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Sheraton Sonoma County - Petaluma

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Sheraton Sonoma County - Petaluma
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619 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Sonoma County - Petaluma
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Showing 603: English reviews
New York City, New York
Level Contributor
73 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 21 September 2016 via mobile

A good location for visiting the wineries in the area. Arrived late afternoon, front desk was busy, one individual to help a number of guests. Room was clean and a good size. When asked for 2 beds was informed hotel full. Wedding and car races. Breakfast was fine, slow and on occasion brought out wrong items. Suggest to management, when... More 

Helpful?
Thank Ita49
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks for allowing us to serve you! In-season we are sold-out every weekend and most Tuesdays and Wednesdays. Unfortunately if you don't reserve a room with 2 beds, we won't be able to give one to you at check-in due to our sold-out situation. I am glad that you enjoyed your clean guest room, however! Reserve that double-queen bed room... More 

San Diego
Level Contributor
4 reviews
Reviewed 20 September 2016 via mobile

Arrived early with painful leg needed to lay down with a heat pack. Was willing to upgrade. Was told to come back. No concern what so ever. Came back at 3 check in. Was checked in, went up to room only to find cleaning staff. Came back down, waited for half an hour while the figured it out. Only a... More 

Helpful?
Thank lesliem336
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Not comments I have ever heard before and certainly not comments I enjoy. I will definitely look into every one of your comments and make sure that we learn from them. I did want to let you know that there's no one that watches a door to know when guests depart so we can slip in to clean your room.... More 

S
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 September 2016 via mobile

I was expecting a run down poorly run place based on previous reviews. Hence I was really surprised when I stepped into the lobby- it was charming, cozy, and definitely modern. The rooms were spacious and modern, well equipped with everything we needed. The view overlooking the marina was beautiful. The reception staff were friendly and courteous, shoutout to Matt... More 

Helpful?
Thank bluegirl17
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Happy Anniversary! So glad you enjoyed your stay. Your comments about your expectations based on reviews were right on and quite amusing! We do have people who call to get discounts or free stays and threaten poor reviews should they not get their way. That is often what you see on review sites - people following through with their threats!... More 

san francisco
Level Contributor
229 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 11 September 2016

We stayed here when we attended the Sonoma Wine Country Weekend. The hotel was right off of the interstate and near the water. The hotel was clean. Rooms were a good size. The pool is rather small, but all the children seemed to enjoy it. The front desk was very professional and helpful. The front desk also acts as the... More 

Helpful?
Thank SanFranciscoMom
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

So glad to have had you with us! I'm glad you enjoyed your stay. Thanks for your detailed review - it's quite helpful for your fellow travelers! We did have a wedding with us while you were here who decided to let all of the family into the Sheraton Club Lounge. I do apologize for the crowd! Please get in... More 

1 review
Reviewed 6 September 2016 via mobile

Loved this Sheraton! A great location with a fun view over the little Marina. The Starbucks right in the lobby was terrific. I'm picky about how I want my semi dry cappuccino and it was spot on each time! Breakfast was included, but we slept in and missed it. Went to the hotel's restaurant and paid for it and we... More 

Helpful?
Thank Anneke J
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thank you for staying with us and taking the time to complete such a thoughtful review! I'm so glad that you enjoyed your stay. I try to hire a caring staff whose goal it is to delight our guests - I'm glad we succeeded! I do hope you hurry back. Be well! Scott Satterfield General Manager More 

California
Level Contributor
57 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 29 August 2016

This is a lovely hotel convenient to the highway with views of boats and water and near to downtown Petaluma. The hotel has a nice pool and jacuzzi area, fluffy towels, great beds, and good insulation from noises. The staff is helpful and cheerful. We would definitely recommend!

Helpful?
Thank DebraCalifornia
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

So glad you enjoyed your stay Debra! I was happy you noticed our new fluffier towels - which are new throughout the hotel. We do hope you hurry back soon! We love our repeat guests! Be well! Scott Satterfield General Manager More 

Concord, California
1 review
Reviewed 24 August 2016

Housekeeping staff excellent. Room always clean. Esmerelda, head housekeeper, found the items that I had left in my room and had them sent to my home promptly! I was so relieved and impressed by that!

Helpful?
Thank mauiesther
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

So glad that you enjoyed your stay and that we were able to return your lost item to you! We love our returning friends and hope to see you again very soon! Be well! Scott Satterfield General Manager More 

New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 August 2016 via mobile

We have stayed at the Sheraton twice a year for nearly ten years- never a welcome back and never ever any gesture of thanks. Even when hotel is half full no minor upgrades or anything. Coke is $ 4.75 in the lobby kiosk!! We have had consistent problems getting our room made up- about half the time we have to... More 

Helpful?
Thank dmaestro
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks for taking the time to post a review of the hotel. I'm always a bit surprised that some guests don't mention the cleanliness of the hotel or that everything was in working order, or that staff were kind and accommodating. Honestly we don't have a lot of "upgraded" rooms/suites, and what we do have are gone in a flash.... More 

Mountain View, California
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 22 August 2016

Starting with the positive, the room we stayed in was super dark so it was easy to sleep in the morning, but that's about it. The room had a small balcony that was sandwiched between the room and a wall 3 feet away, the room was dated and the air conditioner loud. There was no coffee in the room. The... More 

Helpful?
1 Thank TR_California
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Sorry to hear that you were disappointed. We have guest satisfaction scores in the top 20% of all Sheratons in North America. Still, that doesn't help you if you don't like your room! I do hope you will give us a chance to rectify the situation. Please contact me and we will do our best to make you happy. Also,... More 

Evansville, Indiana
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 August 2016 via mobile

A very nice hotel, easy to get to. The staff was very friendly and everything was very clean. Looks to be a older hotel as some of the carpet was fraying on the main staircase. It's a busy hotel, the food was average. We only had dinner there once however we had dessert several times. I would recommend it for... More 

Helpful?
Thank slate69
ScottSatterfield, General Manager at Sheraton Sonoma County - Petaluma, responded to this review

Thanks so much for staying with us! I'm so glad you enjoyed your time here. While we are less than 14 years old, it is a busy hotel. I'm glad you liked the room. While marina-view rooms on the 1st floor do have a walkway outside, there is no walkway on higher floors if you would like to request that... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Sonoma County Petaluma is close to the area's premium wineries, spectacular Pacific beaches, dense redwood forests, and a variety of golf courses, and art galleries. ... more   less 

Additional Information about Sheraton Sonoma County - Petaluma

Address: 745 Baywood Dr, Petaluma, CA 94954-5388
Region: United States > California > Sonoma County > Petaluma
Price Range: $184 - $382 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Sonoma County - Petaluma 3.5*
Number of rooms: 183
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Also Known As:
Sheraton Sonoma County - Petaluma Hotel Petaluma
Sheraton Petaluma
Petaluma Sheraton
Sheraton Sonoma County - Petaluma CA
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Sonoma County - Petaluma staff and other travellers.
6 questions
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Questions? Get answers from Sheraton Sonoma County - Petaluma staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“all rooms are well insulated.”
 of 5 bubbles Mikseth, 17 Oct 2016 | Read review
“Rooms that face the pool are very noisy until 10:30pm.”
 of 5 bubbles SanFranciscoMom, 11 Sep 2016 | Read review
“Do not choose a room, do not choose this hotel.”
 of 5 bubbles nexus536, 16 Aug 2016 | Read review
“Junior suites have shared balconies.”
 of 5 bubbles S5430ILjasonm, 25 Jul 2016 | Read review
“As for a room overlooking the marina”
 of 5 bubbles paneb, 20 Jul 2016 | Read review
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