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The Westin Pasadena

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Traveller (435)
Room & Suite (307)
Pool & Beach (52)
Overview
191 N Los Robles Ave, Pasadena, CA 91101-1707 See on map
AMENITIES
Wifi
Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star accommodation
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Rooms
Oct. 28Oct. 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,484)
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1,432 results
Traveller rating
578
510
189
98
57
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LanguageEnglish
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578
510
189
98
57
Show reviews that mention
All reviews heavenly bed city hall self parking rooftop pool room service within a mile radius complimentary shuttle shuttle service fire pit corner room front desk staff business trip old town beautiful hotel per day starbucks coffee shops and restaurants
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1 - 5 of 1,432 reviews
Reviewed 2 days ago via mobile

Rooms are newly renovated and nice. Glass shower doors and bright. One pet peeve....why is the only counter space directly above the toilet?? I don’t want my toiletries less than 3’ above the toilet. Terrible service. Seems like the place is woefully understaffed. 1) No...More

Thank Ian Z
Reviewed 2 days ago via mobile

“Can I grab toothpaste, I forgot mine at home?” *Is given exactly one small packet for three day stay* ——- “Can I do a late checkout today?” *Sorry we cannot do that.* ——- “Do you have vending machines here?” “No, we do not.” ——- “Can...More

Thank Joshua D
Response from JoshuaS3267, Front Office Manager at The Westin PasadenaResponded yesterday

Hello Joshua D, We would like to thank you for your feedback concerning your most recent stay with us. Our guest feedback is important to us as oftentimes it may highlight areas of needed focus and attention. We always appreciate when our guests take the...More

Reviewed 3 days ago

This is our second time at this hotel, exceptional - whenever I'm in Pasadena, this is where I'll be staying! The customer service is exceptional, they go above and beyond. The rooftop pool is another plus, my ten-year-old loves that feature.

Thank Stephanie F
Reviewed 1 week ago via mobile

I checked in and entered a very warm room. I turned the ac temperature down and didn’t hear anything. I waited a few minutes & continued to unpack. Upon entering the bathroom the shower faucet was broken (faulty renovation construction). I called and they sent...More

Thank Viranda A
Response from JoshuaS3267, Front Office Manager at The Westin PasadenaResponded 1 week ago

Hello Viranda A, Thank you for taking the time to express your concerns regarding your visit at the Westin Pasadena. We appreciate the gift of feedback, but are sorry to hear that your experience with us was less than perfect. The ambassadors of the Westin...More

Reviewed 1 week ago via mobile

Exceptional hotel. Beds were extremely comfortable. Staff was friendly and efficient. Restaurant had a good variety and food was made and served rather quickly. I will definitely stay here again when in Pasadena.

Thank VanDo
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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Wheelchair Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Shuttle Bus Service
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$189 - US$542 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#3 Family Hotel in Pasadena
#4 Luxury Hotel in Pasadena
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$189 - US$542 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#3 Family Hotel in Pasadena
#4 Luxury Hotel in Pasadena
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Photos
Traveller (435)
Room & Suite (307)
Pool & Beach (52)
Dining (38)
Amenities (17)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
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Room Tips
"higher floor, away from elevator is best."
IndyApril2009
Sep. 9, 2018
Read review
"It's always a good idea to ask for a room not near the ice machine (in any hotel)."
RoseCityTraveler626
Aug. 10, 2018
Read review
"Go for the upper floors...well worth it."
JournalingAuthor
Aug. 8, 2018
Read review
"Ensure your room is away from service area and or elevators."
AwayWeGo2016789
Jul. 27, 2018
Read review
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