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Sheraton Palo Alto Hotel

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Traveller (143)
Room & Suite (55)
Dining (22)
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Overview
  • Excellent15%
  • Very good33%
  • Average30%
  • Poor16%
  • Terrible6%
Travellers talk about
“club level”(21 reviews)
“caltrain station”(40 reviews)
AMENITIES
Free Internet
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
3 Star Hotel
All hotel details
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Reviews (797)
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115
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52
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All reviewsclub levelstanford universitycaltrain stationpoolside grillnice poolkoi pondwalking distanceself parksan francisco
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271 - 275 of 747 reviews
Reviewed June 19, 2015

High room rate for a hotel in need of and getting renovated. Staff was extremely accommodating and welcoming. Particularly enjoyed the executive lounge for breakfast and evening snack. Lounge staff went out of way to make us feel welcome. Parking was in paid lot but...More

Thank bobsV2461PL
Response from Gurpreet K, Manager at Sheraton Palo Alto HotelResponded June 26, 2015

Dear Bob S, Thank you for taking the time to share your feedback. Your observations are very important to us. We are currently in the process of renovating our guest rooms. Our renovations will address many of the concerns that you have shared. We are...More

Reviewed June 18, 2015

The rooms are very dated. My room was also not clean - there was a dead beetle on the floor, and a tomato seed stuck to the wall, maybe from a tomato-themed sex party which had been going on prior to my stay. The toilet...More

Thank Peter H
Response from Gurpreet K, Manager at Sheraton Palo Alto HotelResponded June 26, 2015

Dear Peter H., Thank you for sharing your observations. Please allow me to apologize to you for next exceeding your expectations. Your experience is not the the norm for us. Please reach out to me personally so I may have the opportunity to make amends....More

Reviewed June 12, 2015 via mobile

Great friendly staff! Excellent central location! Terribly dated, stale smelling rooms with peeling wallpaper. (And we moved twice). The rooms didn't get any better. They do seem to be in the process of upgrading. Check progress and construction levels before booking here.More

Thank Andynoosa
Response from Gurpreet K, Manager at Sheraton Palo Alto HotelResponded June 26, 2015

Dear Andynoosa, Thank you for taking the time to share your feedback. I appreciate your kind comments about our staff and location. Please allow me to apologize to you for your experience with our guest rooms. You experience is not the norm for our property....More

Reviewed June 12, 2015

The hotel provided a comfortable stay for a trip to Palo Alto and Stanford University. It's very close to the campus and handy to regional transportation, including the train and shuttle buses to the university. The pool is the hotel's centerpiece--I didn't get to use...More

1  Thank 52Travel5202
Response from Gurpreet K, Manager at Sheraton Palo Alto HotelResponded June 26, 2015

Dear 52Travel5202, Thank you for sharing your observations of your most recent visit to our property. I am thrilled to hear that you found our location a highlight to your stay and enjoyed our pool. The ambiance by poolside is definitely a highlight for us....More

Reviewed May 31, 2015

Stayed at The Sheraton last month on a business trip. I must say the staff was very helpful and cheerful. The rooms were clean and well turned out. The coffee machine a pleasant addition. The location close to the station and therefore very convenient without...More

Thank exploretheworld2001
Response from Gurpreet K, Manager at Sheraton Palo Alto HotelResponded June 26, 2015

Dear Exploretheworld2001, Thank you for sharing your feedback with us! I'm glad to hear that you had a great business trip and were able to enjoy our hotel and amenities. We appreciate your kind comments about our staff. I hope we can welcome you back...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$137 - US$651 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$137 - US$651 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (143)
Room & Suite (55)
Dining (22)
Pool & Beach (12)
Business Centre & Event Rooms (6)
Family and Play Areas (3)
Questions & Answers
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Ingrid K
May 27, 2016|
Answer
Response from Ingrid K |
plus may I know how many mins. walk to Stanford shopping Center ??
-1
Votes
Ingrid K
May 21, 2016|
Answer
Response from Pamala001 | Reviewed this property |
The pool is average size.
0
Votes
AnnieLParadise
May 1, 2015|
Answer
Response from Vanessa86 |
The Sheraton Palo Alto offered free overnight parking to guests in June of 2014.
0
Votes
Room Tips
"For quiet, ask for the inner court yard"
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"Joined their club & our room shower was larger than my brothers third party booked room & pricing was..."
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"There isn't a view from any part of the hotel (it's at Palo Alto)."
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"Ask for a room facing away from the CalTrain"
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