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Extended Stay America - Pleasant Hill - Buskirk Ave.

141 reviews
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Traveller (24)
Room & Suite (27)
Dining (2)
Overview
  • Excellent30%
  • Very good17%
  • Average10%
  • Poor15%
  • Terrible28%
Travellers talk about
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2.5 Star Hotel
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (141)Write a Review
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11 - 15 of 140 reviews
Reviewed 21 July 2017

This hotel was definitely a huge disappointment. I expected that a Hyatt owned hotel would have at least been clean. Everything about this hotel is substandard. I was concerned about my vehicle at night as the parking lot is shared with a mall with no...More

Review collected in partnership with Extended Stay
1  Thank Sharon K
Response from 00esa, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave.Responded 22 July 2017

Sharon, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are...More

Reviewed 21 July 2017

This has to be the worst hotel chain in the world. I was booked into the wrong room, the bathroom sink was clogged and wouldn't drain, the bed linens were dirty, there were blood stains on the bed spread, and the air conditioning didn't function...More

Review collected in partnership with Extended Stay
1  Thank brucegV2277CF
Response from 00esa, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave.Responded 22 July 2017

Bruce, it is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what...More

Reviewed 21 July 2017

The lobby is filthy and old; in desperate need of a remodel. The room that was assigned to us reeked of cigarette smoke; totally disgusting. The elevator doesn't work properly. When reservation was made via phone, we were told that a free breakfast was provided...More

Review collected in partnership with Extended Stay
1  Thank W8123KMannem
Response from 00esa, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave.Responded 22 July 2017

Thank you for evaluating your stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is...More

Reviewed 14 July 2017

AVOID THIS HOTEL AT ANY COST. FILTHY, SMELLY, DISGUSTING. You can find a better place with the same price in the area. Room, lobby, hallways , everywher were dirty, and smelly. You had to hold your breath to walk in the hallways, then you had...More

Review collected in partnership with Extended Stay
2  Thank nooshina268
Response from 00esa, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave.Responded 15 July 2017

On behalf of our entire team, please accept our sincerest apologies for our hotel not living up to your expectations. We do not take these concerns lightly, especially with the cleanliness of the hotel. We will address this matter with the head of our Housekeeping...More

Reviewed 14 July 2017

I stayed there for two nights. The room doors would not lock. There was a smoke smell throughout the whole floor. And the lobby and the elevator were really dirty. Toilet and kitchen sink were also filthy.More

Review collected in partnership with Extended Stay
1  Thank 891tareqh
Response from 00esa, General Manager at Extended Stay America - Pleasant Hill - Buskirk Ave.Responded 15 July 2017

Tareq, please accept our apologies for your unpleasant experience at our hotel. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with the housekeeping team...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$106 - US$180 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$106 - US$180 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (24)
Room & Suite (27)
Dining (2)
Questions & Answers
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Mistis_Jewelry
18 January 2016|
AnswerShow all 4 answers
Response from shahendou | Reviewed this property |
We stayed for two weeks, we walked along on the roads around of course in daylight. Never felt something not safe. Safety is a relative thing.
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Room Tips
"If you do stay here (which I do not recommend), make sure to get a 2nd or 3rd floor room. Room 101 was..."
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"booked in advance, told we were arriving late didn't get room we paid for both rooms dirty w/maintenance..."
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"Go to another Hotel. Spend a little more."
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"Will not recommend any"
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