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Four Points by Sheraton Ontario-Rancho Cucamonga

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303 Reviews from our TripAdvisor Community

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Showing 293: English reviews
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Los Angeles
Reviewed 2 days ago NEW

I was on business in the Fontana area recently and my company booked this hotel for me. The young man who helped me at the front desk was great, wish I had gotten his name. He gave me several dining suggestions within walking distance and even looked up my rewards number in the system. When I walked into my room,...

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Helpful?
Thank Luvboatgal
Ventura, California
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

I had a one night stay here this week on a business trip and the process was extremely smooth. The King Bed room that I had all the amenities I would want (fridge, microwave, coffee machine, etc) and the bed was comfortable. It was a very brief visit but based on the proximity to the freeway and the other restaurants...

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Helpful?
Thank Tyskyr
About Hotel's Favourite Review
Martin S, Front Office Manager at Four Points by Sheraton Ontario-Rancho Cucamonga, responded to this review

Hello Tyskyr, I am so happy to see that your stay with us went great. We sure do hope you can stay longer next time and fully enjoy all of our amenities. We look forward to seeing you again.

Las Vegas, Nevada
Reviewed 1 week ago

Beautiful location. Friendly and help sraff and service. Room was clean, nice appointed and just the right size. There was some outside noise all night which was one of the reasons for my poor quality of sleep and the comfort level of the mattress. But overall, excellent.

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Helpful?
Thank chrisbahama
Provo
Reviewed 3 weeks ago

This was a great hotel, clean, and comfortable. The staff was very friendly and helpful. My only complaint is that the house keeping service was very impatient and it became annoying. They would knock constantly and were very nosey.

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Helpful?
Thank morgan375
Martin S, Front Office Manager at Four Points by Sheraton Ontario-Rancho Cucamonga, responded to this review

Hi morgan375, We appreciate you taking the time to write a review about your experience. I am glad we were able to meet your needs while staying in Rancho Cucamonga. We have communicated your concerns with our housekeeping staff in order to deliver a more pleasant stay on your next visit.

San Diego, California
Reviewed 3 weeks ago

Great room, great cheerful staff, greetings from every staff person encountered and bartender was awesome. You have Premier Customer Service and it's always nice to see that at any establishment, keep up the Good Work!

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Helpful?
Thank eddiebrugman
Martin S, Front Office Manager at Four Points by Sheraton Ontario-Rancho Cucamonga, responded to this review

Hi eddiebrugman, What an awesome review! I am excited to share your kind words with our staff. We are even more excited to hear that your stay went well. We can't wait to have you in Rancho Cucamonga again. See you soon!

Santa Ynez Valley, California
Reviewed 4 weeks ago

Found this hotel thru TripAdvisor. Generally a good hotel, but I had a problem with: 1) Hotel entrance. When we arrived, the porte cochere was blocked by 2 limousines parked side by side. Even when I stink-eyed the drivers, and then mentioned it to them, they did not move. We had to drive around a weird way to park. I...

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Helpful?
Thank MareV51
Martin S, Front Office Manager at Four Points by Sheraton Ontario-Rancho Cucamonga, responded to this review

Hello Marev51, Thank you for your feedback. We sincerely apologize for the issues you experienced during your stay with service and housekeeping. We have addressed your comments with our Department Managers to ensure these items are corrected. When you are in the area again we would appreciate the opportunity to provide you with a fantastic stay.

Pittsburg, California
Reviewed 5 weeks ago

staff is wonderful. Rooms are clean and well thought out in design. Short stay or long stay you will find the dining area quick and easy. Dining room food quality is good and covers a verity of taste. The area around Four Point is growing an offers a verity of businesses.

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Helpful?
Thank waynet6
Martin S, Front Office Manager at Four Points by Sheraton Ontario-Rancho Cucamonga, responded to this review

Hello waynet6, We appreciate you taking the time to write a review. Our staff will be very happy when I share your kind words with them. It puts a smile on my face to know that your stay in Rancho Cucamonga went well. Our staff will be waiting for you on your next visit!

Irvine
Reviewed 20 March 2017

I have stayed at other Four Points and found this one to be the tops by far. A very clean, modern and well equipped Hotel. Nothing is small about this place. Large lobby, halls and yes even the rooms. I was happy to see a microwave and refrigerator in the room. Staff was excellent. PS: good luck if you drive...

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Helpful?
Thank Michael A
Reviewed 19 March 2017

Clean room, Reception staffs were great. Location near Victoria mall a high end strip mall, a great place to dine or shop. Breakfast was sufficient. Sleep quality excellent. I didn't order any room service. However, I did checked out the menu, nice offering.

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Helpful?
Thank Teeger8
El Dorado Hills, California
Reviewed 17 March 2017

The bed was not comfortable too soft , fan came on really loud then stopped rather quickly,.A family with two kids apparently checked out but they stayed in lobby alll day long upset and fighting in another language kids tired upset. Unknown what there story was. Location is great for food and shopping .a couple minor clerk mess ups but...

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Helpful?
Thank Art P
Martin S, Front Office Manager at Four Points by Sheraton Ontario-Rancho Cucamonga, responded to this review

Dear Art P, Thank you for taking the time to write a review. It saddens me to hear that your stay with us did not go as panned. Your comments are being shared with our team to discuss how we could have served you better. We our that our great location will bring you back and give us a chance...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Four Points by Sheraton Ontario Rancho Cucamonga. Close to Ontario Convention Center, Victoria Gardens, Auto Club Speedway, Hyundai Pavilion, Citizens Business Bank Arena, San Manuel Amphitheatre. ... more   less 

Additional Information about Four Points by Sheraton Ontario-Rancho Cucamonga

Address: 11960 Foothill Blvd, Rancho Cucamonga, CA 91739-9370
Region: United States > California > Rancho Cucamonga
Price Range: $165 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Ontario-Rancho Cucamonga 3.5*
Number of rooms: 118
Reservation Options:
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Also Known As:
Four Points By Sheraton Ontario-Rancho Cucamonga Hotel Rancho Cucamonga
4 Points By Sheraton Ontario-Rancho Cucamonga
Four Points Rancho Cucamonga
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Ontario-Rancho Cucamonga staff and other travellers.
1 question
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Rancho Cucamonga, California
7 months ago

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Questions? Get answers from Four Points by Sheraton Ontario-Rancho Cucamonga staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you want a bathtub, mention it - we got a stall shower (with a stained drain, ugh).”
MareV51, 26 Mar 2017 | Read review
“The rooms are not well designed for "Business Travelers" . The bathroom sink is in the same room as the toilet and shower which means, only one guy can get ready at a time. We were there for 5 days and it got frustrating to have to wait until my associate completed his morning routine before I could get started with mine. Something to think about when booking hotels in the future.”
michaelsG7658VX, 14 Mar 2017 | Read review
“Ground floor is perfect if you have a dog.”
Bet-the-Jet, 16 Feb 2017 | Read review
“If a quiet room is your preference, state that when making your reservations. ”
Sixgill, 14 Feb 2017 | Read review
“For the cleaning crew, yes (personal amount)”
G6222VRdonnaa, 7 Feb 2017 | Read review
5 of 5