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The Westin Pasadena

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The Westin Pasadena
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1,325 Reviews from our TripAdvisor Community

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Showing 1,279: English reviews
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Palm Springs, California
Reviewed yesterday NEW

Situated in the heart of Pasadena California.Very clean and updated amenities and room. LOVE The bathrooms! Free newspapers and good service . They are working to update more rooms. Nice and quiet. Working on a new updated front desk.

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Helpful?
Thank darken60
Brooklyn, New York
Reviewed 1 week ago

Hotel was amazing. Brand new, modern and ultra clean. The king size bed had a heavenly mattress that was so unbelievably comfortable I wanted to burrow in to it. Was sad to have to get up early to leave and not linger!

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Thank 87adriannew
eugene, OR
Reviewed 1 week ago via mobile

We had a one night stay with an early departure. I was concerned as we arrived that a large, noisy convention crowd would disrupt our sleep. Unlike many hotels, this hotel seems to have great insulation and we never heard hallway noise. Nice front desk staff.

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Thank Mayadog
Reviewed 1 week ago via mobile

I stay at Starwood hotels over 100 nights a year. This was the worst Westin I've ever stayed in. At check in, I couldn't get the room I needed. Instead of my usual king bed, I'd requested a room with 2 beds. They upgraded me to a junior suite (well, I paid for it) so we had more space, but...

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Helpful?
Thank Julie B
Andrew F, Guest Relations Manager at The Westin Pasadena, responded to this review

Julia B, We really appreciate you for taking the time to fill out a review for us. As a loyal member of Starwood hotels, I am surprised and sincerely disappointed to hear that your stay wasn’t an overall wonderful one. It sounds like the specific room type you request did not meet your needs and I assure you we will...

Connecticut
Reviewed 2 weeks ago

My daughter and I stayed here a few nights to attend a wedding. The Westin is in a great location and the staff is very friendly. However, we had a junior suite which was not ready when we arrived. They said it would be done by 3 pm and would call when it was ready. After getting lunch in Pasadena...

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Helpful?
Thank cab1118
Pasadena, California
Reviewed 2 weeks ago

My kids got multiple spider bites while sleeping at the Pasadena Westin, and the hotel management was totally ignorant about it. They said they're not sure about getting the bites in their rooms. Most spider bites happens when you're asleep. The one that my wife smashed had my kids blood in him. Not the cleanest place in town. That's for...

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Helpful?
Thank eric0077
Andrew F, Guest Relations Manager at The Westin Pasadena, responded to this review

Thank you for taking a moment to share this review. Please know that I am surprised and disappointed by your experience; particularly the lack of hospitality you received when bringing the inconvenience you experienced to our staff. What you describe is highly unlike our team or the values we strive to live by. I can certainly understand your frustration and...

San Diego, California
Reviewed 3 weeks ago

Check-in was a breeze with friendly staff. The room was clean and the bed incredibly comfy. Couldn't get enough of the rooftop swimming pool, sauna, hot tub and gym. Took home the soap and shampoo, it smelled sooo good! Too bad the bar closed at midnight:( Close to downtown Pasadena with with tons of restaurants to chose from.

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Thank 1Dutchie13
Reviewed 3 weeks ago via mobile

I stayed on the property 5 years ago. The hotel is a short walk to my aunt and uncle's apartment and closer to the business district. The hotel is undergoing renovation but that did not detract from our stay. The staff is great...very friendly from valet to front desk. Our room is what you would expect from the brand -...

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Helpful?
Thank GreyTravelor
Bakersfield, CA
Reviewed 3 weeks ago

I recently stayed at this hotel to attend a conference at the convention center. The hotel is very nice and the staff is accommodating. The hotel shuttle was great! They will take you to and from the convention center and to local restaurants. The valet parking was very convenient, but pricey. I didn't like that you have to pay $11.95...

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1Thank stoni
Oakland, California
Reviewed 3 weeks ago via mobile

I quite liked my stay at the Westin. It is a big clean resort like hotel. The rooms were generous and fairly clean. I did find some lint around the floor. I like the big bathroom but they are much too bright. They need to have dual lighting so that you can dim the lights if needed in the bathroom....

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Helpful?
Thank Askcharles

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
Official Description (provided by the hotel)
Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Conference Center. We offer 345 crisp, clean guest rooms and five unique suites, all boasting our signature white Westin Heavenly(R) Bed with pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly(R) Bath. ... more   less 

Additional Information about The Westin Pasadena

Address: 191 N Los Robles Ave, Pasadena, CA 91101-1707
Region: United States > California > Pasadena
Price Range: $255 - $669 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Pasadena 4*
Number of rooms: 345
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Also Known As:
The Westin Pasadena Hotel Pasadena
Westin Pasadena
Pasadena Westin
Hotel Style:
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#3 Family Hotel in Pasadena
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Pasadena staff and other travellers.
17 questions
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9 months ago
Berkeley, California
over a year ago
over a year ago

See all questions (17)

Questions? Get answers from The Westin Pasadena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for remodeled rooms.”
  • Updated bathrooms. I want this mirror!
  • Love the pull out reading lights.
darken60, 23 Apr 2017 | Read review
“Do not stay at this place”
eric0077, 5 Apr 2017 | Read review
“any room is a great room!”
468robertai, 14 Mar 2017 | Read review
“Get an upper level room for the fabulous views”
Californiamamma, 20 Feb 2017 | Read review
“Don't take the room 619; it is facing a parking facility.”
SmartandSunny, 18 Feb 2017 | Read review
5 of 5