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Aloft Ontario-Rancho Cucamonga

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572 Reviews from our TripAdvisor Community

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There are newer reviews for Aloft Ontario-Rancho Cucamonga
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Showing 558: English reviews
Reviewed 28 July 2016

I had made a reservation for 5 days and 4 people. I was a little leary about the reservations based on the reviews. So I called the hotel and asked 2 things. The first one is we had 4 people, but the reservation only included continental breakfast for two. I felt that was odd. I would rather be charged an...

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Helpful?
Thank Terri Marie R
AloftORC, Front Office Manager at Aloft Ontario-Rancho Cucamonga, responded to this review

Dear Terri Marie R, As it was a pleasure speaking with you the first time, it is now again. I'm sorry you ended up not staying with us, and we fully understand due to your concerns of the ambience of our property. However, while our package may not include a "group breakfast" I find that sometimes it may be cheaper...

New York City, New York
Reviewed 24 July 2016

For $135/night I have stayed at better properties. Customer Service is poor, the staff thinks that they are doing you a favor. The breakfast selection is limited and super slow, as is the bar-tender. As other have indicated A/C is way too loud. The saving grace for this property is the proximity to the airport and the mall.

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Helpful?
Thank Pravasa
AloftORC, Front Office Manager at Aloft Ontario-Rancho Cucamonga, responded to this review

Dear Pravasa, I'm sorry our property was not for you, most of our patrons love our amenities and how we have it set up. We understand that we're different than your traditional hotel and that may be off setting for some. As also stated in previous reviews, we are in the process of replacing our A/C units in room but...

New York, NY, USA
Reviewed 24 July 2016

This was my first stay at the Aloft chain of Starwood hotels and I was impressed. The hotel has a trendy vibe similar to the W chain but in a budget kind of way, sort of a "W-lite". The lobby is open concept with a bar, seating area, pool table, food pantry and food service area. There was a guitar...

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Helpful?
Thank jack783
AloftORC, Front Office Manager at Aloft Ontario-Rancho Cucamonga, responded to this review

Dear jack783, Your review is awesome! Especially coming from our Gold members who have experienced our larger properties. Thank you for giving us praise and thank you so much for staying with us, we look forward to having you again in the future. Hospitably, Jonathan Molandes, Front Office Manager

Illinois, United States
Reviewed 23 July 2016 via mobile

A nice place! We stayed while in town for a convention. The room was nice but small. The vibe here is modern and hip, and easy. Cool place for sure. The bar/lounge area was nice. And loved the live music! Great little "store" to grab a snack. The pool area looked nice though we did not have time for using...

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Helpful?
Thank Danielle B
AloftORC, Front Office Manager at Aloft Ontario-Rancho Cucamonga, responded to this review

Dear Danielle B, Thank you so much for staying with us! Next time you stay with us you must take time for the pool! It's heated to the right temperature for swimming and is amazing with our sunset and a cocktail from the WxYZ lounge. Hospitably, Jonathan Molandes, Front Office Manager

Syracuse, New York
Reviewed 14 July 2016

Checked in to this hotel last night and several issues already make me wish we'd chosen just about anywhere else. Starting with a plus, the front desk staff was friendly and helpful. That's about the end of the good though. The lobby was probably cool 10 years ago, and does not appear to have been updated since. The pool area...

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Helpful?
1Thank Rxtagchick
Los Angeles, California
Reviewed 12 July 2016

I don't normally like to leave bad reviews, however this location has horrible customer service. I work at a local non-profit and reserved a room for a client coming into town. Though I called them two times requesting for them to send me a credit card authorization so that we could pay for the room for her, they did not...

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Helpful?
1Thank Misssrl
Murrieta, California
Reviewed 11 July 2016 via mobile

I absolutely love this hotel. It has bright bold colors and the atmosphere is so inviting. They have a full bar, pool table and a great lobby with a wonderful staff. The rooms are spacious only thing missing was a microwave. I would stay here again over and over again

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Helpful?
Thank Desire326
AloftORC, Front Office Manager at Aloft Ontario-Rancho Cucamonga, responded to this review

Dear Desire326, We absolutely love you! Thank you for your positive review. Our fun atmosphere is definitely a treat for our guests. Hospitably, Jonathan Molandes, Front Office Manager

New York
Reviewed 10 July 2016

The staff here was great, and there was no pet fee + treats and water for dogs. The bed was super comfortable and the room was clean. Very thick walls, so it was extremely quiet. Great for an overnight on the road or before a flight.

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Helpful?
Thank roadlifericky
AloftORC, Front Office Manager at Aloft Ontario-Rancho Cucamonga, responded to this review

Dear roadlifericky, Thank you so much for your kind words about the staff. We love our furry friends and treat them just as though they are our family too. Please come stay with us again on your next adventure. Hospitably, Jonathan Molandes, Front Office Manager

A TripAdvisor Member
Level Contributor
3 reviews
Reviewed 9 July 2016 via mobile

I had no issues during my stay here. The staff was super friendly and welcoming. The hotel was clean and had a great vibe. It is modern with lots of great amenities. The gym was small but had all the things you could need for a quick workout i, the morning. The location is great if you are visiting the...

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Helpful?
Thank A TripAdvisor Member
AloftORC, Front Office Manager at Aloft Ontario-Rancho Cucamonga, responded to this review

Thank you so much for your positive review! Please come stay with us again whenever you're in the area. Hospitably, Jonathan Molandes, Front Office Manager

Los Angeles, California
Reviewed 3 July 2016 via mobile

Great value for what you get. Clean room, very nice staff. Only negative is that the air conditioning unit is pretty loud. Otherwise, good hotel, convenient to outlet and ofher shopping. One of the better Alofts we've stayed in. Like the lobby and the live music they have in Sat nights.

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Helpful?
Thank Nicole B
AloftORC, General Manager at Aloft Ontario-Rancho Cucamonga, responded to this review

Dear Nicole B, Thank you for your kind words. We are currently in the process of replacing older A/C units with new ones and I apologize if it was loud for you. We know those southern California summers can get hot! Thank you for staying with us and we hope to see you again. Best, Gonzalo Rodriguez, General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Aloft Ontario-Rancho Cucamonga Hotel is located just minutes from the Ontario Airport. Enjoy our wireless internet, loft inspired rooms, and nearby shopping, baseball, Nascar, and so much more! ... more   less 

Additional Information about Aloft Ontario-Rancho Cucamonga

Address: 10480 Fourth Street, Rancho Cucamonga, CA 91730
Region: United States > California > Rancho Cucamonga
Price Range: $121 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aloft Ontario-Rancho Cucamonga 3*
Number of rooms: 136
Reservation Options:
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Also Known As:
Aloft Ontario-Rancho Cucamonga Hotel Rancho Cucamonga
Aloft Rancho Cucamonga
Hotel Style:
#2 Romantic Hotel in Rancho Cucamonga
#4 Family Hotel in Rancho Cucamonga
#5 Business Hotel in Rancho Cucamonga
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Questions & Answers

Here's what travellers have asked, with answers from Aloft Ontario-Rancho Cucamonga staff and other travellers.
3 questions
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Los Angeles, California

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Questions? Get answers from Aloft Ontario-Rancho Cucamonga staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a view of the mountains”
 of 5 bubbles mishywishy2016, 4 Nov 2016 | Read review
“higher level floor with mountain views”
 of 5 bubbles fabby2014, 26 Oct 2016 | Read review
“just don't stay here”
 of 5 bubbles sevans1023, 29 Sep 2016 | Read review
“The rooms with the two beds are large and very comfortable.”
 of 5 bubbles 559michelej, 10 Sep 2016 | Read review
“Anything facing the back side of the hotel, views of the mountain are the best.”
 of 5 bubbles willielockhart619, 6 Sep 2016 | Read review
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