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The Westin Pasadena

Booking.comUS$135*
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GreenLeadersBronze level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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The Westin Pasadena
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1,337 Reviews from our TripAdvisor Community

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Showing 1,290: English reviews
Los Angeles, CA
Reviewed 27 June 2014

My husband and I live in Pasadena but we came here for a quick one night stay for a fun getaway. Upon entering the hotel, you already feel like you're whisked away to a different place so it felt nice. We were able to check in early which was really nice and the front desk staff was welcoming and helpful....

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Thank OrganizedTourist
Perth, Australia
Reviewed 21 June 2014

Being a Starwood Preferred Guest since 2009, i've loyally stayed at Starwood properties. Our last Westin experience in Bali was sublime. This one was terrible beyond rational comprehension. This culminated in an underwhelming exchange via the service express line last night. For two days, my husband and i had spoken to Guest Officers about the bathroom door not working, the...

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2Thank spunkeymonkey78
TimLusher, General Manager at The Westin Pasadena, responded to this review

Thank you for taking the time to give me your feedback. It is regrettable that your stay with us did not meet the expectations that previous Westin Hotels have provided for you and I am sorry that we failed to meet your expectations on so many levels. Thank you for your comments about the maintenance issues you encountered in your...

Gilbert, Arizona
Reviewed 20 June 2014

We only stayed one night on our way to Portland from Phoenix That being said we brought our baby and our beagle I had no idea they we're pet friendly but my wife did I felt weird having the valet and bell hop pull out a ton of luggage for me, my wife, the baby, and a pet kennel We...

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Thank AZ911TT
Las Vegas, Nevada - USA
Reviewed 19 June 2014

I stayed at the hotel one night and received an unbelieveably wonderful rate via a deep discounter phone app. The hotel itself is well maintained and easy to find from the freeway. Within a very short walking distance is the California Pizza Kitchen and McCormick and Schmick’s. Pasadena City Hall is also a very close walk nearby. Underground self-parking is...

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3Thank VegasBling
Reviewed 19 June 2014 via mobile

The Westin Pasadena is an overall solid Westin hotel. The carpets are tried and the bathrooms still have tuba but the bedding and general appearance of the rooms is relatively current. The reason for my low rating is a complete service failure. I arrived to the Westin at 1:00am after a six hour flight -- just wanting to get to...

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2Thank Robert M
TimLusher, General Manager at The Westin Pasadena, responded to this review

Thank you for your feedback. I apologize that we did not make you feel welcomed/acknowledged when you approached the desk. I am sure that the agent felt somewhat 'trapped' in the confrontation. Still, he should have acknowledged you. I understand that you are upset by this interaction, but want to assure you that your business is important to us and...

Carol Stream, Illinois
Reviewed 18 June 2014

Stayed at the Westin Pasadena on a business trip...Top notch hotel. Excellent gym and pool. Great amenities and location. just a shot walk to old town Pasadena. Would definitely return with the family.

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Thank Rocket0210
Reviewed 18 June 2014 via mobile

I grew up in Pasadena/San Marino in the 1950's. The area where this hotel sits was fairly run down then. Now Old Town is the in place. We have come to this Westin over the years because of location and the Westin brand. This is a fine hotel, close to about everything one would want to do on the East...

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Thank AngusDad
North Bergen, New Jersey
Reviewed 17 June 2014

Went to this hotel for a business trip. It worked great for us because it's location is not too far from the coast, Santa Monica, which allowed us to travel a bit. The hotel has a decent gym as well. Rooms are clean, comfy and spacious. For the rate that our company paid, this was a steal.

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Thank DoronBr
Cincinnati
Reviewed 14 June 2014

Stayed at the Westin for a graduation. Loved the pool and the view of downtown Pasadena. Had lunch and breakfast at the hotel and the food and service was excellent. Great location. Could walk to downtown and convention center. Room was wonderful. Loved the heavenly bed and great shower. The work out facility was nice and they provided work out...

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Thank mkini
Emma S, Guest Relations Manager at The Westin Pasadena, responded to this review

Dear Guest, We appreciate you taking the time to post such positive comments - it’s always great to hear that our guests enjoy themselves during their travels. We look forward to welcoming you back to the Westin soon! Sincerely, Emma S Guest Relations Manager

Tampa, Florida
Reviewed 12 June 2014

I love them heavenly beds and falling into one after traveling cross country was certainly HEAVENLY. Room was clean, staff was helpful and kind, location was within walking distance to just about anything you'd need.

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1Thank 60LOLO
Emma S, Guest Relations Manager at The Westin Pasadena, responded to this review

Dear Guest, Thank you for the great review of our hotel! I am very pleased to hear your found our Heavenly beds Heavenly! I am happy to see we were able to take care of your needs and that your stay was enjoyable. l hope to see you again very soon. Sincerely, Emma S Guest Relations Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Shuttle Bus Service
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Conference Center. We offer 345 crisp, clean guest rooms and five unique suites, all boasting our signature white Westin Heavenly(R) Bed with pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly(R) Bath. ... more   less 

Additional Information about The Westin Pasadena

Address: 191 N Los Robles Ave, Pasadena, CA 91101-1707
Region: United States > California > Pasadena
Price Range: $278 - $628 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Pasadena 4*
Number of rooms: 345
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Also Known As:
The Westin Pasadena Hotel Pasadena
Westin Pasadena
Pasadena Westin
Hotel Style:
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#3 Family Hotel in Pasadena
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Pasadena staff and other travellers.
17 questions
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10 months ago
Berkeley, California
over a year ago
over a year ago

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Questions? Get answers from The Westin Pasadena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A room on the west side offers a view of City Hall and is away from traffic”
sarahS5177IO, 19 May 2017 | Read review
“all rooms have good views”
gogobellatravel, 16 May 2017 | Read review
“ninth floor remodeled rooms were great”
SF_egret, 12 May 2017 | Read review
“Ask for a room with a view of City Hall. Gorgeous!”
mpugh22, 9 May 2017 | Read review
“ask for remodeled rooms.”
  • Updated bathrooms. I want this mirror!
  • Love the pull out reading lights.
darken60, 23 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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