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The Westin Palo Alto

Expedia.comUS$319*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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The Westin Palo Alto
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635 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Palo Alto
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Showing 612: English reviews
New York City, New York
Reviewed 4 March 2017 via mobile

Laid out in the style of a Best Western, it was a typical Westin. The building is a bit shabby but rooms are standard. Very very nice staff all around. Always helpful and friendly. Would stay there again for business.

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Helpful?
Thank HaphazardGourmet
Boston
Reviewed 26 February 2017 via mobile

Nice staff but avoid room 408 There is a musty , odd odor in the bathroom and there is a part of the wall that has been patched by the sink - assume there was a plumbing problem and the smell lingers. Plus the room is advertised as in the tower but both windows overlooks the roof of the entrance...

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Helpful?
Thank MadgeBoston
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review

Dear MadgeBoston, Thank you for staying with us and for your feedback on room 408. I'm thrilled you enjoyed our staff and disappointed to hear that your room did not live up to expectations. I very much appreciate the specific feedback - our Chief Engineer has been notified and he and his team will address the problem. I'm sorry that...

Singapore, Singapore
Reviewed 23 February 2017

The hotel is in a great location, clean, but a bit worn down. Happily, I saw large rolls of carpet in the basement parking lot so there is a bit of updating happening soon. The front desk service is friendly and helpful, the waiters at breakfast are welcoming and attentive, my breakfast omelets were hot and tasty, the fruit was...

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Helpful?
Thank blessedandgrateful
Oakland, CA
Reviewed 17 February 2017

This is a WESTIN in Palo Alto, literally across the street from Stanford University, so it has to be nice enough for parents, campus visitors, important guest lecturers, and conference attendees. Beautiful entrance area, lovely pool and hot tub, and a fitness area with multiple treadmills, stationary bikes, and ergonomic steppers make up the first floor. No weights in the...

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Helpful?
Thank ZMMom
Austin, Texas
Reviewed 10 February 2017

I stayed at the Westin in Palo Alto last night and overall it is a very average Westin. I was upgraded to a "corner suite" given my Platinum status and to me a "suite" isn't just one big room as their corner suits are... they are just a room without a separate bedroom. The bed was typical Heavenly Bed and...

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Helpful?
Thank Kyle D
westinpaloaltoGM, General Manager at The Westin Palo Alto, responded to this review

Dear Kyle D, Thank you for being our guest and for sharing your feedback. I am pleased that you appreciated our staff, our Heavenly Beds, our bathrooms, SPG mobile check in, and the complimentary upgrade awarded based on your Platinum SPG status. I apologize that the majority of our suites do not have the separate bedroom that you are accustomed...

Philadelphia, Pennsylvania
Reviewed 4 February 2017

Very friendly staff who aim to make your experience even much more pleasant. Very clean and beautiful. Your requests are answered right away. Spent Christmas week here and enjoyed every minute! So glad I found the perfect hotel-will only stay here when I go back to Palo Alto. Wish more hotels could be more like this.

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Helpful?
Thank sandra7772017
Hayward, United States
Reviewed 22 January 2017 via mobile

This hotel and the rooms are laid out well. The service was good. I had a small issue with the room but it was fixed and the management took care of my parking for the trouble, which I appreciated. The food is good quality but I found the menu quite small in terms of selections. Although there are a lot...

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Helpful?
Thank Sandra L G
Reviewed 5 January 2017

Great place. Stayed over a weekend. Got a suite which was great. Location close to the Stanford university is lovely. Breakfast at the restaurant was pleasing. The service is good. The place is very clean and looks and feels upscale. A great experience overall

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Helpful?
Thank Madana K
Reviewed 31 December 2016 via mobile

Stayed for 5 days over Christmas to visit family. Hotel is clean, new , and friendly . It was very quiet , the beds were comfortable and the staff was terrific. My son used the treadmill and was happy. There is complimentary coffee and tea in the morning. Stanford university is across the street . Our daughter went running there...

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Helpful?
Thank Fusspo
Santa Rosa, CA
Reviewed 30 December 2016

Parking, front desk and room service staff generally OK, but certainly not at the highest levels. Food (including room service) generally of good but not excellent quality. Building construction pretty good, but again cannot match that of big city hotels such as San Francisco's Palace, W or St. Regis hotels. Beware of Caltrains trains passing nearby frequently. All this makes...

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Helpful?
Thank Asksteve

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
Experience California at The Westin Palo Alto hotel, adjacent to Stanford University, and within walking distance of some of the best restaurants, shops, and nightlife. ... more   less 

Additional Information about The Westin Palo Alto

Address: 675 El Camino Real, Palo Alto, CA 94301-2301
Region: United States > California > Palo Alto
Price Range: $322 - $1,080 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Palo Alto 4*
Number of rooms: 184
Reservation Options:
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Also Known As:
The Westin Palo Alto Hotel Palo Alto
Westin Palo Alto
Palo Alto Westin
Hotel Style:
#4 Romantic Hotel in Palo Alto
#4 Business Hotel in Palo Alto
#4 Luxury Hotel in Palo Alto
#7 Family Hotel in Palo Alto
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Palo Alto staff and other travellers.
2 questions
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Truckee, California
over a year ago

See all questions (2)

Questions? Get answers from The Westin Palo Alto staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I like all the rooms! Even the ones on the inside seem to have a bit of a view.”
PamD_12, 10 Apr 2017 | Read review
“They have lots of rooms overlooking lovely little courtyards. I would say away from the street.”
24judyb, 19 Mar 2017 | Read review
“Ask for a ground floor room.”
MattCookeUK, 5 Mar 2017 | Read review
“Once the carpet installation commences I would ask for an updated room.”
blessedandgrateful, 23 Feb 2017 | Read review
“Ask for quiet room facing courtyard on side of hotels away from trains.”
Asksteve, 30 Dec 2016 | Read review
5 of 5
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US$319* /night
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Prices are for 1 room, 2 adults
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