We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nice hotel and just a block and a half from Colorado Avenue. Friendly staff. Rooms are fine. Would stay here again for the Rose Bowl. Undergoing renovations, but didn’t bother us at all. Comfy beds. Bathroom is small!!
I've stayed at this hotel many times while traveling for work, including during major remodeling and construction. I'm sure it's been hard for them to remain open while making multiple temporary changes in the location of the front desk, restaurant, bar, elevator access, etc. I'm...More
I am not giving this hotel a low rating because of the construction. I knew very well the hotel was undergoing construction and wasn't too concerned since its at the tail end of it. The reception staff is a whole different story. We actually checked...More
1 Thank Lizzy R
Response from SheratonPasadena, Front Office Manager at Sheraton PasadenaResponded 2 January 2018
Greetings Ms. Lizzy R,
Thank you for taking the time to share your recent experience at the Sheraton Pasadena Hotel with us.
Receiving a warm welcome during check-in often times sets the tone for a great stay. Unfortunately, it was brought to my attention that...More
We have stayed here many times, so this is not my first review, but things look like they are generally improving at the Sheraton Pasadena. The hotel still has some nagging issues with the elevators that seem to take forever even though the hotel is...More
1 Thank Jim K
Response from SheratonPasadena, Front Office Manager at Sheraton PasadenaResponded 31 December 2017
Greetings Guest Jim K,
Thank you for choosing to stay at the Sheraton Pasadena Hotel and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting...More
After getting off to a rough start, the staff at this hotel did an incredible job to make it up to us. Maria in particular was amazing. We got a parking ticket and not only did she try to get the city to wave it,...More