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The Westin Pasadena

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The Westin Pasadena
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1,313 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Pasadena
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Showing 1,268: English reviews
Berkeley, California
Reviewed 18 February 2014

Very relaxed and calm interiors. Mellow colors. Not like a typical hotel. The lobby areas are intimate as well as spacious. pros: location,interior design and breakfasts. cons: Sound insulation between rooms and hallway is poor.

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Helpful?
Thank hum1234
Palo Alto, California
Reviewed 18 February 2014

We stayed here years ago and it was the worst experience ever. We tried it again, certainly it couldn't still be so bad, but the staff is just as rude as before. The room is OK, but to me, it does NOT make up for the rude, condescending staff. I will NEVER stay here again due to that reason. There...

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2Thank Michelle R
TimLusher, General Manager at The Westin Pasadena, responded to this review

I am sorry that you had such an unpleasant experience at our hotel, but appreciate you taking the time to let us know about it. I am deeply disturbed by your comments because I am not accustomed to hearing this feedback about our staff. It is certainly not how you can expect to be treated when staying at a Westin....

Birmingham, UK
Reviewed 17 February 2014 via mobile

With friendly staff and a comfy bed, this hotel has everything. Whilst we didn't sample the dining the in room coffee was Starbucks branded and excellent, as were toiletries. TV has a big screen and cable in HD. Great place!

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Thank David T
Tokyo, Japan
Reviewed 15 February 2014

Pros: nice gym; room size was pretty good Cons: paper thin walls; treated like a second class guest because we made our booking on expedia. Location is not bad and rooms were good enough but did not feel like a Westin.

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Thank JoshinJapan
TimLusher, General Manager at The Westin Pasadena, responded to this review

Thank you for taking the time to give us your feedback. I apologize that we did not meet your expectations. We value all of our travel partners, including Expedia. It is our intention that everyone who stays with us has a Westin Experience. I hope that we have another opportunity to properly welcome you to Pasadena.

San Luis Obispo, California
Reviewed 7 February 2014

We chose this hotel because they are dog friendly (why more hotels aren't, I don't know). Well....not only does our westie love it, but we do too. Greeted at the front by lovely kind and helpful staff, easy check in, everyone welcoming. A dog bed and water and food dish waiting. The hotel is gorgeous and as my son would...

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Thank slolucky
Westlake Village, California, USA
Reviewed 31 January 2014

This is a clean, quiet, upscale business hotel with great service. They have a wide variety of banquet space, quiet sleeping rooms, a large workout room with newer equipment, a restaurant with a lots of variety on the menu, a pleasant outside seating area (indoors too), and a team of professional staff members.

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1Thank Elisa E
Los Angeles, California
Reviewed 30 January 2014

My husband and I were in Pasadena for a business trip, and were booked into the Westin by our company. It was a pleasant stay. The rooms were not big, but they were comfortable, and the staff were friendly. The one F&B outlet was actually very good. They served good quality food, the staff were extremely friendly, and it was...

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1Thank Magus Q
US
Reviewed 21 January 2014

The Westin Pasadena is a fine choice for a stay in Pasadena. It provides good service (and reasonably-priced parking) in a good location. Check-in was smooth and quick. We had a weekend rate with "breakfast included," however our server in the restaurant looked at the coupon without recognition so we are hoping that the $$ will come off of our...

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Thank CAGreens
TimLusher, General Manager at The Westin Pasadena, responded to this review

Thank you for your feedback. I am happy that you had a "nice" stay with us. I wish that we could have made a more favorable impression on you. I hope that we have the opportunity to welcome you with 4-star service in the near future.

Gloucester, United Kingdom
Reviewed 15 January 2014

Spent 5 nights here with the family. Hotel is well maintained and clean. Pool heating was an issue but manageable as a Brit!! Staff in the resteraunt not very friendly. Near to old town Pasadena for good shops and for eating out.

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Thank peterdent
Pasadena, California
Reviewed 13 January 2014

My husband and I had our wedding reception at the Westin and everything was wonderful! Our catering manager, Alma Garrison, was very accommodating, diligent and responded promptly to any questions. On the day of our reception,, the staff were very hospitable and very professional. Following our reception, we were provided with a dinner at the Westin and our experience was...

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Helpful?
Thank jewliagulia323

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
Official Description (provided by the hotel)
Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Conference Center. We offer 345 crisp, clean guest rooms and five unique suites, all boasting our signature white Westin Heavenly(R) Bed with pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly(R) Bath. ... more   less 

Additional Information about The Westin Pasadena

Address: 191 N Los Robles Ave, Pasadena, CA 91101-1707
Region: United States > California > Pasadena
Price Range: $295 - $663 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Pasadena 4*
Number of rooms: 345
Reservation Options:
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Also Known As:
The Westin Pasadena Hotel Pasadena
Westin Pasadena
Pasadena Westin
Hotel Style:
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#3 Family Hotel in Pasadena
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Pasadena staff and other travellers.
16 questions
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8 months ago
Berkeley, California
over a year ago
over a year ago

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Questions? Get answers from The Westin Pasadena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“any room is a great room!”
 of 5 bubbles 468robertai, 14 Mar 2017 | Read review
“Get an upper level room for the fabulous views”
 of 5 bubbles Californiamamma, 20 Feb 2017 | Read review
“Don't take the room 619; it is facing a parking facility.”
 of 5 bubbles SmartandSunny, 18 Feb 2017 | Read review
“Comfortable beds with pillows that are not overly firm.”
 of 5 bubbles L6953YVpaull, 3 Feb 2017 | Read review
“High floors are all impacted by construction noise”
 of 5 bubbles franktraveller, 30 Jan 2017 | Read review
5 of 5