We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Palo Alto Hotel

783 reviews
Save
Traveller (143)
Room & Suite (54)
Dining (18)
Overview
  • Excellent14%
  • Very good34%
  • Average30%
  • Poor16%
  • Terrible6%
Travellers talk about
“club level”(21 reviews)
“caltrain station”(38 reviews)
Free Internet
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
3.5 Star Hotel
All hotel details
Rooms
Mar. 4Mar. 5
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 3 partner sites to see rooms from US$255.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Palo Alto hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "ab82d5357e7b4f5081e840e7f8b88670", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":79165,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[53894403],"additionalContentIds":[],"pollCount":0,"checkin":{"day":4,"month":3,"year":2018},"checkout":{"day":5,"month":3,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":255,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"ab82d5357e7b4f5081e840e7f8b88670","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":255,"lowestMetaPrice":255,"additionalPartner":false,"highestMetaPriceDisplay":255,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":255,"lowestMetaPrice":255,"highestMetaPriceDisplay":255,"hotelName":"Sheraton Palo Alto Hotel","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImFiODJkNTM1N2U3YjRmNTA4MWU4NDBlN2Y4Yjg4NjcwIiwiQUlLIjoiYjRmMjgwZWZiYjdlNDY0ZDk3MDU4ZDRmMWRjOGY4ZjgifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "04/03/2018", "checkOut": "05/03/2018", "lowestPrice": "US$255", "hasDates": true, "hacComplete": false, "contentIdMappings": {"53894403":"TravelocityEWS"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (783)Write a Review
There are newer reviews for Sheraton Palo Alto Hotel
See the most recent reviews
Filter reviews
734 results
Traveller rating
111
215
229
127
52
Traveller type
Time of year
LanguageEnglish
More languages
111
215
229
127
52
Show reviews that mention
All reviewsclub levelstanford universitycaltrain stationkoi pondpoolside grillnice poolwalking distanceself parksan franciscocourtyardavefountains
FilterEnglish
Updating list...
281 - 285 of 734 reviews
Reviewed 7 March 2015

I just spent two great days at this hotel. I was totally surprised to see a major upgrade to the reception area, the lounge and the rooms. Repeat visitors like myself will be very pleased to ride the completely modernized elevators. Room and pool upgrades...More

1  Thank Gullliver123
Response from Gurpreet K, Manager at Sheraton Palo Alto HotelResponded 30 March 2015

Dear Gullliver123, Thank you for your loyalty and five star review of our hotel! I am so pleased to read that you approve of our upgrades It's feedback such as yours that truly bring smiles to our faces. We will soon finish with the upgrades...More

Reviewed 5 March 2015

I checked in yesterday, and check in time is clearly marked on my reservation as 3 PM. I get to the front desk and they inform me that the guest in my room is a Gold Card member and allowed to stay in my room...More

4  Thank Joe C
Reviewed 23 February 2015

1. I was attending a Venturewell UIF annual meetup 2/19-22. When I checked in at the front desk, there were a lot of guests waiting. I am a SPG gold member, and expected to receive priority check in service. But nobody was serving at the...More

1  Thank forrestlee75
Response from Gurpreet K, Manager at Sheraton Palo Alto HotelResponded 26 February 2015

Dear Forrestlee75, Thank you for taking the time to share your feedback with the TripAdvisor community. I am sorry to hear that your stay with us did not exceed your expectations. I would welcome the opportunity to further discuss and attempt to make amends. Please...More

Reviewed 20 February 2015

We were hesitant to stay at this hotel because of the bad reviews but were part of a group so we didn't have a choice. Unfortunately we had many problems during the stay. We had to wait two hours to check in (came at 2...More

2  Thank SuperMom48
Response from Gurpreet K, Manager at Sheraton Palo Alto HotelResponded 26 February 2015

Dear SuperMom48, Thank you for taking the time to share your thoughts on your recent stay at The Sheraton Palo Alto. I sincerely apologize on behalf of our entire staff for your experience at our hotel and regret to hear that we were unable to...More

Reviewed 18 February 2015 via mobile

Our one night stay here was excellent. We were a walk in booking and the front of house staff were superb. Great room location overlooking the koi pond. Better than expected based on some reviews here. Would certainly return.More

Thank DJ1971
Response from Gurpreet K, Manager at Sheraton Palo Alto HotelResponded 26 February 2015

Dear DK1971, Thank you for sharing your feedback of your most recent visit with the TripAdvisor community. It is heartwarming to read your kind comments about our hotel and staff. I am pleased that you were able to enjoy the location of your room. I...More

View more reviews
PreviousNext
15556575859147
About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$145 - US$619 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$145 - US$619 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (143)
Room & Suite (54)
Dining (18)
Pool & Beach (11)
Business Centre & Event Rooms (5)
Family and Play Areas (3)
Questions & Answers
Ask a question
Ingrid K
27 May 2016|
Answer
Response from Ingrid K |
plus may I know how many mins. walk to Stanford shopping Center ??
-1
Votes
Ingrid K
21 May 2016|
Answer
Response from Pamala001 | Reviewed this property |
The pool is average size.
0
Votes
AnnieLParadise
1 May 2015|
Answer
Response from Vanessa86 |
The Sheraton Palo Alto offered free overnight parking to guests in June of 2014.
0
Votes
PreviousNext
12
Room Tips
"For a quieter room, avoid a room near stairs or elevator, as well as rooms facing the Caltrain tracks."
Read review
"This is not"
Read review
"GO for the upgrade with the jacuzzi cuz the room is larger!"
Read review
"Don't get a room facing the train tracks - you will hear the CalTrain as it goes by."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing