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The Palo Alto Inn

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15 Reviews from our TripAdvisor Community

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Showing 15: English reviews
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Reviewed 4 days ago NEW

Nice comfortable room with very good amenities which includes free in-room snacks. Staff was nice and friendly. Always ready to help. Location was perfect right in center. Will definitely come here again. Thanks.

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Helpful?
Thank Dipak P
GuestXperienceTeam, Guest Relations Manager at The Palo Alto Inn, responded to this review

Hi Dipak, Thank you for taking the time to leave us such a wonderful review! We are happy that you enjoyed all aspects of your stay with us, and that you intend to stay with us again - we can't wait to welcome you back! Best wishes, Hotel Management

HOTEL’S FAVOURITE REVIEW
Reviewed 7 February 2017 via mobile

This place was great. They just remodeled all the rooms, they're sleek, modern and comfortable. Hot shower and comfortable bed. I would definitely stay here again. You can't beat the price, either. I came for an interview at Stanford and glad I made this choice.

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Helpful?
1Thank Marcus E
About Hotel's Favourite Review
The Palo Alto I, Guest Relations Manager at The Palo Alto Inn, responded to this review

Hi Marcus, Thanks so much for your nice review! We're glad you found our newly renovated rooms "sleek", "modern" and "comfortable" because that is exactly what we're going for! Wishing you the best on your interview and we hope to see you again soon. - The Hospitality Team

Reviewed 5 days ago NEWvia mobile

I would give this hotel zero stars if it were offered. The "customer service" (written in quotes because there is absolutely NONE) is atrocious. I spoke with two different people including the front desk manager, both of whom were unjustifiably RUDE, rattled off their policy robotically, and as far away from approachable as any human could get. Our reservation was...

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Helpful?
Thank GirlOfTheTrees
GuestXperienceTeam, Guest Relations Manager at The Palo Alto Inn, responded to this review

We are very sorry about the telephone service that you received when you called us. We apologize profusely, and please rest assured that we will re-train our staff on telephone techniques to ensure that this issue does not arise again. We sincerely hope that you have recovered from your medical setback, and that your health continues to improve. Thank you...

Los Altos, California
Reviewed 1 week ago

Stayed for three nights in April. This is a motel - not a five star hotel, so my review relates to my expectations from a motel. The motel is very conveniently located on El Camino Real, with many amenities around. From the many hotels and motels we searched in the area it had the best combination of quality and price....

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Helpful?
Thank AdiG-ca
The Palo Alto I, Public Relations Manager at The Palo Alto Inn, responded to this review

Hello guest, We really appreciate your nice review of our property and are so glad that you enjoyed your three nights at The Palo Alto Inn. Even though we are an exterior-corridor property, The Palo Alto Inn is very centrally located and it is always our goal to provide guests with 5-star service so they have a 5-star experience in...

Irvine, California
Reviewed 2 weeks ago

My room had been renovated and was very nice at a very good price. The hotel staff was friendly. If people aren't happy with the complementary breakfast, they can walk out to El Camino, turn left, walk about 200 yards and they will able to get a great breakfast at Hobee's.

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Helpful?
Thank travelbob718
The Palo Alto I, Guest Relations Manager at The Palo Alto Inn, responded to this review

Hi guest, Thank you so much for choosing The Palo Alto Inn and for leaving such a nice review of our property. We are very proud of the recent renovations to the property and the clean, modern rooms that we offer guests. Also, we're happy that you pointed out Hobee's as it is a wonderful place to get breakfast and...

Los Angeles, California
Reviewed 3 weeks ago

This is a late review that I promised the owner of the property. I was in town with my daughter attending a four-day sports camp at Stanford in August 2016. Our first night, we stayed down the street at a hotel that was horrible. It was noisy, not clean - I couldn't spend another night there. Price mattered for us,...

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Helpful?
1Thank SBK7372
The Palo Alto I, Public Relations Manager at The Palo Alto Inn, responded to this review

Hello, What a nice surprise! It means so much to us that you not only enjoyed your experience at The Palo Alto Inn, but you took the time to lave us a 5-star review, many months later. Thank you very much. As you know, we recently completed a total renovation of the property and our staff strives to provide each...

Lakeport, California
Reviewed 4 weeks ago

Perfect, just what I wanted. A nice clean room. No noise. Great bed. Well kept motel. Thanks. There is a nice restaurant nearby with just good wholesome food. Across the street is a fancy restaurant if that is your desire. Good place to stay.

Review collected in partnership with this hotel
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Helpful?
1Thank jonescorporation
The Palo Alto I, Public Relations Manager at The Palo Alto Inn, responded to this review

Hello, There is nothing that makes us happier than a review like this! Thank you so much for taking the time to review The Palo Alto Inn and for letting others know about our quiet, clean, comfortable and convenient rooms! We hope you will stay with us again upon your next visit to Silicon Valley. With appreciation, The Hospitality Team

Vallejo, California
Reviewed 10 March 2017

Better than I expected. This was a last minute booking. Whereas I normally stay with the chain I have a rewards account with...Marriott wouldn't would not meet Government Rate requirements. I was pleasantly surprised to find an updated room, king bed. Lots of outlets and charging stations. New linens. Courteous and responsive staff. My only complaint was that the door...

Review collected in partnership with this hotel
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Helpful?
1Thank lawrence668
The Palo Alto I, Public Relations Manager at The Palo Alto Inn, responded to this review

Hello, We are so glad you chose to stay at The Palo Alto Inn and that you found our newly, renovated rooms "better than expected." We also appreciate the tip about the door and will get our maintenance staff on that asap. Very soon, we will begin offering a loyalty program for frequent travelers like yourself and look forward to...

San Diego, California
Reviewed 5 March 2017

If you're traveling to Palo Alto for a short stay, I highly suggest this place. I travel for business every week to Palo Alto and stay every week at the Palo Alto Inn. This place is very clean and right off El Camino Real, so you have food and other amenities within walking distance. If you don't feel like walking...

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Helpful?
1Thank kyle453
GuestXperienceTeam, Guest Relations Manager at The Palo Alto Inn, responded to this review

Hi Kyle, Thank you for your feedback! We are delighted that you enjoyed your stay so much, and we really appreciate the time you've taken to provide us with such a comprehensive review. It's always great to get feedback from frequent guests such as you, and we are delighted that you have consistently had great stays with us for the...

Moss Landing, California
Reviewed 18 February 2017

Least expensive place with decent ratings in the area. Looking for a place to be while needing to be close to Stanford is expensive and difficult. Clean, comfortable, friendly staff/owners. Would stay again without hesitation.

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Helpful?
1Thank Lafever M
The Palo Alto I, Public Relations Manager at The Palo Alto Inn, responded to this review

Hi Lafever, We are so glad that you chose The Palo Alto Inn during your recent visit to Stanford University and are thrilled to hear that you found our hotel comfortable and our staff friendly. We strive to offer 5-star service at all times in our newly-renovated boutique hotel. We look forward to seeing you upon your next visit to...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our newly renovated boutique hotel adds a fresh, new experience to the Silicon Valley stay. Beautifully redesigned accommodations create a warm, modern retreat for business and vacation travelers who appreciate the proximity of The Palo Alto Inn to all that Silicon Valley has to offer. Our dedicated staff provides guests with impeccable service, the highest quality amenities, and the most value for each and every stay. We work tirelessly to create an ambiance where our guests can relax and unwind so we provide a complimentary grab and go breakfast, complimentary bottled water and in-room surprise snacks, premium T.V. channels including HBO, free parking, high-speed wifi, in-room safes and a 24-hour concierge, available by text. We are proud to be a longstanding member of the Silicon Valley community and we embrace both the historic charm and high tech industry that is our community. We'd like to welcome you The Palo Alto Inn so you can make the most of your Palo Alto experience! ... more   less 

Additional Information about The Palo Alto Inn

Address: 4238 El Camino Real, Palo Alto, CA 94306-4404 (Formerly Days Inn Palo Alto - San Jose)
Region: United States > California > Palo Alto
Price Range: $152 - $444 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Palo Alto Inn 3*
Number of rooms: 24
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Also Known As:
Days Inn Palo Alto - San Jose Hotel Palo Alto
Palo Alto Days Inn
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Questions & Answers

Questions? Get answers from The Palo Alto Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the second floor.”
SBK7372, 31 Mar 2017 | Read review
“There is no elevator so request ground level if you have trouble with stairs.”
catherinelC3230UU, 26 Oct 2016 | Read review
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