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TownePlace Suites Ontario Airport

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TownePlace Suites Ontario Airport
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105 Reviews from our TripAdvisor Community

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Showing 103: English reviews
MORENO VALLEY
Reviewed 4 weeks ago

As far at the facilities and the lay out of the room, all ok. I wish they had chip keys, but my big issue is customer service. Read on if you dare. I called around 10 AM the morning of my reservation asking to get a room on the top floor. That person said they could take my request but...

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Helpful?
1Thank drdroad
Management response:

Thank you for your review. I’m sorry that your experience did not meet your expectations. Please call me directly if you would like to discuss it further.

Ontario, California
Reviewed 4 weeks ago via mobile

At first this was me and my families favorite hotel. Pretty much since we had a good relationship with all the staff members the head guy didn't like that and kicked us to the street.We begged and asked to stay but got told no. Now if we did something wrong we would have owned.up to it but that wasn't the...

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Helpful?
Thank Kiara v
Management response:

Thank you for your feedback. We strive to ensure that each guest has an excellent stay with us. We apologize that we have fallen short in your recent stay. I have tried to find your contact information so I might contact you directly. However, I have no record of your stay with us. Please feel free to contact me at...

Rancho Cucamonga, California
Reviewed 14 November 2016

Well, weve moved. Right next door in fact. The Management of Hilton Homewood Suites in Rancho Cucamonga decided after $100,000 paid out to them that they no longer valued our business and so we took it elsewhere, right next door to Ontarios Marriott TownePlace Suites, who will enjoy our next $100,000 as we finish out my husbands contract. Might seem...

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Helpful?
Thank Kimberley B
Management response:

Hello Kimberley B. We are so very happy that you decided to stay with us and thank you for all the kind words. I know all the staff here at the Towne Place Suites will be sad when you leave. Should you need anything please don’t hesitate to ask.

Brooklyn, New York
Reviewed 10 November 2016

I recently stayed in this hotel. I found it perfectly fine. The staff was friendly. There is free breakfast. The wifi was free & fast. There is a small pool & hot tub (didn't use). The gym is average size for this size hotel. The bed was comfortable. The room had a kitchenette with full fridge and stove. I didn't...

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Helpful?
Thank robotlou
Management response:

Thank you for staying with us Robotlou and leaving such a wonderful review. Our team strives to make every stay as enjoyable as possible. We hope to see you on your next trip.

Winston Salem, North Carolina
Reviewed 25 October 2016 via mobile

I made reservations at the Towneplace Suites as it has always looked nice from the outside. Upon my arrival and walking in the door, I was not sure if they were being robbed or what. The girl at the reception desk was standing there with a guy in clothes that should not be worn in public laying over the counter....

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Helpful?
Thank Luvtotravel2016
josh_chavez, General Manager at TownePlace Suites Ontario Airport, responded to this review

Greetings Luvtotravel2016, Thank you for taking the time to post regarding your most recent experience with us in Rancho Cucamonga. Your feedback is very important to us and we appreciate hearing from you. Please accept our sincerest apologies for your less than positive experience with us. Feel free to contact myself directly should you wish to further discuss. Yours in...

California
Reviewed 18 October 2016

Simple hotel with kitchen, rooms clean with plenty of room. Quick one night, close to lots of restaurants and mall. Provided breakfast. By no means you would not think this was a Marriott Hotel, but not to much to choose from in area. Plenty of place to go out and eat with family or friends, shopping across the street and...

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Helpful?
Thank gkeyes2016
josh_chavez, General Manager at TownePlace Suites Ontario Airport, responded to this review

Greetings gkeyes2016, Thank you for taking the time to post regarding your most recent experience. We appreciate your feedback and hope to see you again real soon! All the best, Jay

La Verne, California
Reviewed 12 October 2016

Had an accessible room reserved for two weeks prior to arrival. Upon arrival room had been given away. Lobby very dirty and smelled smoke smell everywhere. Desk clerk had a poor attitude saying, "what do you want me to do? Go kick these people out of their room?" Think twice about staying here

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Helpful?
1Thank Lulu120639
Josh C, Assistant General Manager at TownePlace Suites Ontario Airport, responded to this review

Thank you for taking the time to give us this review about our hotel. I am very sorry about the inconvenience this may have caused you during your stay and not getting the room you had requested. Rest assured I will talk to my desk agents regarding proper customer service in situations like this. Unfortunately we can not block a...

San Diego, California
Reviewed 12 October 2016 via mobile

They have Trip Advisor stickers and ask for reviews. But I have to be honest. This place is a horrible Marriott property. Old stained carpets. Dated furniture. Way way too expensive for this low quality. ($211.00 with taxes!). To be fair, they have a color Board in reception show the new look coming soon. But until then I won't be...

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Helpful?
1Thank 4chrisryan
josh_chavez, General Manager at TownePlace Suites Ontario Airport, responded to this review

Greetings 4chrisryan, Thank you very much for taking the time to post regarding your most recent experience. We greatly appreciate your feedback. Please accept our apologies for your less than positive experience. If you wish to discuss this further, please feel free to contact myself directly. We look forward to seeing you again once our renovations are complete! All the...

United States
Reviewed 8 September 2016

We checked in late on a night the hotel was sold out. We pulled out the sofa bed to make it up and it looked like someone had been murdered on it! Huge stains on both sides of the mattress. There was no other room available, no roll away available and nowhere else to go as their was a tournament...

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Helpful?
Thank Traveler_200950
Josh C, Manager at TownePlace Suites Ontario Airport, responded to this review

Traveler_200950, I am very sorry for you're most recent stay with us here at the Towne Place in Ontario. I thank you for bringing the issue with the mattress up to me and since we have trashed and put a new mattress up in the room. Thank you once again sir and I do hope we can earn your business...

Florida
Reviewed 21 June 2016

Our 1 day/night here was terrific. Great customer service upon check-in w/ them arranging for us to have a room early. The hotel was clean and quiet, staff was professional and friendly and the rooms had everything you'd need for a comfortable extended stay. Also worth mentioning is the easy parking and numerous nearby amenities. All around a great stay....

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Helpful?
Thank bostonbajan

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
The NEWLY RENOVATED TownePlace Suites by Marriott is your answer to Extended Stay lodging. Each renovated guest room comes with a Fully equipped kitchen, Microwave, Refrigerator, Dishwasher. Room Services such as: Hairdryer, In-room coffee service, Iron w/ironing board, Free Internet Access. Features: Free Fax and Copier Service, Dry Cleaning Service Available, Outdoor Pool/Spa and a Generous Points Program.Conveniently located across the street from Ontario Mills Shopping Center. Walking Distance to dinning, shopping and entertainment. Complimentary Airport Shuttle. ... more   less 

Additional Information about TownePlace Suites Ontario Airport

Address: 9625 Milliken Ave, Rancho Cucamonga, CA 91730
Region: United States > California > Rancho Cucamonga
Price Range: $172 - $350 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Ontario Airport 2.5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Towneplace Suites Ontario Airport Hotel Rancho Cucamonga
Towneplace Suites Rancho Cucamonga
Hotel Style:
#5 Family Hotel in Rancho Cucamonga
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Questions & Answers

Questions? Get answers from TownePlace Suites Ontario Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was on the ground floor and didn't notice any excess noise.”
 of 5 bubbles robotlou, 10 Nov 2016 | Read review
“Don't stay here if you need a pull out sofa bed. Housekeeping is very bad!”
 of 5 bubbles Traveler_200950, 8 Sep 2016 | Read review
“Choose a room on the ground floor near entrance.”
 of 5 bubbles jimtexas, 2 Jun 2016 | Read review
“High floor, front of hotel (far away from the new hotel being built)”
 of 5 bubbles 9243, 28 Apr 2016 | Read review
“Don't stay on 2nd floor might be roaches, I suggest 4th floor”
 of 5 bubbles LoveEveryone200, 16 Aug 2015 | Read review
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