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Comfort Inn Palo Alto

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Comfort Inn Palo Alto
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166 Reviews from our TripAdvisor Community

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Showing 149: English reviews
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Santa Maria, California, United States
Reviewed 1 week ago

The room was very clean and well stocked. The hotel is close to a main thoroughfare so sometimes you could hear traffic. Had a microwave and mini refrigerator. Our visit was for medical consultation at SMC and hotel was only 4 miles from there. Will definitely stay there next time.

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Helpful?
Thank gerrijellison
california
HOTEL’S FAVOURITE REVIEW
Reviewed 6 February 2017 via mobile

Although they charge $20 extra for the pooch, they provide a doggy grassy area at the back of the motel! Very well located, no frills place at an unheard-of reasonable price for this area. Nice breakfast and super friendly staff.

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Helpful?
Thank bahamareef
About Hotel's Favourite Review
DeniseWallace610, General Manager at Comfort Inn Palo Alto, responded to this review

Dear Valued Guest, Comfort Inn Palo Alto appreciates your feedback regarding your recent visit with your dog. We understand that pets are a part of the family and hope that you will return soon. Glad to hear that you enjoyed the breakfast and paid a reasonable price for your stay. We look forward to seeing you soon. Kind regards, Denise...

Paso Robles, California
Reviewed 1 week ago

Price gouging - a pejorative term referring to when a seller spikes the prices of goods, services or commodities to a level much higher than is reasonable or fair and is exploitative to an unethical extent. I ended up staying here after my car was damaged by one of the numerous potholes traveling down the 101 and required a tow...

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Helpful?
Thank zach84sr
San Francisco, California
Reviewed 3 weeks ago

As my work colleague says, the price of hotel rooms in the Palo Alto area is "highway robbery." Can't believe I had to pay over $700 for two nights here...but I needed a room at the last minute and was glad the Comfort Inn was available. The staff was friendly and the breakfast acceptable. My room was very basic, but...

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Helpful?
Thank Ohana_Lover
Boston, Massachusetts
Reviewed 4 weeks ago

I stayed two nights at this hotel having been to Palo Alto maybe 60 times over the past 20 years. The rates for hotels/motels for weekday nights is outrageous so I stayed at the Comfort Inn because it was only $315 per night. At these rates, I have basic expectations. The room is shabby at best. There was a spider...

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Helpful?
Thank RonTomp
DeniseWallace610, General Manager at Comfort Inn Palo Alto, responded to this review

Dear Ron, Thank you for taking the time to provide feedback regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests...

Herndon, Virginia
Reviewed 21 February 2017

Beware the cancellation policy. My daughter booked this hotel and even though she tried to cancel the reservation more than a week before when the event was postponed, she was told it was non-refundable and was charged the full amount of her two night stay.

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Helpful?
Thank G N
DeniseWallace610, General Manager at Comfort Inn Palo Alto, responded to this review

Dear G N, I apologize that the hotel was unable to waive the penalty on your daughter's prepaid non-refundable/No cancel reservation. The discount on these types of reservations is substantial. The risk is sometimes not worth the savings, as the penalty is 100% as noted on the confirmation. The hotel's cancellation policy on typical reservations is 24 hours prior to...

Reviewed 17 February 2017 via mobile

Stayed a good 7 nights at the inn. Friendly staff and meticulous housekeeping. Very satisfied with the cleanliness in the cleaning. Will come back again. Keep up the good service! Definitely a good place for 'Rested. Set. Go'.

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Helpful?
Thank kohhh88
DeniseWallace610, General Manager at Comfort Inn Palo Alto, responded to this review

Dear kohhh88, My staff and I are delighted to receive your feedback regarding your recent stay at Comfort Inn Palo Alto. My housekeeping department works diligently on keeping our property clean and appreciates your acknowledgement. Please come back and visit my friendly staff and I again soon. Kind regards, Denise Wallace General Manager

Seattle, Washington
Reviewed 27 January 2017

Stayed here overnight on a business trip. Rooms were functional, a bit darkly lit and somewhat tired in furnishings and overall appearance but for the most part clean. Wifi was free, and the speed was adequate for my needs. TV had quite a number of channels. Heating/cooling was a wall mounted unit that didn't generate too much noise when working....

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Helpful?
Thank MD2Be
DeniseWallace610, General Manager at Comfort Inn Palo Alto, responded to this review

Dear Valued Guest, Thank you for your review. Comfort Inn Palo Alto appreciates your feedback and will use the information you provided to make improvements. We hope that you will consider staying with us again. Kind regards, Denise Wallace General Manager

Seattle
Reviewed 27 January 2017 via mobile

Not a lot to recommend this place, beyond the fact that it's somewhat less expensive than other (overpriced!) hotels in the area. Our room was noisy (no weather-stripping on the door meant we could see light streaming through the crack), we didn't have thin inside curtains, only thick ones (other rooms had both), and the water flow in the shower...

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Helpful?
Thank TonyTonto
Henderson
Reviewed 22 December 2016

In this high tech area with very expensive hotels, I was glad that I found a real bargain in the Comfort Inn. Room was cheaper and better than my meals in the area. Good breakfast with eggs and sausage every morning. Try it, I don't think you'll regret it. It's an older style motel, but has been well kept and...

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Helpful?
Thank David L
DeniseWallace610, General Manager at Comfort Inn Palo Alto, responded to this review

Dear David, My staff and I appreciate your feedback regarding your recent stay at Comfort Inn Palo Alto. We hope you return soon for another great stay. Kind regards, Denise Wallace General Manager

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Join the Comfort Inn Stanford University in Palo Alto, a convenient, family and pet friendly Northern California coastal hotel near San Jose Airport, Stanford Shopping, and Paramount's Great America, for exciting West Coast getaways. ... more   less 

Additional Information about Comfort Inn Palo Alto

Address: 3945 El Camino Real, Palo Alto, CA 94306-3319
Region: United States > California > Palo Alto
Price Range: $131 - $438 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Palo Alto 2.5*
Number of rooms: 70
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Also Known As:
Comfort Inn Palo Alto Hotel Palo Alto
Palo Alto Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn Palo Alto staff and other travellers.
3 questions
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2 months ago
redwood city, California
Laguna Hills, California
over a year ago

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Questions? Get answers from Comfort Inn Palo Alto staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Watch out for rate hikes”
 of 5 bubbles zach84sr, 19 Mar 2017 | Read review
“Doubt there is any variation”
  • Two dead horseflies on the window sill
 of 5 bubbles RonTomp, 25 Feb 2017 | Read review
“I prefer a ground floor, because I can't climb stairs any more.”
 of 5 bubbles 399DavidL399, 22 Dec 2016 | Read review
“Rooms in back are adjacent to school playground. Request one facing parking lot if this is going to be an issue.”
 of 5 bubbles NancyP112, 19 Oct 2016 | Read review
“If it's possible choose a room which is far behind the reception to avoid the traffic noise.”
 of 5 bubbles muchmuchWien, 18 Oct 2016 | Read review
5 of 5