Hotel Dena

Hotel Dena

Traveller (163)
Rosie, our server who needs special recognition for excellent services
Dining (35)
Not what I expected to see out my window of the "Penthouse" on the 3rd of 5 Floors.
Room & Suite (25)

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About

4.5
#1 of 27 hotels in Pasadena
4.7 of 5 bubbles
Location
4.3 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Step into the spotlight at Hotel Dena - the ultimate artists' retreat in the heart of downtown Pasadena. Imagined from the ground up to honor the bold creator in all of us, our hotel in Pasadena, CA is just steps from iconic sites like the Pasadena Convention Center, Pasadena Civic Auditorium, and Old Town Pasadena - making us the new central hub for the performing arts in Southern California.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling offsite
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Special diet menus
Vending machine
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Air conditioning
Desk
Private balcony
Room service
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Refrigerator
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Green
Business
Languages Spoken
English, Spanish, Arabic

Location

303 Cordova Street, Pasadena, CA 91101
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 86 out of 100
86
Hollywood Burbank Airport
20.7 km
See all flights
Los Angeles Intl Airport
32.9 km
See all flights
Del Mar
6 minLos Angeles Metro Rail
4.5
4.5 of 5 bubbles395 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Hotel Dena is well-regarded for its prime location near Pasadena's convention center and attractions, with numerous guests lauding the cleanliness and unique atmosphere that blends modern and nostalgic elements. The staff receives accolades for their friendliness and helpfulness, although some guests have noted slower service in room service and the restaurant. While the amenities generally meet traveler expectations, opinions on the hotel's value and room maintenance vary, with some guests pointing out high prices and maintenance issues despite the overall comfort and cleanliness.
Location
Convenient
Atmosphere
Eclectic
Rooms
Mixed
Value
Pricey
Cleanliness
Mixed
Service
Efficient
Amenities
Top-notch

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395Reviews18Q+A66Room tips
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Detailed Reviews
Nicole P wrote a review Sep 2022
North Hollywood, United States9 contributions1 helpful vote
4.0 of 5 bubbles
I was a bit skeptical upon arrival because the a/c unit in our room wasn't working and our stay was prompted by the severe heat we've been experiencing and not having AC in our house. The room was also a bit small for all of us ( my mother, my senior dog, and myself for 5 nights.). Within a very short time they sent someone up to fix the a/c and the room became much more comfortable. The space was still an issue however because I work remotely and am in school online. I needed that element of privacy and there were no upgrades available because they were completely sold out. When I explained my situation, the very nice gentleman that checked me in (I wish I could remember his name because he was great) stated they would have openings the following day as people check out and told me to speak with the manager the next day.

The next morning I spoke with Kathy, the manager on duty, who was absolutely a gem. She demonstrated true concern for my situation and went out of her way to help me get into a room that would work. Kathy and Natalie, who always wore a smile, worked through the complexity of my stay to make it work, and I was overwhelmed by the kindness and earnest concern they had toward me, it made me feel valued as a Marriott member. Kathy has incredible leadership skills and it is evident through her team as they demonstrate the same characteristics of service and care.

Timothy S. and Jose A in the club lounge are wonderful human beings and made my morning experience exceptional. Timothy is a coffee making beast, a coffee lover after my own heart, and has the personality to start any persons morning off right. Ivan was helpful at the end of my stay, reviewing my charges and making sure everything was correct and I had what I needed. He was funny too.

The dining experience and the lady who answers the phone when calling down to place an order was the least impressive and probably the most challenging part of my trip and I'll just leave that there.

The rooms are clean but on the smaller side. The furniture is not bad, a little old but nice. There are USB chargers built into some of the outlets which was very helpful. The beds are comfortable, including the rollaway bed if you have to use one. I didn't use the pool or gym, but both appeared clean and inviting. The hotel is long so if you don't feel like walking the distance, ask for a room closer to the half way point to the elevator. The building overall is on the older side so most of the furnishings are a bit dated. Still a very nice hotel and I will stay here again, I'm looking forward to it actually.
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Date of stay: September 2022
4.0 of 5 bubblesRooms
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MJCBellevue wrote a review Jun 2022
Seattle, Washington2 contributions
4.0 of 5 bubbles
The check in people late at night are fun!
Rosie and Raul for dining area are the best. I recommend his tomato soup.
Jose in the Marriott lounge has been so kind - getting real half and half to pour instead of opening up those little tiny cups.
Good location. Easy drive to Burbank and to the Burbank airport.
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Date of stay: June 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Trip type: Travelled on business
Room Tip: Second floor - odd room numbers - looks over the pool
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Patricia M wrote a review Nov 2022
3 contributions
5.0 of 5 bubbles
This hotel had super soft Pillows, but like the perfect soft not the flat soft and they were cotton which I find most important. I hate feather pillows in Hotels, they usually fall flat. The hotel has very soft sheets and always a clean room. The staff is super friendly but I’m actually taking my time to recognize an employee that always makes my stay feel at home, IVAN B he’s just a perfect customer service agent and always represents Marriott perfectly. He goes above and beyond to make me smile and make my stay exactly as I intended, but better because I get to look forward to IVAN B’s help or his friendly and kind personality. All the staff members including housemen and housekeepers are incredibly attentive and helpful. Everytime I’m around Pasadena this is my #1 choice but I do have to say they should upgrade the dinner menu. Good food and great servers but very limited menu. But that’s what makes the location so perfect close to soo many great places to eat near by.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Frank McC wrote a review May 2023
Calgary, Canada8 contributions
5.0 of 5 bubbles
Stayed four nights for a music festival in Pasadena at the Rose Bowl (very close and accessible). Excellent service by all. I had to get a rental walker dropped off before I arrived and they had no problem with it. Their temporary restaurant (reno’s in the regular location) had excellent food and the breakfast service every day by Adriana was absolutely top notch. Room was comfortable and quiet all nights and self parking was plentiful (the lower level was my go to for close -to-door parking). Will plan to stay here again next year.
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Date of stay: May 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
Room Tip: The lower level of parking had plenty of spots near the door each night.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Josue C wrote a review Sep 2023
1 contribution
5.0 of 5 bubbles
Dena Hotel excels in hospitality, cleanliness, and efficiency. From the welcoming staff at check-in to the immaculate rooms, the hotel maintains high standards that ensure a comfortable stay. Each room is spotless, with sanitized bathrooms and fresh linens, reflecting the hotel's commitment to hygiene. This extends to communal areas like the gym and pool, which are equally well-maintained.

The restaurant is a highlight, offering exceptional service. Rosie, a staff member, stands out for her meticulous attention to detail. Jose and Adriana, additional members of the restaurant staff, also contribute significantly to the exceptional experience. Whether it's the presentation of dishes, timely refilling of beverages, or their friendly demeanor, each adds a personalized touch that elevates the dining experience and sets Dena Hotel apart from competitors.
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Date of stay: September 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jeffrey D wrote a review Dec 2022
Rancho Mirage, California10 contributions4 helpful votes
5.0 of 5 bubbles
Good location near all the activity in Old Town, but quieter than other local hotels with it’s location a couple of blocks south of Colorado Boulevard. Clean rooms and a decent continental breakfast for the club room. In the Club Room, Rosie is a ray of sunshine in the morning making sure you have what you need.

The restaurant is fine for breakfast but for lunch and dinner there are a number of great choices within just a few blocks.

I have stayed at this hotel more than 6 times this year and it is consistently good and reasonably priced for the area.
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Date of stay: December 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mybluc4 wrote a review Aug 2022
New York25 contributions13 helpful votes
3.0 of 5 bubbles
CONS: Front entrance is a joke, not even a Sheraton Logo on the wall. Drive up and at first it looks like a loading dock. Front desk people need to be better trained regarding disabled rooms. Even with a reservation I got 2 rooms that did not work for disabled guests. Morons. With the exception of Kathy (who is fantastic at solving issues), the front desk people are not pros. Self parking in the lot is a bit overpriced at $30/night. Sheraton cheaped out on the room TV's. Too small when viewing from bed that is across the room.
PROS: Kathy at the front desk. Bar makes great martinis. Breakfast is very good and our waiter Sophia was terrific.
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Date of stay: August 2022
3.0 of 5 bubblesValue
2.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mher Khacherian, Guest Services / Front Office at Hotel Dena
Responded Aug 13, 2022
Dear mybluc4, Thank you for sharing your comments with us. We are happy to know that you appreciated our friendly staff members Cathy and Sophia. However, we are sorry that other aspects of your visit did not meet your expectations. Providing safe accommodations is one of our highest priorities, and we will review your concerns in this regard. Happy travels to you, and we hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sebastian V wrote a review Nov 2022
1 contribution
5.0 of 5 bubbles
The staff and hotel are 5 stars. You’re welcomed with a beautiful fountain in the front and greeted with great customer service at the desk. The Manager Carlos was very professional and had our family feeling very welcome. For lunch, my wife and I tried their in house restaurant and our servers Juana and Juan Carlos were very very attentive and some of the best wait staff I’ve ever encountered in my travels. The food was immaculate too and even getting to meet the chef Raul I can tell he takes pride in his craft, very professional. The room was very clean as well. Came down for an LA trip and will definitely make this my hotel of choice next time I’m in the area.
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Date of stay: November 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Larry D wrote a review Nov 2021
South Pole589 contributions386 helpful votes
2.0 of 5 bubbles
I stayed here last month for the first time. I was upgraded to their club floor, but even tho the rooms have been updated recently they are tiny. Even for a regular part of the hotel, they are small. I got in late and discovered my tv didn't work. I called the front desk and reported it and the agent said someone would come by to look at it. After 45 minutes, I gave up, called the desk back and passed on having tv operating in my room. Around midnight, I was thirsty and went to the vending machine on my floor for a soda. It wasn't working, so I went down to the front desk thinking they had a pantry selling sodas. Nope, not this hotel. No place to get a beverage in the hotel, period. The next day at check out, the agent checking me in offered me a 2 PM late check out since I am a Bonvoy elite traveler. At 1:30 PM on check out day, it didn't matter I had a do not disturb sign on my door, and someone from housekeeping knocked and said they had no knowledge of my 2 PM late check out.

Communication seems to be the missing component of having a good stay here and for this hotel to run like a full service property. When I checked out, they agent said to me, "hopefully, it will be better next time." That doesn't sound very optimistic and neither am I.
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Date of stay: October 2021
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Will S wrote a review Apr 2023
21 contributions2 helpful votes
3.0 of 5 bubbles
We chose this hotel as it was listed as dog friendly. For $30 per pet per night (we have 2 small Maltipoos), I thought they would have an outdoors area for dogs. Not true, as much of the surrounding area is concrete. Our room was 112 steps from the closest elevator. If you travel with a dog or have trouble walking distances, I suggest asking for a room close to the elevators. The room was small and the bathroom exceedingly so. The bowl-sink occupied most of the only counter and there was only one small towel rack. The toilet was about 12 inches off the ground. On the plus side, the water pressure was good in the shower and there seemed to be lots of hot water. The beds were reasonably comfortable. With the $30 charge for parking, we paid $274 for one night stay, and breakfast is extra. This hotel needs a remodel and can hardly been regarded as a good value. If you are staying because of the surrounding area, it is close to shops, restaurants, and concerts.
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Date of stay: March 2023
2.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Ask for a room near the elevators
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Angela Markosyan, Guest Services / Front Office at Hotel Dena
Responded Apr 6, 2023
Dear WmStaso, Thank you for taking the time to let us know about your experience while staying with us. Your experience with the size of our rooms is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent guest dissatisfaction from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Angela Markosyan Front Desk Supervisor Sheraton Pasadena angela.markosyan@sheratonpasadena.com 6264698100
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sunshine asked a question Jul 2023
Killeen, Texas11 contributions2 helpful votes
Does the hotel offer luggage hood after check out?
Answer from Frank McC
Calgary, Canada8 contributions
They had no problem storing mine at the time. They have a separate storage room near the main entrance.
Answer from tinplater
arizona59 contributions10 helpful votes
You would have to call the hotel to get an accurate answer I would think.
Rob P asked a question Oct 2019
7 contributions5 helpful votes
do the elevators require key card access?
Answer from Zoom_Gotti
Henderson, Nevada1,491 contribution1,008 helpful vote
No. But there is security in the lobby 24/7
V2DL asked a question Oct 2018
Dublin, California1 contribution4 helpful votes
Is pet still allowed after the renovation? Is there a charge for pets?
Answer from Whoops27
Los Angeles, California9 contributions6 helpful votes
I saw pets there recently.
Veronica KYC asked a question Feb 2018
Hong Kong395 contributions93 helpful votes
When will the hotel renovation complete?
Answer from KRob
Reno, Nevada28 contributions4 helpful votes
I arrived Feb. 20 and renovations are still clearly underway.
Jaimie S wrote a tip May 2024
1 contribution
3.0 of 5 bubbles
"No Jacuzzi. Only a heated pool."
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Lulu B wrote a tip May 2024
8 contributions1 helpful vote
5.0 of 5 bubbles
"Plenty of parking. As of this writing, $15 a day. Parking garage has an entrance into the hotel, just a few steps from our parked car."
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Ricardo R wrote a tip May 2024
2 contributions3 helpful votes
5.0 of 5 bubbles
"Great location friendly staff, very clean!"
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Tanya P wrote a tip May 2024
1 contribution
5.0 of 5 bubbles
"It’s a free eat location."
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yep_shanghai wrote a tip Apr 2024
Shanghai, China11 contributions4 helpful votes
3.0 of 5 bubbles
"Recommend 3 or 4 floor"
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Not the right property for you?
There are more places to choose from in the Pasadena area.
PRICE RANGE
C$216 - C$279 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton pasadena hotel pasadena, pasadena sheraton
FORMERLY KNOWN AS
Sheraton Pasadena Hotel
LOCATION
United StatesCaliforniaPasadena
NUMBER OF ROOMS
311
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hotel Dena - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Hotel Dena
Which popular attractions are close to Hotel Dena?
Nearby attractions include Colorado Boulevard (5.8 km), Pasadena Antique Mall (0.2 km), and Pasadena Ice Skating Center (0.2 km).
What are some of the property amenities at Hotel Dena?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Dena?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Dena?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hotel Dena?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Hotel Dena?
Conveniently located restaurants include The Luggage Room Pizzeria, Houston's, and La Grande Orange Pasadena.
Are there opportunities to exercise at Hotel Dena?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Hotel Dena located near the city centre?
Yes, it is 0.5 km away from the centre of Pasadena.
Are any cleaning services offered at Hotel Dena?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hotel Dena?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hotel Dena offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
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