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The Westin Pasadena

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1,326 Reviews from our TripAdvisor Community

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Showing 1,280: English reviews
Oakland, California
Reviewed 7 October 2013

I stay at the Westin Pasadena very often for work and have really enjoyed the service at all levels -- front desk, concierge and dining! The concierge are especially great about helping to call cabs, recommendations for nearby dining options and shuttle rides around Pasadena. The staff has always been friendly and welcoming whenever I come. I really love staying...

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Helpful?
Thank Dionne J
Lausanne, Switzerland
Reviewed 4 October 2013

As usual, Westin didn't disappoint on the bed. However thats about it. There is no mini bar, which wouldn't be a big problem except that, as I just discovered now, the "all night menu" from room service is a lie. I was just told by the front desk "our servers don't come in till 6, i'm not sure whats left...

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Helpful?
Thank joejhartzell
Timothy L, General Manager at The Westin Pasadena, responded to this review

Thank you for offering your feedback. I am truly sorry about your in-room dining experience, or actually, your attempt at in-room dining. I have just spoken with our Front Office Manager to investigate and ensure that we are correctly executing the menu offering. I cannot imagine why you received that response. As for the condition of our guest rooms, we...

Lancaster, California
Reviewed 2 October 2013

The traffic and parking in Pasadena is a total horror. Not having to navigate the traffic or pay for more parking is priceless. The drivers are very professional and courteous. The shuttle drivers transported us from the hotel to shopping, then to dinner at Ruth's Chris, to the Playhouse, and back to the hotel. The rooms are very small, and...

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1Thank A_V_Wedding_Lady
Seattle, Washington
Reviewed 29 September 2013

Had a nice weekend stay at hotel. Great location and nice walking distance to downtown. Views of the historic town hall, just like the big bang therory. Very clean and nice pool. Also the Hollywood bowl bus leaves around the corner. Best deal if go there. Traffic is terriable, but bus makes it a joy.

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Thank RealRocketRon
Newport Beach, California
Reviewed 27 September 2013

Frankly I consider the comfort level of the bed and pillows of utmost importance. In this regard, the Westin Pasadena scored high. The room was a bit cramped, very little room between the edge of the bed and the very small bar area, making it hard to reach the coffee pot. They lost a couple of points for that as...

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1Thank jaguilar323
Peoria, Arizona, United States
Reviewed 25 September 2013

Upon arrival to our room, we quickly noticed the stained duvet cover and sheets, (with what seemed like blood), the black, long hair on the pillow cases, the brown, water stained lamp shades, the spider webs in the corner and the dirty windows. Not what we expected for the price paid and the Westin name. We complained to the front...

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5Thank Jessica A
Timothy L, General Manager at The Westin Pasadena, responded to this review

Thank you for taking the time to give us the feedback from your visit. I sincerely apologize for the condition that you found your room. I assure you that i am perplexed by your comments as they do not represent our normal feedback. I would also assure you that we have very high compliance with the brand standards for Westin....

Bangkok
Reviewed 25 September 2013

DEFINE IRONY. Being compelled to return to this property again given the history. It was ironic indeed when the blind booking engine brought me back to a property that had caused me so much frustration in the past. Where I had found a bug in the bed and been ignored. Where management left themselves unavailable for hours with my going...

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3Thank B P
Rumson, New Jersey
Reviewed 23 September 2013

Room was too small. Had to climb over bed to get to closet. No cell phone service in room. And room phones were broken. Never repaired after asking front desk 2x. Maid service stunk. Front desk was unhelpful, surly. Not sure how safe hotel is, lots or people in and out. Noisy at late hours. Car valets were the only...

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3Thank Jerry372
Timothy L, General Manager at The Westin Pasadena, responded to this review

Thank you for your feedback. Although it is sometimes hard to hear, negative feedback help us become better. Although I do not know the specifics about your experience, I am certainly disappointed that your stay fell below your expectations. We are very aware of the phone situation and are in the process of changing out all of our cordless phones...

Auckland
Reviewed 19 September 2013

This is a standard issue chain hotel with all the promise of a little lux but delivers little in genuine comforts - people, cosines and warmth (people). It is expensive for what is offered at the base level, but with the typical Westin ultra-comfortable bed. If there is a meeting or a group visiting, it would be fine, but as...

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Thank little021
Auckland Region, New Zealand
Reviewed 15 September 2013

We stayed here for two nights. It's in a very pleasant area and the rooms are well appointed. Just a short stroll from the train station and some great restaurants. The roof top pool area is lovely and wish that we had more time to enjoy. The only thing that wasn't so great was Service Express, it took a while...

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Thank TouringNZ

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Conference Facilities
Official Description (provided by the hotel)
Find us in the heart of one of California's most exciting cities, with easy access to cultural sites such as the Historic Old Town, museums, restaurants, and the Rose Bowl Stadium. We're also only a short distance from the Pasadena Conference Center. We offer 345 crisp, clean guest rooms and five unique suites, all boasting our signature white Westin Heavenly(R) Bed with pillow-top mattress. Many rooms offer great courtyard or mountain views, and all are furnished with the uplifting Heavenly(R) Bath. ... more   less 

Additional Information about The Westin Pasadena

Address: 191 N Los Robles Ave, Pasadena, CA 91101-1707
Region: United States > California > Pasadena
Price Range: $257 - $720 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Pasadena 4*
Number of rooms: 345
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Also Known As:
The Westin Pasadena Hotel Pasadena
Westin Pasadena
Pasadena Westin
Hotel Style:
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#3 Family Hotel in Pasadena
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Pasadena staff and other travellers.
17 questions
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9 months ago
Berkeley, California
over a year ago
over a year ago

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Questions? Get answers from The Westin Pasadena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for remodeled rooms.”
  • Updated bathrooms. I want this mirror!
  • Love the pull out reading lights.
darken60, 23 Apr 2017 | Read review
“Do not stay at this place”
eric0077, 5 Apr 2017 | Read review
“any room is a great room!”
468robertai, 14 Mar 2017 | Read review
“Get an upper level room for the fabulous views”
Californiamamma, 20 Feb 2017 | Read review
“Don't take the room 619; it is facing a parking facility.”
SmartandSunny, 18 Feb 2017 | Read review
5 of 5