We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
From the moment I arrived I was welcomed by staff. Check in was quick and fast. As I entered the room it was nice and cleaned. It felt like I was at home. Breakfast was lovely so many choices. The staff was courteous and always...More
We reserved a particular room a MONTH ahead of coming down to LA. We are not originally from Southern California and we haven't been to Disneyland in over a decade. I wanted to treat the family to a good, relaxing week at the famous amusement...More
Response from Tish S, General Manager at Residence Inn Anaheim Placentia/FullertonResponded 1 week ago
Thank you for taking the time to share your feedback about your recent experience. I'm so very sorry to hear you and your family had this negative experience at our hotel. We always care about our guests, and we want a happy and memorable experience...More
We are staying two weeks due to water damage in our home. They have been extremely nice here,, rooms are huge, comfortable, and have full kitchens. Full breakfast every morning, rivals IHOP! Freeway close to the 57 and the 91,, minutes to Disneyland, Knott's Berry...More
First off I want to say that I am a loyal Marriott customer. I am also a Platinum member.
The property is nice.
The problem I have is with the management.
They have no clue on customer service and they do not return any phone...More
Response from Tish S, General Manager at Residence Inn Anaheim Placentia/FullertonResponded 2 weeks ago
Thank you for taking the time to review our hotel. I'm happy to hear you are a valuable Platinum Elite guest, and you found our property to be nice. I'm very sorry to hear you had an issue at my hotel, and it was difficult...More
First, we didn't get our welcome packet at check-in, as we had the previous night at a Residence Inn in Henderson, NV. The layout of the Studio Suite didn't allow a guest to remain asleep when someone else turned on the lights in the bathroom....More
Thank James R
Response from Tish S, General Manager at Residence Inn Anaheim Placentia/FullertonResponded 4 weeks ago
Thank you for taking the time to review our hotel! Each hotel may be operated slightly different in regards to guest arrival gifts. Some hotels offer them for Elite members or all guests, some do not. I apologize you were disappointed upon check-in. Our hotels...More