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The Westin Pasadena

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The Westin Pasadena
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1,313 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Pasadena
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Showing 1,268: English reviews
London, United Kingdom
Reviewed 28 January 2017 via mobile

Second time to this particular Westin and did not disappoint. Front desk staff were particularly helpful as didn't arrive until very late. Breakfast was pretty solid but like all hotels a little on the pricey side. Pool and gym are also good with good cardio equipment and the pool is heated. Would happily stay here again.

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Helpful?
Thank Ian R
Los Angeles, California
Reviewed 24 January 2017

It's actually called the Westin - Plaza Las Fuentes. And the outside isn't really impressive, but the service and the staff are really friendly. Once you walk into the lobby, you are in a whole new world. If you're there to meet someone, the sitting room is comfortable and semi-formal. Down the hallway is the Ventana Restaurant that is almost...

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Helpful?
Thank David_DeMulle
Andrew F, Guest Relations Manager at The Westin Pasadena, responded to this review

David, Thank you for recently staying with us. Thank you also for taking the time to fill out a review and provide us with valuable feedback. We really appreciate it. I am so glad you were able to enjoy our facilities and have a wonderful experience. We strive to offer the finest hospitality in the industry and pride ourselves on...

Hartford, Connecticut
Reviewed 24 January 2017 via mobile

Located in old Pasadena, the westin Hotel is always updating, has outdoor pool, good gym, sauna and steam, and the Ventana restaurant as well as all the usual services. The concierge is helpful. The front desk friendly and efficient. Valet parking the same. Without question this where I will stay in Pasadena if they have space for me.

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Helpful?
Thank JBMartiniguy
Andrew F, Guest Relations Manager at The Westin Pasadena, responded to this review

JBMartiniguy, Thank you very much for recently staying with us; we sincerely appreciate your valuable feedback. I am so happy to hear you were able to enjoy our amenities and facilities as well as the beautiful city of Pasadena. We are fortunate to have many great attractions and things to do very close by! We’re also so fortunate to have...

Las Vegas, Nevada
Reviewed 20 January 2017 via mobile

This hotel is located in the heart of Pasadena. What I love the most, they offer a shuttle to surrounding area restaurants. There is no in and out for the self parking. That costs $12.00 per night. Very fair price. Some dining spots are within walking distance. I love this hotel for business!!!!

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Thank MignonT
Salt Lake City, Utah
Reviewed 16 January 2017 via mobile

This was a true surprise. Not only was this hotel amazing, it surpassed all my expectations. Good rates, good location, nice staff, amazing rooms and 24/7 room service. What more can you ask for? If I'm in Pasadena again, this will be my place.

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Helpful?
Thank SlyStalloneFan
Management response:

Hisham B., Thank you for recently staying with us and for taking the time to fill out a review. The feedback helps and we really appreciate it. I am delighted to hear that we surpassed your expectations and that you had an amazing time at our hotel. We strive to offer world class hospitality and to try to impress all...

Mifflinburg, PA
Reviewed 15 January 2017

I stayed here for the Rose Bowl and I could not have been happier! It is located two blocks off the Rose Parade route so we were able to see the parade even though we didn't have tickets. It is conveniently located to restaurants and shops although some shops were closed due to the holiday. We took a shuttle into...

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Thank Fuji1956
Bondsville, Massachusetts
Reviewed 14 January 2017

Found a Groupon for a great price for this hotel with a generous breakfast allowance. However was shocked when I was going to connect to their wi-fi and discovered tHe cost of connecting. Location is great and very nice rooms.

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1Thank Bernie O
MDaddonaHEI, Guest Relations Manager at The Westin Pasadena, responded to this review

Bernie O., Thank you very much for your recent staying with us; we truly appreciate the time you took to leave a review. I am delighted that you were able to find a great deal and value in our hotel. We are fortunate to be in the center of the action in beautiful Pasadena, and I’m happy to see that...

Jeddah, Saudi Arabia
Reviewed 12 January 2017

We had one night in Pasadena and chose this hotel, and I was very happy. The staff were great and the location for really good, as places to eat, the cinema and the old part of the city are all within a few blocks. And the beds were so comfortable, I wish I could have taken mine home with me.

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Helpful?
Thank Stephanie F
Management response:

Lisa Hughes, Thank you for your recent stay and for taking the time to fill out a review. I am so delighted to hear how happy you were to stay with us and that we were the perfect location for you. We are so fortunate to be right in the center of the action for such a great event such...

Plano, TX
Reviewed 8 January 2017

We stayed in the Westin Pasadena for the Rose Parade. The room rate was Stupid expensive at $700 per night but I wanted to be close to the Rose Parade Route, so knowingly overpaid for the room rate. But then they had the ridiculous nerve to want extra for Wi-FI; NO WAY. We routinely stay at Westin's and don't even...

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Helpful?
Thank eeclaire1
Benito B, General Manager at The Westin Pasadena, responded to this review

Thank you so much for staying with us and providing your feedback. Our goal is always to provide our guests with a revitalizing, frustration-free stay, and I’m quite disappointed to hear we fell short. I apologize if you were not fully informed of the associated fees with your reservations, I completely understand your frustration. Please know that we do make...

Los Angeles, California
Reviewed 6 January 2017

For a 1 night stay it was perfect. The lobby and rest of the Hotel is very nice and centrally located. The rooms are a bit on the smaller side but you get what you pay for. This is a low priced option.

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1Thank DerickG25

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
Official Description (provided by the hotel)
Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Conference Center. We offer 345 crisp, clean guest rooms and five unique suites, all boasting our signature white Westin Heavenly(R) Bed with pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly(R) Bath. ... more   less 

Additional Information about The Westin Pasadena

Address: 191 N Los Robles Ave, Pasadena, CA 91101-1707
Region: United States > California > Pasadena
Price Range: $298 - $668 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Pasadena 4*
Number of rooms: 345
Reservation Options:
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Also Known As:
The Westin Pasadena Hotel Pasadena
Westin Pasadena
Pasadena Westin
Hotel Style:
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#3 Family Hotel in Pasadena
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Pasadena staff and other travellers.
17 questions
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8 months ago
Berkeley, California
over a year ago
over a year ago

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Questions? Get answers from The Westin Pasadena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“any room is a great room!”
 of 5 bubbles 468robertai, 14 Mar 2017 | Read review
“Get an upper level room for the fabulous views”
 of 5 bubbles Californiamamma, 20 Feb 2017 | Read review
“Don't take the room 619; it is facing a parking facility.”
 of 5 bubbles SmartandSunny, 18 Feb 2017 | Read review
“Comfortable beds with pillows that are not overly firm.”
 of 5 bubbles L6953YVpaull, 3 Feb 2017 | Read review
“High floors are all impacted by construction noise”
 of 5 bubbles franktraveller, 30 Jan 2017 | Read review
5 of 5