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Comfort Inn Palo Alto

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Comfort Inn Palo Alto
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166 Reviews from our TripAdvisor Community

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Showing 149: English reviews
Turlock, California
Reviewed 29 July 2016 via mobile

I had to stay in town for my husband's Surgery. It was ok. I hated spending so much money for a hotel that was just ok but I had no other options at the time. My room was clean but it could really use some updating.

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Helpful?
Thank Tcard2013
DeniseWallace610, General Manager at Comfort Inn Palo Alto, responded to this review

Dear Guest, It is great to hear that your room was clean. The hotel's property improvement plan is coming soon and we welcome you back to the Comfort Inn Palo Alto very soon. Kind regards, Denise Wallace General Manager

Reviewed 21 July 2016 via mobile

Could have been worse, no bed bugs (so far). Clearly worn out hotel, but sheets were comfortable and it was a quiet stay. I slept well, which is not an easy feat. I wouldn't choose to go back to this hotel, unless there were no other options. But it was functional and the shower/water pressure was great!

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1Thank Christine K
DeniseWallace610, General Manager at Comfort Inn Palo Alto, responded to this review

Dear Christine, It is always encouraging to hear that our guests slept well while staying at the Comfort Inn Palo Alto. Please consider staying with us again after the property is renovated. Kind regards, Denise Wallace General Manager

Brighton, Michigan
Reviewed 18 July 2016

I will plead ignorance in not understanding at all the prices and costs in Palo Alto. With that in mind, I guess I should not have been surprised by the very old, outdated rooms and motel for the very high per-night room fee. The Comfort Inn is tucked away right on El Camino Real. The lobby is right along the...

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Helpful?
Thank Matt S
DeniseWallace610, General Manager at Comfort Inn Palo Alto, responded to this review

Dear Matt, Thank you for your feedback regarding your recent stay at the Comfort Inn Palo Alto. I apologize that you were shocked with the price of your stay. The rates are based on demand in the area and do fluctuate day to day. I am happy to hear that the location was convenient for you. Please consider staying with...

Bartlesville, Oklahoma
Reviewed 3 July 2016

Typical Comfort Inn but it is obviously a very old motel that has been remodeled on the inside and minimal improvements on the outside. Room/bath was very clean and beds were comfortable. Given the location, close to Stanford, it was reasonably priced but certainly not a bargain. Typical Comfort Inn amenities, fridge, micorwave, and breakfast.

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Helpful?
Thank Del C
DeniseWallace610, General Manager at Comfort Inn Palo Alto, responded to this review

Dear Del, Thank you for your feedback. It is always encouraging to hear that our housekeeping staff at the Comfort Inn Palo Alto is keeping our brand standards of a clean room and bathroom. The Serta mattresses are very comfortable. The hotel is currently finalizing the property improvement project to be completed later this year. Please visit again soon. Kind...

Modesto, California
Reviewed 27 June 2016 via mobile

I've stayed about three times. All due to having medical appts. at Stanford. Stayed due to the reasonable price and proximity to Stanford. First room near the end was terrible. Second one more in the middle was a little better. Certainly no frills and doesn't seem to be real well maintained. Also window heat and a/c unit on our first...

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Helpful?
Thank quintina1999
DeniseWallace610, General Manager at Comfort Inn Palo Alto, responded to this review

Dear Quintina, I apologize that you the Comfort Inn did not exceed your expectations. Please consider staying with us again as the property improvement plan is in the works. Kind regards, Denise Wallace General Manager

York, Pennsylvania, Usa
Reviewed 25 June 2016

The rooms were clean, but outdated. Breakfast was good enough. Parking spaces are small like someone else said. Somewhat convenient to Stanford. There are a lot of stoplight before the campus so the distance is deceiving.

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Helpful?
Thank Jane D
DeniseWallace610, General Manager at Comfort Inn Palo Alto, responded to this review

Dear Jane, Thank you for your feedback regarding your recent stay at the Comfort Inn Palo Alto. The housekeeping works hard to keep the property clean and appreciate you noticing. Please keep in mind that the property is currently in the progress of finalizing the improvement plan. We hope to see you again soon. Kind regards, Denise Wallace General Manager

New York City, New York
Reviewed 24 June 2016

Located in the heart of Palo Alto not far from Stanford U. on El Camino Real, a very busy, very congested street. Just about any kind of food you like within walking distance, seems like a very large number of Asian restaurants but plenty of other cuisines as well. Parking spaces seemed a little small, good luck parking your ginormous...

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Helpful?
Thank William J
DeniseWallace610, General Manager at Comfort Inn Palo Alto, responded to this review

Dear William, Thank you for your loyalty to Choice Hotels and for being an Elite Choice Privileges member. Your detailed feedback is very much appreciated and look forward to another opportunity to serve your hotel ness at the Comfort Inn Palo Alto. I apologize for the hold on your credit card. The hotel typically authorizes a 1 night stay prior...

Minneapolis, Minnesota
Reviewed 12 June 2016

Wanted a room with two queen beds for Stanford graduation weekend. Got what I wanted at the Comfort Inn which was convenient to Stanford - 2 miles or less than 10 minutes (by car) away. Room was clean, good tv, comfortable beds. But at close to $250 per night, way over-priced. Would have felt a lot better at $100-$125. I...

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Helpful?
Thank JLKnapp
DeniseWallace610, General Manager at Comfort Inn Palo Alto, responded to this review

Dear JLKnapp, So glad that you found the beds "comfortable" at the Comfort Inn Palo Alto at Stanford, and the "good" tv in your room. The rates are always based on demand and fluctuate based on many variables. Please book directly with the hotel to receive the Best Available Rate for your future stays. My staff and I look forward...

Rocklin, California
Reviewed 15 May 2016

The parking was free so complaining seems a bit wrong but the spaces were compact and with a SUV you just couldn't help parking outside your space. That made me uncomfortable from the start. The staff was helpful and the room pleasant but not exciting. And there was a pill found on the bathroom floor. It was a small white...

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Helpful?
Thank Brookfieldsfan
DeniseWallace610, General Manager at Comfort Inn Palo Alto, responded to this review

Dear Valued Guest, We appreciate you letting us know what the hotel can do to provide better service to all of our guests. I apologize for your concerns mentioned. Our friendly staff and cleanliness, along with safety are the teams top priorities. We are investigating and correcting the issues you pointed out and are confident that all items will be...

Bremerton, Washington
Reviewed 4 April 2016

Hotel had trouble finding our reservation, told us they were sold out, weren't very helpful at the front desk and it seemed more of a bother to them, than trying to help. They finally found our reservation after a lot of time looking. Rooms are expensive, but average in the interior at best. All rooms we saw had outside entries,...

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Helpful?
Thank Bstrbrwn
DeniseWallace610, General Manager at Comfort Inn Palo Alto, responded to this review

Dear Guest, I apologize for the challenges of finding your reservation upon check-in. The Comfort Inn Palo Alto, to my knowledge, does not advertise having a swimming pool or Jacuzzi. I would appreciate knowing what source this came from so that I can correct it. Please feel free to call me directly regarding the miscommunication. Your feedback is appreciated and...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Join the Comfort Inn Stanford University in Palo Alto, a convenient, family and pet friendly Northern California coastal hotel near San Jose Airport, Stanford Shopping, and Paramount's Great America, for exciting West Coast getaways. ... more   less 

Additional Information about Comfort Inn Palo Alto

Address: 3945 El Camino Real, Palo Alto, CA 94306-3319
Region: United States > California > Palo Alto
Price Range: $132 - $440 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Palo Alto 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Comfort Inn Palo Alto Hotel Palo Alto
Palo Alto Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn Palo Alto staff and other travellers.
3 questions
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2 months ago
redwood city, California
Laguna Hills, California
over a year ago

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Questions? Get answers from Comfort Inn Palo Alto staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Watch out for rate hikes”
 of 5 bubbles zach84sr, 19 Mar 2017 | Read review
“Doubt there is any variation”
  • Two dead horseflies on the window sill
 of 5 bubbles RonTomp, 25 Feb 2017 | Read review
“I prefer a ground floor, because I can't climb stairs any more.”
 of 5 bubbles 399DavidL399, 22 Dec 2016 | Read review
“Rooms in back are adjacent to school playground. Request one facing parking lot if this is going to be an issue.”
 of 5 bubbles NancyP112, 19 Oct 2016 | Read review
“If it's possible choose a room which is far behind the reception to avoid the traffic noise.”
 of 5 bubbles muchmuchWien, 18 Oct 2016 | Read review
5 of 5