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The Westin Pasadena

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Traveller (423)
Room & Suite (306)
Pool & Beach (52)
Overview
  • Excellent43%
  • Very good35%
  • Average13%
  • Poor6%
  • Terrible3%
Travellers talk about
“heavenly bed”(38 reviews)
“city hall”(55 reviews)
“self parking”(70 reviews)
AMENITIES
Wifi
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
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Reviews (1,449)
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564
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184
97
54
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564
500
184
97
54
Show reviews that mention
All reviewsheavenly bedcity hallself parkingrooftop poolroom servicecomplimentary shuttlewithin a mile radiusfire pitcorner roomold townshuttle servicefront desk staffbeautiful hotelstarbucks coffeeper daybusiness tripshops and restaurants
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621 - 625 of 1,399 reviews
Reviewed 10 July 2014 via mobile

The staff here really are great, the concierge is fantastic, valet guys quick and easy, shuttle bus is a great addition, but we had a few problems with the front desk. The hotel itself is great, the rooms are nice, bathrooms clean and sparkling, and...More

Thank WonderCat314
Response from TimLusher, General Manager at The Westin PasadenaResponded 14 July 2014

Thank you fo rtaking the time to give me your feedback. I sincerely apologize for the lack of communication, or the actual miscommunication to be exact, from the front desk regarding your rate during your recent stay. I do not know the exact circumstances of...More

Reviewed 8 July 2014

Came hear on family vacation and was traveling through out southern California. The room was nice, they have a rooftop pool on the 4th floor that is really nice. The workout facility is near the pool and has nice view of the mountains. The restaurant...More

1  Thank tdog469
Reviewed 7 July 2014

Stay here for 2 nights for a wedding. They have valet, but at a price. There is self parking. Great outdoor area and restaurant. The restaurant has a breakfast buffet for about $22 w/tax. The room I stayed in had 2 queen beds, so there...More

1  Thank KYM123
Reviewed 6 July 2014

I have always believed it's the staff who make all the difference and their true mettle is never tested more than during busy, times: HERBER was our waiter and GUILLE supported. To me, these are the pillars of customer service any company needs in order...More

Thank SammySaravia
Reviewed 6 July 2014

We recently stayed one night at the Pasadena Westin. The room was pleasing and well appointed. Late that afternoon we had a drink in the bar and our server, Guille was friendly and attentive. We returned there for a nightcap around 11:00 pm and enjoyed...More

1  Thank Cynthia Q
View more reviews
Best Value Properties in Pasadena, CA
See all 31 hotels in PasadenaSee all
About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Shuttle Bus Service
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$184 - US$393 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#3 Luxury Hotel in Pasadena
#3 Family Hotel in Pasadena
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$184 - US$393 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Pasadena
#2 Business Hotel in Pasadena
#3 Luxury Hotel in Pasadena
#3 Family Hotel in Pasadena
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (423)
Room & Suite (306)
Pool & Beach (52)
Dining (37)
Amenities (17)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
Farida L
4 April 2018|
AnswerShow all 5 answers
Response from Beatriz_Fim | Reviewed this property |
I didn't see any near by.
0
Votes
Withkid
12 March 2018|
AnswerShow all 5 answers
Response from PAC626 | Reviewed this property |
Rule of Thumb' to follow - Always best to check directly with each property on any policy to be safe, particularly for your specific arrival and departure dates. The property or chain may/or may not, have one now, however... More
0
Votes
27 March 2017|
AnswerShow all 9 answers
Response from Joshua S | Property representative |
Hi everyone for the convenience of our guests, the pool is only open to guests that are currently staying. We want to make sure our guests can have a relaxing and enjoyable experience at the pool and patio area. We want to... More
0
Votes
Room Tips
"All rooms have just been renovated and are non-smoking"
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"The higher the room, the better. Street noise is prominent at least up to the 4th floor."
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"we were on the 11th floor"
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"Rooms facing city hall are quieter than those facing Los Robles"
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