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BEST WESTERN Cajon Pass

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BEST WESTERN Cajon Pass
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154 Reviews from our TripAdvisor Community

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Showing 146: English reviews
Reviewed 18 March 2016

Always a great stay! Clean rooms, comfortable beds. Laundry amenities. Continental breakfast has many good choices. There is a hot tub to use. Always have great service, and friendly workers. Great stay every time I stay.

Review collected in partnership with Best Western
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Helpful?
Thank stevencR8722TM
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Again, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. It is always nice to have repeat guests Your very kind words sums us up pretty well.

Reviewed 3 March 2016

There was NOTHING wrong at this property during this stay. Staff, room breakfast, access, weather, were ALL top notch. Usually there is always something. Not here. We even thank the desk clerk upon checkout and told her how wonderful it was.

Review collected in partnership with Best Western
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Helpful?
Thank christopherc154
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Pat and Lisa, as well...

Santa Rosa, California
Reviewed 1 March 2016

I was on a solo trip watching trains and travelling on Route 66 and thought that this would be a good place to enjoy both. I requested a room facing the tracks and, although there is some train noise, it is far preferable to the constant freeway noise. Check in was easy but the front desk staff wasn't exactly warm...

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Helpful?
Thank JayDay2001
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide a clean and comfortable room as you have mentioned. Our guests thoroughly enjoy the breakfast. We understand that breakfast is the most important meal...

West Valley City, Utah
Reviewed 27 February 2016

when i booked this i thought i was talking to Best Western and requested a bottom floor the person said no problem. but when we got there we had a 2nd floor but best western empoyee was kind to change that and charged us less i except a refund

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Helpful?
1Thank renae238
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you kindly for your response. All of our staff try and go out of their way to accommodate all our guests needs. Again thank you for choosing Best Western Cajon Pass.

Irvine, California
Reviewed 17 February 2016

We needed a place to stay when we go to the mountains for some snow play with our toddler. Wrightwood offers few spots for free snow play and tubing, while Arrowhead has a small playground with swings etc and Big Bear has a beautiful park right at front of its lake for free snow play. I could not trust the...

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Helpful?
1Thank Gunjan K
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Although you are correct in saying that the front desk is the correct place to start, the person you speak of is the manager and is the most knowledgable of the area. He has never been anything but outgoing and polite to...

Ridgecrest
Reviewed 6 February 2016

Stopped here overnight on way to Oceanside, CA. Room was ok. Somewhat noisy with people outside making some noise which woke me up. Complimentary breakfast buffet was full service...including scrambled eggs and sausage. Given the price, the room and breakfast was a pretty good deal.

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Helpful?
Thank Stephen M
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our rooms are extremely well taken care of by our tremendous housekeepers Our guests thoroughly enjoy the breakfast. As far as noise complaints, we again, apologize about that particular experience during your stay at our hotel. If a guest would bring that...

De Pere, WI, United States
Reviewed 16 January 2016

This hotel is just off the highway which makes it easy to find and convenient. Road work is currently underway but that is temporary. We booked online for a rate that was clearly a mistake because the rate was very low. When we arrived, the rate was honored without question and the woman at check-in was friendly. The room was...

Review collected in partnership with Best Western
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Helpful?
Thank Kimberly K
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide...

Los Angeles, United States
Reviewed 10 January 2016

All in all it was a fine stay, with everything you would expect from a Great Western. The only problem was the noise from upstairs (kids running and very loud plumbing late at night) that interfered with our sleep. The location is great for access to Wrightwood and I suppose you need to brace yourself for seasonal day-trippers, especially if...

Review collected in partnership with Best Western
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Helpful?
Thank Craig P
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. As far as noise complaints, we again, apologize about that particular experience during your stay at our hotel. Again Thank you for your review and choosing Best Western Cajon Pass

Los Angeles, United States
Reviewed 4 January 2016

The price and the breakfast were good. The overall quality of stay was OK. The only issue we had is that after we went out for a day and came back to hotel at 5pm, we found that our room was not cleaned and the towers were not changed yet.

Review collected in partnership with Best Western
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Helpful?
Thank Wenhong Z
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. I do apologize that the new housekeeping staff members were reflected during your stay, I will ensure additional training during this busy season. Again Thank you for your review and choosing Best Western Cajon Pass

Reviewed 1 January 2016

Well, I went on a trip to Mt High ski resort and when we got back to the resort at around 645 at night, all of our clothe and computer s and computer chargers were packed away into our bags. they did not make our beds during the day and it was a very uncomfortable bed. not good experience

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Helpful?
Thank michael r
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Dear Robert, I apologize for any misunderstanding. You booked several reservations through a third party agency, Expedia, which we do not know any information until check-in. There was no communication from you or your booking agent, therefor, your room was treated accordingly. We also do not move personal items to clean or make beds, your group had a lot going...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
Official Description (provided by the hotel)
Stay at this Phelan hotel located at the base of the scenic San Bernardino Mountains and enjoy a peaceful, serene visit in California. The BEST WESTERN Cajon Pass is conveniently located at the junction of Highway 138 and Interstate 15 just minutes away from Glen Helen Regional Park where guests may enjoy fishing, swimming, nature trails and camping. The Pacific Rim Trail, Auto Club Speedway, San Manuel Amphitheater, Green Tree Golf Course and Mountain High Ski Resort are all just a short drive from this Phelan, California hotel. Guests will also appreciate the variety of nearby dining and shopping options. Each well-appointed room features free high-speed Internet access, an iron/ironing board, coffee/tea maker, microwave and refrigerator. Visitors may choose to upgrade to a business suite or a specialty room which will accommodate up to eight people. The BEST WESTERN Cajon Pass offers a complimentary continental breakfast, an outdoor swimming pool and spa as well as beautiful mountain scenery. A friendly staff is standing by to ensure a comfortable and unforgettable stay. ... more   less 

Additional Information about BEST WESTERN Cajon Pass

Address: 8317 US Highway 138, Phelan, CA 92371
Region: United States > California > Phelan
Price Range: $95 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Cajon Pass 2.5*
Number of rooms: 46
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Priceline and Best Western so you can book your BEST WESTERN Cajon Pass reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Cajon Pass Hotel Phelan
Best Western Phelan
Phelan Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Cajon Pass staff and other travellers.
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Questions? Get answers from BEST WESTERN Cajon Pass staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room at the back of the hotel to avoid train noise”
 of 5 bubbles PeggyW656, 18 Oct 2016 | Read review
“Ask for a room away from the temporary road construction.”
 of 5 bubbles jpmueller99, 3 Apr 2016 | Read review
“For Railfans; Rooms on the South/West side have views of the railroad tracks.”
  • If you like trains, this is the place to stay (Room 208)
 of 5 bubbles JayDay2001, 1 Mar 2016 | Read review
“Get rooms on the upper floor”
 of 5 bubbles gunjank761, 17 Feb 2016 | Read review
“the side away from the train tracks and freway”
 of 5 bubbles F3405MSmichaelr, 1 Jan 2016 | Read review
5 of 5