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The Westin Pasadena

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Traveller (423)
Room & Suite (306)
Pool & Beach (52)
Overview
  • Excellent42%
  • Very good36%
  • Average13%
  • Poor6%
  • Terrible3%
Travellers talk about
“heavenly bed”(38 reviews)
“city hall”(55 reviews)
“self parking”(70 reviews)
Wifi
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
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Rooms
May 7May 8
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,450)
There are newer reviews for The Westin Pasadena
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Traveller rating
564
501
184
97
54
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564
501
184
97
54
Show reviews that mention
All reviewsheavenly bedcity hallself parkingrooftop poolroom servicecomplimentary shuttlewithin a mile radiusfire pitcorner roomold townshuttle servicefront desk staffbeautiful hotelstarbucks coffeeper daybusiness tripshops and restaurants
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11 - 15 of 1,400 reviews
Reviewed 6 March 2018

This hotel is a very nice, updated modern looking hotel. The check in was smooth, the front desk was professional. The bell hop gave us great suggestions on how to get to Colorado Blvd which is just a few blocks down. The room was somewhat...More

Thank Beatriz_Fim
Reviewed 3 March 2018

Would recommend the Westin Pasadena. The good parts were the rooms, cleanliness, the pool area and the neighborhood. Some of the staff were good and helpful. Housekeeping and valet were good. Check in staff were not that friendly.

Thank cityhopper17
Reviewed 24 February 2018

Front desk staff was very pleasant and made a good first impression on me. The room was on the small side but the bed, pillows and sheets were heavenly. I ordered room service and the food came fast and it was actually good. I will...More

Thank Lea590
Reviewed 23 February 2018 via mobile

I have never been to old town and this is the time of year my husband and I celebrate our wedding anniversary. We usually spend the entire weekend at the Queen Mary but chose to change it up one night. I found the Westin in...More

1  Thank Melissa B
Reviewed 22 February 2018 via mobile

Stayed in the “Deluxe” Double and nothing could be further from fact. The room was quite small making it almost impossible to use closet. Telephone didn’t work, light bulb in bedside lamp was out and had to call for “complimentary” waters. The bathroom was also...More

Thank 2hi2cu
Response from Joshua S, Front Office Manager at The Westin PasadenaResponded 24 February 2018

Thank you for choosing to stay with us and providing your honest feedback on TripAdvisor. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your...More

View more reviews
About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Shuttle Bus Service
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$181 - US$396 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#3 Family Hotel in Pasadena
#3 Luxury Hotel in Pasadena
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$181 - US$396 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#3 Family Hotel in Pasadena
#3 Luxury Hotel in Pasadena
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (423)
Room & Suite (306)
Pool & Beach (52)
Dining (37)
Amenities (17)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
Farida L
4 April 2018|
AnswerShow all 5 answers
Response from Beatriz_Fim | Reviewed this property |
I didn't see any near by.
0
Votes
Withkid
12 March 2018|
AnswerShow all 5 answers
Response from PAC626 | Reviewed this property |
Rule of Thumb' to follow - Always best to check directly with each property on any policy to be safe, particularly for your specific arrival and departure dates. The property or chain may/or may not, have one now, however... More
0
Votes
27 March 2017|
AnswerShow all 9 answers
Response from Joshua S | Property representative |
Hi everyone for the convenience of our guests, the pool is only open to guests that are currently staying. We want to make sure our guests can have a relaxing and enjoyable experience at the pool and patio area. We want to... More
0
Votes
Room Tips
"All rooms have just been renovated and are non-smoking"
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"The higher the room, the better. Street noise is prominent at least up to the 4th floor."
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"we were on the 11th floor"
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"Rooms facing city hall are quieter than those facing Los Robles"
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