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Sheraton Pasadena

Booking.comUS$169*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Sheraton Pasadena
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799 Reviews from our TripAdvisor Community

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Showing 772: English reviews
Washington DC, District of Columbia
Reviewed 9 March 2015

What a disappointment during my recent stay here. I am a platinum member of their Starwood Program. Upon check in there was no appreciation or offer of the standard amenity offered. The Club Lounge was just ok. I have never had to ask for soft drinks- they are typically available 24/7. I had to ask for diet sodas and then...

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Helpful?
1Thank CRJ1726
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear CRJ1726, Thank you for taking the time to post a review. I am truly disappointed to learn your experience here was below expectations. I would be delighted if you give us a chance to earn back your trust. Should your travels bring you back to Pasadena, please feel free to contact me. I would like to make sure that...

Miami Beach, Florida
Reviewed 8 March 2015

I stayed at the Sheraton Pasadena which is right next door to the convention center where I was attending an event. I booked a room on the Club floor. Check in was very fast and courteous. We were early and our room was not ready, but we were given a key to the Club Lounge so we could wait there...

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Helpful?
1Thank 22travelMB
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear 22travelMB, We are delighted to hear you enjoyed the location of our hotel and our staff exceed your expectations. We work hard to deliver an exceptional guest experience. Thank you for choosing Sheraton Pasadena as your home away from home. We look forward to welcoming you back very soon. Sincerely, General Manager Reggie Woolridge

Sacramento, California
Reviewed 6 March 2015

This Sheraton is awesome! The Staff is friendly and the service is top notch. We were greeted at the door and made to feel welcome from that very moment until we left. Any questions are promptly answered. They make you feel at home away from home.

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Helpful?
1Thank Betty Lou B
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear Betty Lou B, Thank you for the excellent review on TripAdvisor. I am delighted to hear that you enjoyed your stay and the staff exceeded your expectations while providing you with the personal, instinctive and renewing that you deserve. Thank you for choosing Sheraton Pasadena as your home way from home. We sincerely appreciate your business and we look...

Chicago, Illinois
Reviewed 22 February 2015

The school I interviewed for booked for room for me and it is surprisingly good and comfy. The staff are friendly and helpful. The have a fitness room at the second floor. Also, they helped you book the shuttle to airport.

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Helpful?
3Thank ZhiiYang
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear ZhiiYang, Thank you for taking the time out to share your feedback from your recent stay. We are delight to hear you enjoyed your stay at Sheraton Pasadena. We look forward to your next visit. Sincerely, General Manager Reggie Woolridge

San Diego, CA
Reviewed 22 February 2015

We planned a weekend shopping trip in Pasadena, so decided to stay central and chose this hotel. It is just off Colorado Blvd., where there are shops, restaurants and bars galore. Everything is very walkable. Check in was quick, although the person who attended us seemed a little harried. We checked in right at 3:00 p.m., and at 4:30 noticed...

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Helpful?
5Thank Lakeside31
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear Lakeside31, Thank you for choosing Sheraton Pasadena. We sincerely appreciate your business. We are delighted to hear you enjoyed your stay and we look forward to your next visit. Be Well, General Manager Reggie Woolridg

SF, CA
Reviewed 19 February 2015

This hotel is very close to Cal Tech, and often the hotel of choice when visiting the campus for business/work. That being said, it's a dated hotel and could use some upgrading to justify the regular hotel rates. However, being that it's literally next door to the convention center (and the garage is shared), it's in a prime downtown Pasadena...

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Helpful?
4Thank bikinghiking123
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear bikinghiking123, Thank you for sharing your feedback regarding your recent stay with us. Rest assure, the hotel will be going through renovation early next year. We look forward to serving you in the future. Sincerely, General Manager Reggie Woolridge

Mountain View, California
Reviewed 19 February 2015

I was so happy with my stay, that I emailed the following to the hotel manager: "I just wanted to express how much I have enjoyed my stay thus far. It's been only a day, but the customer service I have received has been honestly superb. Everything from my arrival and easy check in, to your assistance in the restaurant,...

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Helpful?
3Thank Taylor V
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear Taylor V, We are delight to hear you enjoyed your stay at Sheraton Pasadena. Thank you for taking the time out to provide us with your feedback. We look forward to your next visit. Sincerely, General Manager Reggie Woolridge

Anaheim, California
Reviewed 17 February 2015

Decided to write a review after spending 1 month stay each year since 2010 to provide a balanced view of this place. Property exchanged hands back in early 2014 and kept some old staff to provide the tradition of service. What set hotels apart is attention to detail. Service trays being removed from room service are always covered with napkins...

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Helpful?
3Thank ttungus
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear ttungus, Thank you for taking the time out to share your feedback. It is exciting to hear our staff exceeded your expectations while providing the personal, instinctive and renewing experience that you deserve. We look forward to your next stay at the Sheraton Pasadena. Sincerely, General Manager Reggie Wooldridge

Canyon Country
Reviewed 15 February 2015 via mobile

We just had a very nice stay for Valentines weekend in a loft/patio room. Everyone of the staff we encountered were most courteous, helpful and friendly. Of particular note is Ashley at the front desk. Ashley was especially nice and helpful when we checked in and was sure greet us each morning and inquire if we needed anything. This hotel...

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Helpful?
3Thank RagsCanyonCountry
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear RagsCanyonCountry, It is exciting to hear our staff, such as Ashley exceeded your expectations while providing the personal, instinctive and renewing experience that you deserve. Thank you for the review and for taking the time out to share your feedback. We look forward to your next stay at the Sheraton Pasadena. Sincerely, General Manager Reggie Wooldridge

Los Angeles
Reviewed 12 February 2015

I tried to give my mother a short, last-minute getaway, taking advantage of leftover 3-day weekend hotel inventory and a coupon offered through a third party. She's an off the grid type, no credit cards and not swimming in cash money. My own fault for trusting that I would be able to address the property's concern about "credit card fraud."...

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Helpful?
2Thank travelmoeLA
ReggieWoolridge, General Manager at Sheraton Pasadena, responded to this review

Dear travelmoeLA, Thank you for sharing your feedback. I apologize for the inconvenience you experienced while trying to provide your mother a relaxing renewal experience with us. Per Federal PCI compliance regulations, our agents are not permitted to take credit card numbers via telephone. While they were correct in upholding these regulations, they should have provided an alternate solution for...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Concierge
Official Description (provided by the hotel)
Visit the beautiful Sheraton Pasadena Hotel, ideally located within walking distance of the abundant shopping, dining, and entertainment options that Old Town Pasadena is renowned for. ... more   less 

Additional Information about Sheraton Pasadena

Address: 303 Cordova St, Pasadena, CA 91101-2426
Region: United States > California > Pasadena
Price Range: $236 - $583 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Pasadena 3.5*
Number of rooms: 317
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Also Known As:
Sheraton Pasadena Hotel Pasadena
Pasadena Sheraton
Hotel Style:
#7 Business Hotel in Pasadena
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Pasadena staff and other travellers.
9 questions
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Texas
1 month ago
Chula Vista, California
Chula Vista, California
28 days ago
Chula Vista, California

See all questions (9)

Questions? Get answers from Sheraton Pasadena staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I recommend upgrading your room for more square footage.”
399gabriellem, 13 May 2017 | Read review
“Ask for a refurbished room”
johnsQ2840UZ, 1 Mar 2017 | Read review
“Mountain views towards town”
_barryjwong, 13 Feb 2017 | Read review
“Try for Higher Floors.”
LHOVancouver, 12 Feb 2017 | Read review
“ground level rooms can be seen by pool-goers”
mt_j_neighbor, 20 Jan 2017 | Read review
5 of 5
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US$169* /night
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Prices are for 1 room, 2 adults
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