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BEST WESTERN Cajon Pass

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BEST WESTERN Cajon Pass
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152 Reviews from our TripAdvisor Community

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Showing 144: English reviews
San Diego, United States
Reviewed 30 November 2015

The staff are regular, nice, funny people. They made my stay feel more comfortable instead of the standard up tight and proper people you would find. I will definitely be staying here everything I go to Mountain High.

Review collected in partnership with Best Western
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Helpful?
Thank Loanza D
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Hi Loanza, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. All of our staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. We like to make our guests feel that they are at home and can relax, which...

Casper, United States
Reviewed 18 November 2015

Hotel staff was great. Sent us to a great cafe up the mountain with home cooking. It was great food. Hotel is just fine with the price reasonable for California. Will stay here again when we return and recommend to friends.

Review collected in partnership with Best Western
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Helpful?
Thank Dale H
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Rick as well as all the staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Again Thank you for your review and choosing Best Western Cajon Pass.

Marina, California
Reviewed 11 November 2015 via mobile

We're heading to LA, stopped here for the night. There is no delivery of food. We were told a McDonald's was local, we never saw it. There is a Dell taco in the gas station just in front of the hotel. Upon entering the room, towels in the bathroom were pretty old, and brown with stains. The bed is completely...

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Helpful?
Thank Christy W
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Dear Christy Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The food options nearby are limited, McDonalds (South/East side of 15 Fwy), Subway and Del Taco(south of hotel). There are several dining options nearby and is just a short drive away, including Mountain Top Café (8miles) closes as 8pm, and...

Lake Tahoe (California), California
Reviewed 28 October 2015

I recently drove a company truck from Lake Tahoe to Dana point for a conference. After driving until 1200am. I was checking out in the morning and Rick at the front desk had notice a tack weld on a piece of my cargo had broken an the wind had affected the metal. I inspected it and was able to rip...

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Helpful?
Thank Snowbird266
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Hi Snowbird, Rick recalls talking with you in the breakfast/lobby area. Great to see that our Staff at the Best Western Cajon Pass - still and always have cared about our guests. As did Steven when he checked you in. Again Thank you for your review and choosing Best Western Cajon Pass,

Sydney, Australia
Reviewed 20 October 2015

Read the reviews before we booked this hotel so wasn't going to be disappointed when we got there, knew about the construction and we were there for the train spotting so it didn't worry us . The hotel was clean and tidy ,bathroom was a little small but as I said we where there for the trains so the noise...

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Helpful?
Thank Wendy2051958
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Hi Wendy Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. Our rooms are extremely well taken care of by our tremendous housekeepers and their focus is to provide a clean and comfortable room as you have mentioned. We are conveniently located for train watch, hiking and numerous other activities. Again...

Bishop, United States
Reviewed 17 October 2015

The Best Western on Cajon Pass was a nice place to stay. The staff were very friendly and accommodating. The location is right off the highway, and located next to a Del Taco and a 76 station. I would recommend staying here.

Review collected in partnership with Best Western
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Helpful?
Thank Danielle S
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Hi Danielle, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. All of our staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. We are conveniently located next to the freeway and highway, making your travel plans easier. The...

Canyon Country, United States
Reviewed 14 October 2015

The hotel is nice and clean, check out staff is more helpful than the check in staff. Prefer this hotel than others in area. Breakfast in the morning is a bonus. Worth staying with construction nearby.

Review collected in partnership with Best Western
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Helpful?
Thank Amy G
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Hi Amy, Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. The front desk staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. We accept your challenge to ask questions, upon your arrival regarding the area. We understand that...

Garden Grove
Reviewed 13 October 2015

The adjacent freeway construction is readily seen, but it didn't interfere with a good night's sleep, a hot and tasty breakfast, and a place just to relax before traveling farther. The staff were friendly and helpful, wanting to do all they could to assure a good stay.

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Helpful?
Thank Beverly L
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. I'm very happy too know that the area construction was not an issue for you. All of our staff members are indeed very courteous and accommodating. They are assertive in making sure that our guests have a pleasant experience. Our guests thoroughly...

Los Angeles, United States
Reviewed 21 September 2015

I Honestly Tell Myself Why Do I Even Keep Bothering To Reserve With Bw Cajon Pass. Not Worth It, Bugs In Lobby, Rooms Smell, No Ice Because Construction Workers Use It All..Just Very Disappointed. Next Time, For $20-30 More Im Gonna Stay At Holiday Inn Or Marriott In Hesperia.

Review collected in partnership with Best Western
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Helpful?
Thank Ana R
Nick P, Manager at BEST WESTERN Cajon Pass, responded to this review

Dear Ana - Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. As I mentioned in your previous complaint, you have been coming here for years and there is always something wrong with your stays with us. I do agree that maybe going to another hotel, they may be able to...

North Las Vegas, Nevada
Reviewed 5 September 2015

The hotel is conveniently located off of the freeway and I found the staff to be extremely nice and helpful. Pet friendly and the room was comfortable and clean. The woman who checked us in gave us earplugs just in case the construction was too noisy, but neither my husband nor I noticed any noise. I left a beach towel...

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Helpful?
Thank Suzanne1525
Nick P, General Manager at BEST WESTERN Cajon Pass, responded to this review

Thank you for taking the time to provide helpful feedback in regards to your experience at our hotel. I'm happy to know that you had no issues regarding noise in the area. The front desk staff members are indeed very courteous and accommodating. Again Thank you for your review and choosing Best Western Cajon Pass

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
Official Description (provided by the hotel)
Stay at this Phelan hotel located at the base of the scenic San Bernardino Mountains and enjoy a peaceful, serene visit in California. The BEST WESTERN Cajon Pass is conveniently located at the junction of Highway 138 and Interstate 15 just minutes away from Glen Helen Regional Park where guests may enjoy fishing, swimming, nature trails and camping. The Pacific Rim Trail, Auto Club Speedway, San Manuel Amphitheater, Green Tree Golf Course and Mountain High Ski Resort are all just a short drive from this Phelan, California hotel. Guests will also appreciate the variety of nearby dining and shopping options. Each well-appointed room features free high-speed Internet access, an iron/ironing board, coffee/tea maker, microwave and refrigerator. Visitors may choose to upgrade to a business suite or a specialty room which will accommodate up to eight people. The BEST WESTERN Cajon Pass offers a complimentary continental breakfast, an outdoor swimming pool and spa as well as beautiful mountain scenery. A friendly staff is standing by to ensure a comfortable and unforgettable stay. ... more   less 

Additional Information about BEST WESTERN Cajon Pass

Address: 8317 US Highway 138, Phelan, CA 92371
Region: United States > California > Phelan
Price Range: $94 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Cajon Pass 2.5*
Number of rooms: 46
Reservation Options:
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Also Known As:
Best Western Cajon Pass Hotel Phelan
Best Western Phelan
Phelan Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Cajon Pass staff and other travellers.
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Questions? Get answers from BEST WESTERN Cajon Pass staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a room at the back of the hotel to avoid train noise”
 of 5 bubbles PeggyW656, 18 Oct 2016 | Read review
“Ask for a room away from the temporary road construction.”
 of 5 bubbles jpmueller99, 3 Apr 2016 | Read review
“For Railfans; Rooms on the South/West side have views of the railroad tracks.”
  • If you like trains, this is the place to stay (Room 208)
 of 5 bubbles JayDay2001, 1 Mar 2016 | Read review
“Get rooms on the upper floor”
 of 5 bubbles gunjank761, 17 Feb 2016 | Read review
“the side away from the train tracks and freway”
 of 5 bubbles F3405MSmichaelr, 1 Jan 2016 | Read review
5 of 5