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Hilton Garden Inn Palo Alto

515 reviews
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Traveller (99)
Room & Suite (49)
Dining (7)
Overview
  • Excellent57%
  • Very good29%
  • Average11%
  • Poor2%
  • Terrible1%
Travellers talk about
“breakfast staff”(10 reviews)
“indoor pool”(5 reviews)
“newer hotel”(7 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
All hotel details
Offers from Hilton Garden Inn Palo Alto
Special Offer: Double Points, Every Stay
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Rooms
Mar. 5Mar. 6
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (515)Write a Review
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279
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Show reviews that mention
All reviewsbreakfast staffindoor poolnewer hotelgreat hotelbusiness tripunderground garageeasy parkingel caminofitness centergreat stayhotel experienceclean roomconvenient locationinternet connectionmountain viewshort drivewould definitely stay here again
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1 - 5 of 494 reviews
Reviewed 2 weeks ago

The value was very good, and it was convenient to have the restaurant onsite. Hotel staff was friendly and professional, the restaurant wait staff service was slow and difficult to communicate with but the food was quite tasty. I came into Palo Alto for a...More

Review collected in partnership with Hilton Garden Inn
Thank Nancy M
Response from Moe N, other at Hilton Garden Inn Palo AltoResponded 2 weeks ago

Dear Nancy M, We sincerely appreciate your feedback as well as your outstanding comment about our staff. I'll make sure to pass along your kind words to them. We are very happy that you enjoyed the meal but I will work with the serve staff...More

Hotel's Favourite
Reviewed 4 weeks ago via mobile

Just stayed here with my wife in a business trip. This is a new, clean and modern property. Friendly services, your typical garden inn restaurant and a great bar with outdoor seating. Fitness center was large and I also liked that they had multiple elevators...More

Thank cbadoug
Response from Moe N, Assistant General Manager at Hilton Garden Inn Palo AltoResponded 4 weeks ago

Dear cbadoug, Thank you for giving the Hilton Garden Inn Palo Alto five stars! We are delighted that you enjoyed our very friendly staff and comfortable rooms. We are very happy that you were able to enjoy the bar during your stay and hope that...More

Reviewed 3 weeks ago

Unlike the Hilton Garden In in Emeryville, this hotel offers free underground parking. The facility is clean, basic gym, decent breakfast and solicitous service. While I know this is a newer hotel than the Emeryville Hotel, it clearly shows the differences in quality of service...More

Thank NYCtoEurope
Response from Moe N, other at Hilton Garden Inn Palo AltoResponded 2 weeks ago

NYCtoEurope, Thank you for taking the time to share your experience about your recent stay at Hilton Garden Inn Palo Alto. We sincerely appreciate your feedback. We are ecstatic that you have a great experience with us and hope to see you again! Our goal...More

Reviewed 4 weeks ago

Stayed here one night in January 2017. Highly recommended--much better than other similarly-priced hotels in Palo Alto. Parking was easy in an underground garage, check-in was fast and welcoming, and room was spacious and clean with good in-room coffee, free wifi, and nicer-than-usual bedding for...More

Thank brmusicman
Response from Moe N, other at Hilton Garden Inn Palo AltoResponded 3 weeks ago

Dear brmusicman, Thank you for taking the time to share your experience about your recent stay at Hilton Garden Inn Palo Alto. We sincerely appreciate your feedback. We are ecstatic that you have a great experience with us and hope to see you again! Our...More

Reviewed 4 weeks ago

They have improved since opening. Rooms are the same but somehow it's better. More organized staff and friendly atmosphere. The draw back is the parking fee, which should be included in the price or as a perk for Gold or Diamond members.More

Thank Calmhawk
Response from Moe N, Assistant General Manager at Hilton Garden Inn Palo AltoResponded 4 weeks ago

Dear CalmHawk, Thank you very much for sharing your experience at the Hilton Garden Inn Palo Alto. We are thrilled to hear that you had such a great experience with us and that your breakfast was delicious. We really appreciate all of the kinds words...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$143 - US$695 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$143 - US$695 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms, Family Rooms
Add Photo Photos
Traveller (99)
Room & Suite (49)
Dining (7)
Pool & Beach (2)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
Katherine S
3 June 2016|
AnswerShow all 2 answers
Response from Mary D | Property representative |
Dear Katherine, Thank you for your question. There is no shuttle service to and from the airport as well as to Stanford Medical Center, however, our friendly staff would be more than happy to arrange transportation service... More
0
Votes
retiredteach74
10 May 2016|
AnswerShow all 3 answers
Response from Mary D | Property representative |
Dear retiredteach74, Thank you for your question. Starting May 1st of this year, we started charging $14/day from Mondays-Fridays and complimentary during weekends for our parking. While this is new for our property, we... More
0
Votes
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12
Room Tips
"Never had a great view, but the rooms I've stayed in are all clean and very nice."
Read review
"Get a room that it is not a common room for families. It is too noisy"
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"fourth floor"
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"This hotel is in a residential area so all rooms are good."
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