don't worry about it."
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"Garden room"
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