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The Westin Pasadena

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The Westin Pasadena
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1,313 Reviews from our TripAdvisor Community

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Showing 1,268: English reviews
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Alameda
Reviewed 4 days ago NEW

We stayed at th Westin as I attended a conference at the Convention Center. Can't beat this hotel for convenience and proximity to the Center. It's about a 15 minute walk, or the hotel provides a free shuttle on demand. Actually the shuttle will take you any where within a 3 mile radius. The hotel itself is "grand" and seems...

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Thank AlamedaYankeegal
Greenwood, Indiana
Reviewed 1 week ago

I just wanted to relate the very friendly customer service we received from Ivan at the Front Desk. I'm a meeting planner and stayed at The Westin Pasadena for 4 nights. The first day of the meeting was a long day. While our attendees were enjoying their awards dinner, my colleague and I wanted to order room service to be...

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Thank Kari J
Reviewed 1 week ago

Excellent amenities; beautiful hotel! Great restaurants and location! The pool was really nice and included a great whirlpool. The outside dining and evening ambience in the courtyard was great! Very convenient valet and great spot for our meeting!

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Thank Roberta I
Temecula, CA
Reviewed 2 weeks ago

Very nice hotel. Would have lowered the rating due to the fragrance in the building, but offering car charging via the valet brought their rating back up. : ) Staff was very nice and helpful. Shuttle to the shops in Pasadena was available and easily arranged.

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Thank jill p
Reviewed 3 weeks ago via mobile

We always love staying here. It's welcoming, staff are very attentive, and friendly. The pool area, and spa area a nice treat( Although sauna not working last time). Love the shuttle to town!decor a plus ,clean, convinient.

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Thank Victoria D
Yucaipa, California
Reviewed 3 weeks ago

I checked in on Friday afternoon for an annual meeting with my church women. I told Grace that I was expecting a friend to stay in the room with me and gave her the name. She asked if I wanted 2 beds and made sure that one was available. The room was clean with everything you could need. When I...

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Thank NaniAji26
California
Reviewed 4 weeks ago

The room was by far the best view I have had in a hotel. We stayed in the bigger King end room and it had huge windows on both sides that had the best view of Pasadena Mountains, the city and downtown La. I could even see the ocean. AMAZING.... The service was wonderful, staff was friendly. The grounds were...

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Thank Californiamamma
Berlin, Germany
Reviewed 18 February 2017

We had a two-night stay at the Westin Pasadena. Since the hotel was almost fully booked, the room type we made the reservation for was not available. Monica at the reception was very friendly. She gave us a breakfast voucher for the inconvenience. Marc at concierge was also very friendly and gave us great recommendations for sightseeing and dining! Unfortunately,...

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Thank SmartandSunny
Andrew F, Manager at The Westin Pasadena, responded to this review

Thank you so much for recently staying with us. Thank you also for taking the time to fill out a review providing us with valuable feedback. I assure you we will utilize this feedback to share with our staff, as well as improve. We have such a sincere hospitality team. We feel our staff offers the best service in the...

Reviewed 16 February 2017 via mobile

I paid for guest to stay 3 nights. He had no car. I dropped him off and picked him up each day. I ate it dining room and got parking validation. They charged to pick up car each time. When I got the bill they ALSO charged for overnight parking each day although car was never overnighted. Hotel has tired...

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1Thank Maurice S
Andrew F, Guest Relations Manager at The Westin Pasadena, responded to this review

Maurice S., Thank you for recently staying with us and for taking the time to fill out a review providing us with valuable feedback. Please allow me to apologize for the billing inaccuracies you encountered - rest assured this is highly unlike our detail oriented team, and I trust that this was quickly rectified for you. If not, please do...

Pasadena, California
Reviewed 15 February 2017

Stayed one night mid-Feb 2017. This is our 3rd time here, and this stay was smooth and uneventful. Best part about this hotel is the location. It is next to Colorado Blvd & close to Old Town Pasadena. Please note onsite parking is valet ONLY at $17 a day/night. Self-parking is a couple of blocks away with different mgmt/company.

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Thank half-life2

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
Official Description (provided by the hotel)
Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Conference Center. We offer 345 crisp, clean guest rooms and five unique suites, all boasting our signature white Westin Heavenly(R) Bed with pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly(R) Bath. ... more   less 

Additional Information about The Westin Pasadena

Address: 191 N Los Robles Ave, Pasadena, CA 91101-1707
Region: United States > California > Pasadena
Price Range: $296 - $661 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Pasadena 4*
Number of rooms: 345
Reservation Options:
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Also Known As:
The Westin Pasadena Hotel Pasadena
Westin Pasadena
Pasadena Westin
Hotel Style:
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#3 Family Hotel in Pasadena
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Pasadena staff and other travellers.
16 questions
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8 months ago
Berkeley, California
over a year ago
over a year ago

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Questions? Get answers from The Westin Pasadena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“any room is a great room!”
 of 5 bubbles 468robertai, 14 Mar 2017 | Read review
“Get an upper level room for the fabulous views”
 of 5 bubbles Californiamamma, 20 Feb 2017 | Read review
“Don't take the room 619; it is facing a parking facility.”
 of 5 bubbles SmartandSunny, 18 Feb 2017 | Read review
“Comfortable beds with pillows that are not overly firm.”
 of 5 bubbles L6953YVpaull, 3 Feb 2017 | Read review
“High floors are all impacted by construction noise”
 of 5 bubbles franktraveller, 30 Jan 2017 | Read review
5 of 5