We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sheraton Palo Alto Hotel

Booking.comUS$259*
View Deal
07/05/2017 08/05/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Sheraton Palo Alto Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

715 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Sheraton Palo Alto Hotel
See the most recent reviews
Showing 668: English reviews
Bellevue, Washington
Reviewed 12 August 2014

I spent a week at the Palo Alto Sheraton this month, so I was able to get a good glimpse of their operation. First impression - The check-in staff were friendly and positive people, even at 11pm. They were very helpful in getting situated and genuinely nice to deal with. No issues, no confusion,... This mindset carries across to all...

 Report
Helpful?
Thank Dino-pravo
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Dino-pravo, I am pleased to hear that you enjoyed your stay with us. Thank you for your complements about our staff. Our housekeeping staff will be delighted to hear of your experience with their service. I am sorry that you faced some issues with your rooms at the time of your arrival. I understand that can be very frustrating....

Reviewed 11 August 2014

This Sheraton is only acceptable because of its location in silicon valley. Everywhere else it would be overpriced. No mini bar, no safe in the room. The carpets are old and dirty (4th floor) and the interior is from the 80s. The wine selection in the resto is decent but not more. It's still one of the better ones in...

 Report
Helpful?
Thank TobiJoe
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear TobiJoe, Please accept my apologies that your stay was not up to our usual standards. I will make sure your feedback is shared with our management team so we may address the concerns brought up. I would appreciate you reaching out to me personally so I may make an effort to ensure your next stay exceeds your expectations. Kindest...

Malibu, CA
Reviewed 8 August 2014 via mobile

I've stayed at the Sheraton a few times for business this year. While the location is good the hotel is average at best. Rooms are large & clean but it appears that this was once a "motor hotel" so not much they can do about that. There are train tracks out back so no matter which part of the hotel...

 Report
Helpful?
Thank 4kona
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Hello 4kona, Please allow me to apologize for not meeting your expectations for your most recent stay with us. I understand the noise from the train can be frustrating. Please reach out to me personally if you are ever in the Palo Alto area so I may seize the opportunity to place you in a quiet room to your liking....

Miami, Florida
Reviewed 7 August 2014

The Sheraton is across the street from the Stanford University campus, just a few steps away from a large mall and the Town and Country shopping center that has many restaurants and nice boutiques, and just a couple of blocks away from the down town University Avenue and surrounding area which has many restaurants, bars, and stores. From the moment...

 Report
Helpful?
Thank Catherine R
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Hello Cartherine R, Thank you for sharing your feedback with the Tripadvisor community. I am pleased to hear that you found our location convenient to your travels. I too love how close of a walk we are to the restaurant and bars in downtown Palo Alto. I thank you for your complements of our staff and know they will be...

Naples, Italy
Reviewed 6 August 2014

Sheraton used to be a chain of nice clean and confortable hotels. This one is not. The rooms are spacious but not very clean. The baths need a serious refurbishement. The pool is filthy and the poolside "beds" are so dirty and old that it is almost impossible to sit on them.

 Report
Helpful?
Thank giulonragu
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Giulonragu, Thank you for your feedback via TripAdvisor. I am sorry to hear that we did not live up to expectations and would appreciate the opportunity to make amends. Please reach out to me personally at gkaur@pahotel.com. I hope to hear from you. Sincerely, Gurpreet

Modesto
Reviewed 4 August 2014

I stayed at the Sheraton Palo Alto Hotel while my husband was hospitalized at Stanford Medical Center. My room was quite nice. The bed was comfortable, although the pillows were too mushy for my taste. Hotel staff was pleasant and offered a discount when they learned of the reason for my stay. Lovely koi pond and swimming pool on the...

 Report
Helpful?
Thank ModestoLori
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear ModestoLori, Thank you kindly for sharing your comments of your most recent stay with us. I am sorry to hear of your frustration with our rates, I suspect it takes a lot of people by surprise when traveling to Silicon Valley. I am pleased that you enjoyed the koi pond, swimming pool, and restaurant. Should you be returning to...

Dublin, Ireland
Reviewed 3 August 2014

I spent 6 nights in the Sheraton while traveling on business. My room was located on the club level, which I think has recently been renovated. The room was really big, bigger than the usual hotel room. It was also facing the street side and not the Caltrain side, which meant that it was really quiet as well. The AC...

 Report
Helpful?
Thank rihamb
Gurpreet K, Manager at Sheraton Palo Alto Hotel, responded to this review

Dear Rihamb, We appreciate you sharing your feedback on Tripadvisor. I am pleased to hear you enjoyed your stay at our property. Thank you for your complements on the facilities at our property. Our staff will be thrilled to hear your kind words. I hope we can welcome you again soon! With warmth, Gurpreet

Vancouver, Canada
Reviewed 3 August 2014

Stayed for one night on business. The hotel staff are very friendly and helpful. My room was far from the elevator, so if you don't like to walk a few minutes to your room, ask for a room closer. The room was a bit dated, could use an update in the next couple of years. Overall it's nice, had breakfast...

 Report
Helpful?
Thank itrvl4work
Itasca, Illinois
Reviewed 30 July 2014

My husband and I stayed here for a wedding that was on the premises. Lovely pool and garden area, food was very good, staff was friendly, our room was very clean and comfy with a nice bathroom, and the room rate was quite reasonable. The wedding reception on the premises was great! Food and decorations were terrific. The location of...

 Report
Helpful?
Thank momdad44
Reviewed 26 July 2014

Our room was a little small and there were no rooms available with 2 beds, but everyone was very nice and helpful. They supplied a roll away bed at no charge. I could tell the hotel is a little older but everything was clean and well taken care of, not run down. The hotel is walking distance into Palo Alto...

 Report
Helpful?
1Thank Danny W

137 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (127)
Viewed
Room/Suite (25)
Viewed
Hotel & Grounds (22)
Viewed
Pool/Beach Area (10)
Viewed
Dining (17)
Viewed
Bathroom (15)
Viewed
View from Room (6)
Viewed
Business Centre/Function Rooms (1)
Viewed
Family/Play Areas (3)
Viewed
Other (28)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (10)
Viewed
Business Centre/Function Rooms (2)
Viewed
Room/Suite (2)
Viewed
Dining (1)
Viewed
Hotel & Grounds (2)
Viewed
Pool/Beach Area (1)
Viewed
Other (2)
07/05/2017 08/05/2017
Hotels you might also like...
Also consider these accommodations in or near Palo Alto
0.1 km away
The Westin Palo Alto
The Westin Palo Alto
#9 of 27 in Palo Alto
635 reviews
0.3 km away
The Epiphany, a Joie de Vivre Hotel
5.4 km away
Dinah's Garden Hotel
Dinah's Garden Hotel
#2 of 27 in Palo Alto
885 reviews
Show Prices
Show Prices
Show Prices
3.6 km away
Creekside Inn
Creekside Inn
#7 of 27 in Palo Alto
594 reviews
1.0 km away
Stanford Park Hotel
Stanford Park Hotel
#1 of 9 in Menlo Park
774 reviews
0.8 km away
Garden Court Hotel
Garden Court Hotel
#5 of 27 in Palo Alto
374 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Palo Alto Hotel is a luxury accommodation in Silicon Valley near Stanford University and San Francisco Bay Area attractions like Fisherman's Wharf, Union Square, Chinatown, and Napa Valley. ... more   less 

Additional Information about Sheraton Palo Alto Hotel

Address: 625 El Camino Real, Palo Alto, CA 94301
Region: United States > California > Palo Alto
Price Range: $237 - $884 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Palo Alto Hotel 3.5*
Number of rooms: 346
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Orbitz, Hotwire, Booking.com, Travelocity, Priceline, getaroom.com and HotelQuickly so you can book your Sheraton Palo Alto Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Palo Alto
Palo Alto Sheraton
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Palo Alto Hotel staff and other travellers.
5 questions
Ask a question
Boston, Massachusetts
over a year ago
Hyderabad, India
Hyderabad, India
over a year ago

See all questions (5)

Questions? Get answers from Sheraton Palo Alto Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing the pool, not the main road”
anjaliosetsinha, 13 Apr 2017 | Read review
“Say no to a room facing the tracks.”
fjn61, 11 Apr 2017 | Read review
“Choose something on the other side of the rail road and construction”
  • View from room window - dirty on right hand side
  • Old and dingy
Jozi2Melb, 25 Mar 2017 | Read review
“Ask if there is building work going on before you book.”
Arandbee, 20 Mar 2017 | Read review
“Avoid the "rooms with a view", or ask to see the view before they upcharge you for it.”
960LisaA, 7 Mar 2017 | Read review
5 of 5
Booking.com
US$259* /night
View Deal
TripAdvisorUS$259
Orbitz.comUS$259
Hotels.comUS$259
View all 10 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates