Residence Inn by Marriott Los Angeles Pasadena/Old Town
Residence Inn by Marriott Los Angeles Pasadena/Old Town
21 W Walnut St, Pasadena, CA 91103
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Avg. C$475 /night, 9/17 - 9/18
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4.0
#15 of 27 hotels in PasadenaLocation
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Rest easy at Residence Inn by Marriott Los Angeles Pasadena/Old Town. Our hotel in Pasadena, California is located near the Rose Bowl, many shops and restaurants of Old Town Pasadena, and the Gamble House. After a busy day, relax by our outdoor heated pool or rest in one of our many suites, equipped with a full kitchen.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Bowling offsite
Patio
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Breakfast available
Complimentary Instant Coffee
Kid-friendly buffet
Squash offsite
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
BBQ facilities
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shared lounge / TV area
Sun loungers / beach chairs
ATM on site
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Room features
Air conditioning
Additional bathroom
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Oven
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Green
Languages Spoken
English, Spanish, Filipino
Location
21 W Walnut St, Pasadena, CA 91103
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 85 out of 100
85
Hollywood Burbank Airport
19.9 km•
See all flights
Los Angeles Intl Airport
33 km•
See all flights
Memorial Park
5 min•Los Angeles Metro Rail
Rental Cars
61 Restaurants
within 0.5 kilometers
176Reviews8Q+A36Room tips
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Detailed Reviews
We had to stay here in a pinch due to an extended power outage in our neighborhood. As expected, the Residence Inn is a solid hotel that consistently delivers a good experience and product.
Positives:
* Staff were very friendly & helpful
* King suite was spacious for our family of 4 and pet between a king sized bed and a full sized pull out sofa sleeper
* Room has a decent kitchen with the basic supplies need to cook meals
* Location is an easy walk to Old Town Pasadena where there are lots of restaurants, shopping, and frozen yogurt or ice cream for the kids
* Pets are allowed, but there is a $150 charge per stay
Not So Great:
* Room carpet was dirty and probably hasn’t been washed in a long time
* Too many patrons smoking marijuana even though it’s non-smoking. We smelled it in the hallway of our floor and the garage was full of marijuana smoke and exhaust
* Self-parking fee was $22 per night
Positives:
* Staff were very friendly & helpful
* King suite was spacious for our family of 4 and pet between a king sized bed and a full sized pull out sofa sleeper
* Room has a decent kitchen with the basic supplies need to cook meals
* Location is an easy walk to Old Town Pasadena where there are lots of restaurants, shopping, and frozen yogurt or ice cream for the kids
* Pets are allowed, but there is a $150 charge per stay
Not So Great:
* Room carpet was dirty and probably hasn’t been washed in a long time
* Too many patrons smoking marijuana even though it’s non-smoking. We smelled it in the hallway of our floor and the garage was full of marijuana smoke and exhaust
* Self-parking fee was $22 per night
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
For a week of business we booked this hotel and after our bad experience with another Marriott the week before in Tucson I was a little but reluctant. Turns out unjustified. The hotel is in a convenient location, close to old town, not too noisy and offers breakfast and parking. The breakfast is okay, nothing special but includes the "standards". The rooms are spacious enough, and have all the amenities one would need. The entire property seems not very old and is very clean. Beds are comfortable and bath room is roomy.
This is a solid hotel and what you expect for the price.
This is a solid hotel and what you expect for the price.
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Date of stay: January 2020Trip type: Travelled on business
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is a wonderful hotel. My only advice is to make sure you book a room on the inner courtyard pool side. The hotel is located on a very busy street. On Friday, Saturday and Sunday night the noise from cars with blaring music can be difficult to sleep through. At some point it would be great if they replaced the windows on that side with soundproof types but that is expensive. Our room was very comfortable, the kitchen had a full size range. The staff is incredibly helpful and friendly. Their housekeeping staff is the best i have ever experienced. I know some people don't believe in leaving a tip for the housekeeping staff that clean the rooms. Please reconsider that and tip what you can. They work very hard cleaning up each room to a degree that goes beyond any i have experienced.
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joseph Alonzo, Other at Residence Inn by Marriott Los Angeles Pasadena/Old Town
Responded Apr 18, 2023
We appreciate your review and hope to see you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hard product at this Residence Inn is quite good -- great location with clean, modern and spacious rooms. We had the two bedroom two bath suite, which though pricey at around $500 a night, was great for our family and even better than connecting room options elsewhere. The beds and pillows were comfortable, and the showers hot with good pressure.
However, there were a number of disappointments with the soft product. We arrived late with a sick and very tired child, to find there were no linens in the room for the sofa bed. Moreover, the only person who could bring them up was on break for the next 20 minutes, and they wouldn't allow me to just come down to the front desk for them. These really should be kept in the room. Second, they have the large containers in the shower for soap, shampoo, etc., and once I was in the shower I discovered there were two shower gel containers, and no shampoo.
The breakfast by far was the biggest disappointment, probably one of the worst I've ever had at a free breakfast property. The big metal warmers where you usually find things like bacon, sausage, or scrambled eggs, were filled with breakfast sandwiches (see photo). Specifically, the type where you buy frozen and heat up in the microwave, and keeping them in those warmers makes the buns a bit damp and unpleasant. I tried one, the soggy bun was bad enough, but it became inedible when I bit into the middle to find it cold from not having been microwaved thoroughly. They also were out of plates, having only small bowls, and apparently could not go down to Costco or the grocery store to restock. They also had limited juice options.
I'm really on the fence on whether I'll go back to this property. The location and the large suite option make it hard to beat, but the failures from poor choices by management and lack of staff training make me want to try my luck elsewhere, particularly given the high cost.
However, there were a number of disappointments with the soft product. We arrived late with a sick and very tired child, to find there were no linens in the room for the sofa bed. Moreover, the only person who could bring them up was on break for the next 20 minutes, and they wouldn't allow me to just come down to the front desk for them. These really should be kept in the room. Second, they have the large containers in the shower for soap, shampoo, etc., and once I was in the shower I discovered there were two shower gel containers, and no shampoo.
The breakfast by far was the biggest disappointment, probably one of the worst I've ever had at a free breakfast property. The big metal warmers where you usually find things like bacon, sausage, or scrambled eggs, were filled with breakfast sandwiches (see photo). Specifically, the type where you buy frozen and heat up in the microwave, and keeping them in those warmers makes the buns a bit damp and unpleasant. I tried one, the soggy bun was bad enough, but it became inedible when I bit into the middle to find it cold from not having been microwaved thoroughly. They also were out of plates, having only small bowls, and apparently could not go down to Costco or the grocery store to restock. They also had limited juice options.
I'm really on the fence on whether I'll go back to this property. The location and the large suite option make it hard to beat, but the failures from poor choices by management and lack of staff training make me want to try my luck elsewhere, particularly given the high cost.
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Date of stay: March 2023
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Paid $450 for 2 rooms. They had 63 degrees F upon arrival, thermostats were impossible to reprogram. Manager Ricky assured us to go to dinner, he'd have the rooms at 73 degrees for us. We returned at midnight, rooms were now 60 degrees. Front desk and maintenance man were unable to increase temp in either room. Waited until 2am without even sitting down, leave alone lying down in that hotel, temp remained 60 degrees in either room. The lobby was also freezing cold. Front desk staff put in writing that thermostats were not working and that we should get complete refund for both rooms. We left at 2 am without even having sat down. However, we never received a penny back, manager refused any refund. It's a total dump and rip off!
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Date of stay: August 2021
Cleanliness
Service
Sleep Quality
Room Tip:Â Don't go there!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I've previously stayed at this property twice (pre-Covid) and was very satisfied. This visit, I found the hotel is more like a collection of small Airbnb rooms than a hotel. There is no maid service unless requested each day and even then it is minimal. I found the staff unconcerned when problems occurred and the resolution of problems was beyond their ability to resolve. When I found the that the body wash dispenser was empty (mid-shower) I reported it to the desk clerk the following morning and was told they would remedy it. When I returned to my room that night I found a bottle of shower gel on the counter in the kitchen, the empty shower container untouched. Asking for fresh towels resulted in the same cavalier response - left on the kitchen counter. My bed was untouched my entire stay. It was like the hotel staff simply couldn't be bothered to make the effort. For nearly $400 a night I had hoped for service a bit better than a roadside motel. I will not be returning.
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Date of stay: June 2022
Service
Room Tip:Â You can access the second floor by stairs and elevator and the amenities are all located on the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Pros:
Spacious room with kitchen, sofa, desk, and large bathroom;
Easy to walk to lots of restaurants in Old Town Pasadena;
Reasonable walk to Metro Memorial Park Station light rail;
I was able to have food delivered directly to my room by an outside restaurant;
Free Breakfast
Cons:
The free breakfast was mediocre.
No free bottled water was provided - I was told there would be bottled water in my room, but that wasn't the case.
Customer service varied in quality. I realized the day after check out that I left my computer charger in my room. When I called to try to get it back I spoke to a few different staff and only one appeared to have made any effort to see if it was actually in the room. Twice I was hung up on by the front desk staff. I don't know if that was an accident, but they didn't bother to call back. It was my mistake to leave it there, but I was disappointed that they didn't help.
Notes:
Interior room on the 3rd floor was pretty quiet, but the pool, ping pong table, life-size chess, etc. were just outside on the 2nd floor, so I may have been lucky.
I saw a room at the Courtyard across the street and it was much smaller.
Spacious room with kitchen, sofa, desk, and large bathroom;
Easy to walk to lots of restaurants in Old Town Pasadena;
Reasonable walk to Metro Memorial Park Station light rail;
I was able to have food delivered directly to my room by an outside restaurant;
Free Breakfast
Cons:
The free breakfast was mediocre.
No free bottled water was provided - I was told there would be bottled water in my room, but that wasn't the case.
Customer service varied in quality. I realized the day after check out that I left my computer charger in my room. When I called to try to get it back I spoke to a few different staff and only one appeared to have made any effort to see if it was actually in the room. Twice I was hung up on by the front desk staff. I don't know if that was an accident, but they didn't bother to call back. It was my mistake to leave it there, but I was disappointed that they didn't help.
Notes:
Interior room on the 3rd floor was pretty quiet, but the pool, ping pong table, life-size chess, etc. were just outside on the 2nd floor, so I may have been lucky.
I saw a room at the Courtyard across the street and it was much smaller.
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I stayed here for 25 total nights over multiple stays. Of those 25 nights the room heating/air conditioning did not work on 12 nights (in different rooms). When I called the desk I was told that they "knew about the problem and were waiting for parts". For 12 days in different rooms? The final straw was when I checked in at 4pm on my final stay. I was told that my room wasn't ready because they were finishing up cleaning it. And that is would be 5 or 10 minutes. Well, the 5 or 10 minutes claim went on for TWO HOURS of sitting in the lobby. When the room was finally ready it wasn't clean. The shower didn't drain and I stood in 2" of water every time. The rug was dirty and had hair and food crumbs on it. The shelves in the fridge weren't clean. So, what were they doing for two hours? It can't possibly take that long to clean a room. Finally, the employee smoke right near the entrance door and the whole area stinks.
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Date of stay: June 2021Trip type: Travelled on business
Location
Cleanliness
Service
Room Tip:Â Go somewhere else
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our family had a leak in our home and were displaced for about a month. After staying in 4 other hotels prior to the Residence Inn, we decided to choose the Residence Inn Los Angeles Pasadena / Old Town for the remainder of our displacement.
Overall our stay was great! The staff, especially the morning front desk team, was very friendly to us, and our family was able to become very familiar with them. Our daughter even made some of them friendship bracelets! The rooms were spacious, and for the most part, quiet, and we took advantage of some of the amenities like the gym and free complimentary breakfast.
The only thing I would suggest improving upon would be the communication between the sales team and front desk, and front desk and housekeeping. There seemed to be some communication breakdowns between the departments. I'd also suggest that the sales team be more responsive to the guests when asked questions. I sent two emails and never received a response, and instead, had to also follow up with phone calls. That isn't the best business practice in a hospitality setting.
Other than those small issues, the hotel was clean, modern, and quiet. It was a great place for an extended stay with children. The location is perfect as its a VERY short walk to restaurants, bars, and shopping in Old Town Pasadena. Also, it's only a short drive to the Rose Bowl. God forbid we are in that position again, but if we are, we will certainly stay at the Residence Inn Los Angeles Pasadena / Old Town!
Special shout out to: Kayre (FD), Brianna (FD), Sebastian (Hskp), Danny (FD), Carmen (Hskp), Evelyn (FD), Katrina (FD), and Janet (FD)
Overall our stay was great! The staff, especially the morning front desk team, was very friendly to us, and our family was able to become very familiar with them. Our daughter even made some of them friendship bracelets! The rooms were spacious, and for the most part, quiet, and we took advantage of some of the amenities like the gym and free complimentary breakfast.
The only thing I would suggest improving upon would be the communication between the sales team and front desk, and front desk and housekeeping. There seemed to be some communication breakdowns between the departments. I'd also suggest that the sales team be more responsive to the guests when asked questions. I sent two emails and never received a response, and instead, had to also follow up with phone calls. That isn't the best business practice in a hospitality setting.
Other than those small issues, the hotel was clean, modern, and quiet. It was a great place for an extended stay with children. The location is perfect as its a VERY short walk to restaurants, bars, and shopping in Old Town Pasadena. Also, it's only a short drive to the Rose Bowl. God forbid we are in that position again, but if we are, we will certainly stay at the Residence Inn Los Angeles Pasadena / Old Town!
Special shout out to: Kayre (FD), Brianna (FD), Sebastian (Hskp), Danny (FD), Carmen (Hskp), Evelyn (FD), Katrina (FD), and Janet (FD)
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Do you enjoy overheating in a room with windows that barely open and no working air conditioning? Do you enjoy paying $35 a night for parking? Do you enjoy the sounds of the freeway and people yelling outside? And lastly do you enjoy having to wait to check-in till 4pm in the afternoon?
Then I have the hotel for you!
Welcome to the Residence Inn Pasadena where the hotel staff are friendly but the services are abysmal at best. Where you can get emails (that look like scams) letting you know on the day of your stay that the AC is broken in your room! When you choose to arrive at the hotel you are greeted warmly by reception staff that let you know that your AC is truly broken and that they are doing their very best to fix it *insert sad emoji here*. In return for already being inconvenienced and blindsided you get ✨free parking✨ and ✨10% off✨ because we care about your comfort and stay. Now proceed upstairs to your rooms where they give you a sad little box fan and the world’s smallest (and cheapest) portable AC unit. Now sit back and relax while you roast inside your fish bowl.
What’s this? You wish to change rooms?
Of course right this way let’s get you to your new (smaller and cheaper) room you didn’t pay for and enjoy AC again! Yayyyyy!
Oh no the AC broke in this new room a whole 5 HOURS later!?!?!
Well let’s get you to another room, and so on and so on
You can enjoy being hopscotched from room to room, with little to no forgiveness from the hotel, and lackluster care from a company and corporation that really could not care less about your stay.
If you want to actually enjoy your time in Pasadena I would stay far far FAR away from this hotel. You would have a much better time sleeping in a Motel 6 than here.
Heed the recent reviews and never stay here. Higher prices don’t always mean better accommodations
Then I have the hotel for you!
Welcome to the Residence Inn Pasadena where the hotel staff are friendly but the services are abysmal at best. Where you can get emails (that look like scams) letting you know on the day of your stay that the AC is broken in your room! When you choose to arrive at the hotel you are greeted warmly by reception staff that let you know that your AC is truly broken and that they are doing their very best to fix it *insert sad emoji here*. In return for already being inconvenienced and blindsided you get ✨free parking✨ and ✨10% off✨ because we care about your comfort and stay. Now proceed upstairs to your rooms where they give you a sad little box fan and the world’s smallest (and cheapest) portable AC unit. Now sit back and relax while you roast inside your fish bowl.
What’s this? You wish to change rooms?
Of course right this way let’s get you to your new (smaller and cheaper) room you didn’t pay for and enjoy AC again! Yayyyyy!
Oh no the AC broke in this new room a whole 5 HOURS later!?!?!
Well let’s get you to another room, and so on and so on
You can enjoy being hopscotched from room to room, with little to no forgiveness from the hotel, and lackluster care from a company and corporation that really could not care less about your stay.
If you want to actually enjoy your time in Pasadena I would stay far far FAR away from this hotel. You would have a much better time sleeping in a Motel 6 than here.
Heed the recent reviews and never stay here. Higher prices don’t always mean better accommodations
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Date of stay: September 2024Trip type: Travelled with family
Room Tip:Â Book a hotel anywhere else
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Ashley Baum, Guest Services / Front Office at Residence Inn by Marriott Los Angeles Pasadena/Old Town
Responded 2 weeks ago
Dear Megan, On behalf of Marriott and the Residence Inn Pasadena Old Town I would like to express our sincere apologies for our AC failures. The entire team empathizes with the impact to your travel experience. Our team has worked diligently through these issues. We appreciate you sharing your feedback, your loyalty, and your patronage. Please feel free to contact General Manager, Shannon Labbe directly should you like to discuss further. We have long been a preferred location with our dedication to our guests and service. We would love the opportunity to host you again in the future. Shannon can personally assist with any future needs. She can be reached at Shannon.Labbe@marriott.com Sincerely, The Residence Inn Old Town Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I'm sorry, I don't know. (I'm from Georgia) Ask the front desk at the hotel. P,S. It's easy to get a taxi or Uber.
I don't have a pet to answer that question...sorry
We were in a King room facing Fair Oaks Blvd. and the room was quiet. Most of the time we don't pick a room for the view since we spend little time in the room and it's usually dark by the time we get to the room. Hope that helps.
It's about 3/4 mile and a 15-minute walk. Sidewalks all the way. Map it if you're wondering what streets to take.
No shuttles, but it's a pretty short 3 block walk.
DCtraveller41 wrote a tip Apr 2024
Washington DC, District of Columbia185 contributions109 helpful votes"don't stay in rooms facing teh busy street"Read full review
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PRICE RANGE
C$284 - C$446 (Based on Average Rates for a Standard Room)
LOCATION
United StatesCaliforniaPasadena
NUMBER OF ROOMS
144
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
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Frequently Asked Questions about Residence Inn by Marriott Los Angeles Pasadena/Old Town
Which popular attractions are close to Residence Inn by Marriott Los Angeles Pasadena/Old Town?
Nearby attractions include IPIC - Pasadena (0.4 km), St. Andrew Church (0.2 km), and Gold Class Theater (0.4 km).
What are some of the property amenities at Residence Inn by Marriott Los Angeles Pasadena/Old Town?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Residence Inn by Marriott Los Angeles Pasadena/Old Town?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn by Marriott Los Angeles Pasadena/Old Town?
Guests can enjoy free breakfast, barbeque facilities, and free instant coffee during their stay.
Is parking available at Residence Inn by Marriott Los Angeles Pasadena/Old Town?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Residence Inn by Marriott Los Angeles Pasadena/Old Town?
Conveniently located restaurants include Russell's, Cafe Santorini, and Union.
Are there opportunities to exercise at Residence Inn by Marriott Los Angeles Pasadena/Old Town?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Residence Inn by Marriott Los Angeles Pasadena/Old Town located near the city centre?
Yes, it is 0.7 km away from the centre of Pasadena.
Are any cleaning services offered at Residence Inn by Marriott Los Angeles Pasadena/Old Town?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn by Marriott Los Angeles Pasadena/Old Town?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn by Marriott Los Angeles Pasadena/Old Town offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.